Management Technical Support
Resume:
Thomas Humphrey III
Manassas, VA 20110
*********@*****.***
Education
Bachelor of Computer and Information Science
Major: Network Security Management ECPI College of Technology, VA
Military Service U.S. Marine Corps, Honorably Discharged
Areas of Expertise/Core Competencies
Applications - Microsoft Outlook, Word, Excel, Power Point, and MS Project.
Operating Systems – Microsoft Server 2003/2008, Windows 8/10
Virus Protection – Symantec Endpoint 2013, McAfee Antivirus 2013
Networking - Installing/Managing Windows 2003/2008 Servers, VLAN, Active Directory
Management, WSUS Management, Cisco IOS, V-Center
Deployments - Afghanistan
Security Clearance: Top Secret (Active)
Certifications: Security + (Active)
Current Study: CCNA
Summary of Qualifications:
An experienced Senior Network Security Manager and Network Systems Administrator, with over 7 years in Network Security Management and 15 years in Network Systems Administration. I have expertise with multiple operating systems and software applications. I consistently, meet multiple deadlines under pressure, while exceeding quality expectations. Also, I am a very committed innovative thinker with superior decision making and problem-solving ability.
PROFESSIONAL EXPERIENCE
Sr. Help Desk Support Specialist, Link Solutions Feb/2016 -Present
Supporting problem management resolution and configuration issues. Tracking system-wide problems on the operational networks and working with engineering support. Managing active directory accounts, MS exchange management, Blackberry management, workstation deployment, configuration issues and PKI software.
Tier II Tier III Technical Support, JSI Telecom Nov/2010 – Sep/2015
Providing Tier II – Tier III support for collection management solutions for the law enforcement and intelligence community. On a daily basis it involves sorting through configuration issues systems, upgrades/deployments of Windows 2003/2008 Servers. Administrating Terminal Servers, Dell SAN management, Remote Host Servers, and creating/deploying workstation images.
Successfully deployed over 50 IBM M Series Server Systems throughout the U.S.
Very effective on-site server installation and configuration management support. The utilizing of wire shark and other networking tools to resolve network connection issues. Consistently testing new system hot fixes and patches to improve overall system wide deployments.
Providing Tier II/ III technical and user support. Point of contact for reporting/escalation.
Interacting with clients via telephone and e-mail, in the pursuit of event resolution.
Strong interpersonal and presentation skills for interacting with team members and customers. Demonstrated strong analytical and problem solving skills in making the appropriate technical decisions. Ability to work in a team environment with a variety of professionals, and independently with minimal supervision.
Wireless Network Support Engineer, SRA International, May/2010 – Oct/2010
Providing remote and onsite support for the Federal Deposit Insurance Corporation (FDIC) contract
•Successfully deployed over 25 remote Aruba Wireless Systems in support of a Bank Closing Contract.
Configuring and managing the Aruba WTI Remote Site Manager RSM 8R4, Linksys Network Storage System NSS600. Managing Aruba Controllers 800/2400 series, Aruba access points and portals, implementing, configuring and deploying wireless technologies throughout FDIC
Computer Analyst II, McNeil Technologies Mar/2010 – Apr/2010
Providing onsite support for DEA contract; Configuring and maintaining classified technical systems; Installing and updating systems; Sorting through configuration issues on new system upgrade; Installing antivirus signature patches/updates
Project Management IV, Progressive Insurance Jan/1999 - Sep/2010
•Very effective as project leader in deploying level II and III technical support to 35 offices, well over 1000 users in LAN/WAN environment throughout DMV/ Mid Atlantic areas.
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