Customer Service Manager
Resume:
Christina Jenkins **************@*****.***
Over achiever,fast learner, advancer, brainstormer, marketing and communication skills, positive attitude, management material
To obtain a full time position being an asset to this company and bringing forth a positive attitude and 10+ years of excellent customer service.
Work Experience
Collector II
Crescent Bank and Trust
5208 Jackson Street Suite D
Alexandria, LA 71303
May 2012 to Present
Larry Tammen 318-***-**** (manager)
Responsible for inbound and outbound calls in reference to collections of outstanding accounts. Complete skip work to make contact with non compliant customers, assist and counsel customers to cure delinquent status of account, prep accounts for repossession, verify all paperwork to redeem unit including faxing and scanning documents, calling to verify employment, car insurance and verifying policy is followed on each individual customer due to state regulations and bank guidelines. Bring accounts current and lower bank's monthly delinquency rate by offering extensions and post dating payments.Collect delinquent accounts via phone. Responsible for all duties in customer service finance office.
Sales Coordinator/Assistant Manager
Advance America
January 2011 to May 2012
318-***-**** Gwen Batiste (manager)
• In constant communication with customers via phone and in person showing respect and confidence.
• Follows policies and guidelines consistently with loans, money gram services, checks, in store safe, deliveries, visa prepaid cards, gifs cards, must verify all needed information from customers, constantly updating accounts and paperwork, have systematic filing system and easy to locate all needed information, completing all training for the month, signing all legal paperwork, accepting completed loan paperwork, delivering deposits to and from bank, present customer's check to the banks to receive cashier's check, collected cash payments and renewed loan when needed, complete bankruptcy paperwork and assist in the uptake of the office.
Assistant Manager
Liberty Loans
Alexandria, LA
May 2009 to April 2012
Valenssia Leggett 318-***-**** (manager)
• Superior leader, promotes growth and revenue for the company.
• Duties include: taking loan applications over the phone and in person, running credit reports, verifying job and credit information, open and close loans, confirming all legal paperwork is filled out correctly and signed by customer maintaining, computerized data with precise and accurate detail customized for the clients and staff, filed all legal forms accordingly and promptly, collected payments in office, promote renewals, maintain cash drawer as well as deposits, follow all company procedures and policies, provided insurance on loans and explain the loan in detail to all customers who have any questions, inspected any vehicles that were used as collateral on loans, completed all mileage forms and scheduled hours worksheets, filled out all bankruptcy papers, monitored delinquent accounts, set up payment arrangements, documented referrals for customers, met all deadlines, interviewed potential employees, continuous phone etiquette, ordered office supplies as well as postage for employer.
• Secured all information for clients with access only to the specific client with proper verification. Constant contact with clients on a daily basis to build relationships to maintain companies quota each month. Example: Percentage at the beginning of a month may be 22%, by the end of month that percentage must be at 3.33% and that has been met monthly.
• Eagerly completes all field work which increases satisfactory results for employer while also increasing revenue by going out to homes and collecting on accounts which we no longer have an up to date phone number on, issued notices and door hangers to delinquent customers.
Customer Service Representative
StarTek
Alexandria, LA
June 2005 to September 2009
Company closed
• Consistently have positive attitude towards customers and workers as well as provided consistent phone etiquette.
• Provide exceptional customer care service over the phone to customers with a range of concerns which include activating new cell phone service, providing cell phone numbers as well as transferring current phone numbers from competitive companies, selecting minute plans, optional features, promoted accessories, troubleshoot issues with accounts and phones, add a line to accounts, advise the customer of all legal contracts that they must agree to verbally before phone activation, stay informed and knowledgeable of all new polices, procedures, phones and minute plans, made sure we had sufficient coverage in the potential customers area and made the customer feel enjoyed and delighted to have purchased their cell phone service with T-Mobile.
Education
Diploma
Peabody Magnet High School -
Alexandria, LA
2000 to 2003
Additional Information
Qualifications
Microsoft Office: Excel, Word, Outlook and PowerPoint
70 WPM
Data Entry
Computer Literate
High Morals
Strong Work Ethic
Desktop Publications
Enthusiastic
Phone Etiquette
Strong Communication Skills
Highly Organized
Time Oriented
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