Sales Customer Service
Resume:
GRACE C. TAMSI
Contact #:097********
Email address ***********@*****.***
Permanent Address: 40 Little Pampanga St. Balangkas Bukid Valenzuela City, Philippines
Objective: To be an active part of a corporation with deep respect for people and opens the door for career growth and professional development.
COMPENTENCIES
Ability to work with individuals from different culture/national backgrounds. Good interpersonal and communication skills.
Ability to manage priorities and workload within general schedule of work, instructions and standardized practices.
Has the ability to think, act and render decisions independently.
Highly literate on computer skills with sound knowledge of common Microsoft office, spreadsheet and graphics software
Good command of written and spoken English, good memo composition and editing skills.
Can understand and speak basic Mandarin
Ability to work with minimum supervision and maintain composure under pressure.
Energetic, hardworking and willing to accept constructive criticisms.
Able to represent the company with confidence and professionalism.
Has the initiative for a good and lively working environment.
PERSONAL DATA
Date of Birth: November 23, 1974
Birthplace: Manila, Philippines
Nationality: Filipino
Religion: Roman Catholic
EDUCATION
Bachelor of Science in Computer Secretarial Education
College ADAMSON UNIVERSITY
October 1996 San Marcelino, Manila
Secondary COLEGIO DE SAN PASCUAL BAYLON
March 1991 Obando, Bulacan
Elementary PIO VALENZUELA ELEMENTARY SCHOOL
March 1987 Valenzuela, City
Customer Service Associate Convergys
Oct 26. 2015- Jan.10, 2016 Vertex one bldg. San Lazaro, Manila
(seasonal contract)
MACYS Omnichannel
Answer call and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information info system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls whenever necessary
Document all call information according to standard operating procedures
Complete call logs and produce call reports
OVERSEAS EXPERIENCE
Assistant Technician PRINCO CORPORATION
June 2009-May2012 Miaoli City, Taiwan
June 2012-2015 (rehired)
Bonding Department
Operates bonding machines to produce high quality of discs.
Troubleshoots some machine errors
Monitor daily production of disc that are processed
Ensure quality of disc by checking defects and segregate good quality disc
Make samples by bonding 2 kinds of disc the spattered and clear disc that form
DVD to be checked by the QC
IC Operator ADVANCE SEMICONDUCTOR ENGINEER, ASE
May 2006-Jan 2009 Chung-Li City, Taiwan
DDR II Backend - Saw Singulation Dept
Handles and operates different kinds of dicing machines that cuts the wafer
into different sizes.
Assured quality product by checking the package sizes & off center with the
use of microscope and other equipments that uses to generate the accuracy of
the sd/memory cards.
PROFESSIONAL EXPERIENCE
Administrative Assistant PROCTER & GAMBLE ASIA PTE. LTD.
July 2005- January 2006
Manage the administrative needs of Asia Capital & Expense Purchases.
Direct responsibility for collecting and consolidating data for Asia Capital & Expense and AAI MDBO Purchases reports. These include, but are not limited to, Quarterly letters and Savings Reports.
Coordinates the SRAP budget for AAI GBS Purchases
Contributes to manage the corporate training needs of the Philippine-based organization
Enables Manila based operations, travel arrangements, leaves coordination.
Handles calendar of the Associate Director and schedules appointments via lotus notes
Receptionist MOTOYORI (Japanese Restaurant and Sushi Bar) June 2003- July 2004
Responsible for table arrangement of dining areas and other restaurant functions.
Receive and processed orders, Helping busting out tables.
Receive reservations for functions and caterings.
Secretary ASIAN DEVELOPMENT BANK
April 2002 - March 2003
Responsible for the arrangement of training materials, set-up the function rooms by providing and arranging audio visuals, installation of multi-media projector and other facilities needed in the training workshops.
Responsible for the preparation of training kit, handouts, ensures that it was properly proofread and attached graphics and design.
Prepare timetable of activities and ensure that the required milestones are meet within the required timeframe.
Ensures that all correspondence and documents for supervisors are correctly typed, prepared submitted on time and in compliance within the Bank’s standard.
Ensures all the incoming mail is logged, properly distributed to the attention of the staff.
Provides efficient reception services by screening incoming telephone calls, taking accurate messages, dealing with queries from internal/external callers to ensure they are referred in a timely manner to the concerned staff.
Ensures the effective coordination of supervisor’s schedules by maintaining their diaries and arranging appointments, meeting, travels and accommodation as specified by the supervisors and in accordance with Bank procedures.
Responsible for performing full secretarial services of a standard nature, or of confidential nature, under the general supervision of more than one Bank’s officers, Managers, Department Heads and member of the Board of Directors.
Administrative Assistant LG SYSTEMS PHILLIPINES
January – July 2001
Assist in the IT operation such as encoding, editing and proofreading of program
proposal to the client.
Administrative works such as receive and filing of memos and making correspondence
Schedules and process the status Contractors and Programmers thru e-mail
Regional Secretary PHILAM PLANS INC.
September 1997 - 2000
Reporting directly to the Regional Manager, which is responsible on arranging itineraries and schedules his appointments.
Supervise, trained Sales Secretaries and consolidate their reports submitted such as Daily, Monthly, & Quarterly Sales Production Reports, Sales Projections and Annual Sales Report for completion of reports of the region.
Assists and accommodate materials and requirements of Trainers and Sales force during training of Sales people.
Evaluate and monitor the performances of the Sales force from Sales Manager to Unit Managers down to Sales Agent.
Assist in providing customer care service to the Plan holders by processing their request, inquiries and problems with regards to their policy.
Provides marketing support to the Sales team through the development of the marketing plan strategy and sales materials of the region.
Assist in the preparation of the training, seminars, workshops, meetings, recognition and assembly by providing their materials, set-up and coordinating thru different venues.
Processing Clerk BPI OPERATIONS MANAGEMENT CORPORATION (BOMC)
December 1996 – June 1997
Checking and recording of incoming checks, debit credit memos and other pertinent documents.
Sorting and filing of checks debit and credit memo.
Bank statement rendition, balancing processed statements by checking with the account printout.
Encoding total volumes of processed bank statements thru different branches
Cashier/Service Crew (Food handler) WENPHIL CORP. (WENDY’S HAMBURGER)
May-October 1994 & January-June 1995
Cashiering, balancing of journal entry, book keeping.
Customer service task, food server
TRAINING AND SEMINARS
PROCTER & GAMBLE ASIA PTE. LTD.
Accounting Qualification: Introduction and Intermediate to SRAP
Sept 5, 2005
Business to Business Procurement 2005
Sept. 6-7,2005
PHILAM PLANS INC
Exceptional Customer Relations Seminars
June 2000
Complains when Handled Effectively Ennoble Responsive Service Providers
Nov.1999
Basic Sales Training Seminar
May 1999
Improve Management Performance, Attitude, Cooperation & Teamwork
October 1998
Professional and Orderly Writing for Effective Results
April 1998
Personality Development
October 1999
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