Manager Service/ Service Advisor

WORK EXPERIENCE

Inspector, Nationwide Inspections - Houston, TX - 2011 to Present

Inspector, Inspection Services Of America - Houston, TX - 2010 to Present

Claims Adjuster Tier One Warranty Extended Car Warranties - Houston, TX - 2008 to 2009

Service Advisor, Ressler Chevrolet, Cadillac, Toyota - Bozeman, MT - 2007 to 2008

Service Advisor,Brooks Hanna Ford - Butte, MT - 2005 to 2007

Service Manager,Auto Medix - Missoula, MT - 2001 to 2005

Service Manager,K-Mart/Penske Auto Centers - 1989 to 2001

Manager,All Makes Body Parts - Salt Lake City, UT - 1985 to 1989

Service Advisor,Partsman, Steve Johnson Pontiac, AMC, Jeep, BMW - Colorado Springs, CO - 1980 to 1984

EDUCATION

Diploma in General Studies, Auto Shop

Bartlett H.S. - Anchorage, AK

January 1979

Objective

To obtain a position where I can maximize my multilayered knowledge of the Automotive Industry. To assist in expanding company growth and improving customer satisfaction.

Qualifications Summary

Results oriented, high-energy, hands on professional, with a successful track record of accomplishments in the automotive field. Experience in management, service advising, parts, and mechanic.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, and detail orientated. Management skills include hiring, termination, scheduling, training, payroll and employee retention. Thorough knowledge of current automotive industry practices, and a clear vision to accomplish the company goals.

Professional Accomplishments

Have obtained the certification of Master Service Advisor with Ford Motor Company. Won back to back trips to the Indy 500 selling Monroe shocks and struts with Penske Auto Centers. Previously ASE certified in Brakes, Suspension, Electrical, Driveability, and A/C & Heating. Powertrain. Constantly in the top 10 for sales in the Western Division with K-mart Auto Centers.

Skills

Computer literate. Experience with Reynolds & Reynolds, ADP, and All-Data. Knowledge of Quicken Books for Payroll, Accts. Payable, and Receivables. Previously ASE certified

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