Customer Service Representative

JAN M. BROOKER

**** ** *** **, ***** FL ***** Phone: 330-***-**** Email: ************@*****.***

PROFILE

Over thirty two years of experience as an administrative support, customer service representative. Has demonstrated success working with various organizational levels. Adept at working in a fast-pace environment that demands strong organizational, multi-tasking and interpersonal skills. Detail oriented and a self-starter who needs little direction to begin and complete a task with a high capacity and willingness to learn.

Customer Service. Customer service experience and client interaction.

Communications. Proficient writing and verbal communication skills. Creative problem solver with independent thinking abilities and decision-making. Effective interpersonal and time-management skills.

Team Building. Demonstrated ability to negotiate and work collaboratively and independently to complete team tasks.

Computer Skill Proficiencies. Gmail, Oracle, Microsoft Office, Word, Excel

PROFESSIONAL EXPERIENCE:

REGIONS BANK OCALA, FL

Teller, Customer Service 2011 to Present

Key Responsibilities:

Provide exceptional customer service to banking customers

Handle checking and savings withdrawals and deposits

Provide current transaction status for customer accounts

Provide solutions to grow customer accounts

Vault Teller – handle all money for the bank. Order and receive weekly shipments

Make sure all compliance for handling money is current

Balance all cash in and out of the cash vault is current for the day and the vault

is balanced at the end of each business day

Maintain required monthly compliance training for banking

KEITHLEY INSTRUMENTS. SOLON, OH

1979 to July 2011

International Customer Service Representative

Key Responsibilities:

Handle customer inquiries via phone, email and quotation

Schedule material expedites for customer orders to ship within lead time

Perform return authorizations for service and calibration of customer equipment – follow up with status when units are received into repair

Handle incoming orders and shipments for international customers utilizing freight forwarders, commercial trucking, UPS, Federal Express and DHL

Work with international offices to make sure orders are received and scheduled appropriately for shipping

Assist with selling upgrades for existing test and measurement equipment

GOLD CIRCLE

1975-1979

Store Manager Secretary, Ad Control

Key Responsibilities:

Secretarial support for store manager

Ad Control – maintain weekly ad control information to make sure merchandise is received and displayed for weekly sales ads.

Process weekly payroll for HR manager

EDUCATION

HAMMEL BUSINESS COLLEGE AKRON,OH

Associate Degree, Fashion Merchandizing 1972-1973

Rockhurst University Continuing Education Center

Customer Service Certification 2004

Notary Public State of Ohio until July 30, 2011

References available upon request

Recommendations available through LinkedIn

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