Customer Service Sales Representative

Krystle S. Escamilla

**** ******** ***, ****, ** 90201323-***-****

*******.****@*****.***

Summary Bring 7 years of office/customer service experience working with high-volume call center environments and clientele. Maintain demonstrated research, analysis, and database management proficiencies. Excellent communicator with strong time-management and customer needs assessment skills. Exercise independent judgment, decision-making, and problem solving abilities.

Qualifications Ability to lead, train and maintain an enthusiastic, productive staff. Strong analytical

Planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Demonstrated ability to prioritize multiple projects and follow-through to completion. Strong work ethic combined with a commitment to quality and excellence in performance output.

Effective communicator with ability to interact with all levels of personnel (Bilingual).

Work Call Center Supervisor

Experience 09/2011-present Samsung/KW International Rancho Dominguez, CA

Directly responsible for interviewing, hiring, and termination decisions.

Designed and maintained daily, weekly, and monthly reports to track individual and team performance statistics.

Created capacity plans, flow charts, and organizational charts and reported directly to upper management.

Set and motivated departments personnel with team incentive programs and goals.

Supervised a team of 26 call center agents, monitoring and coaching agents to reach performance goals on a daily basis to ensure meeting set key performance indicators.

Receptionist

02/2011-08/2011 American Cover Design Vernon, CA

Answer main reception line and direct calls to appropriate sales representative, assist with scheduling, meetings, and meet and greet visitors.

Handled all invoices, as in placed order and invoice, organize to proper folders and files. Filling in order and updated with customer payments.

Basic filing, obtain and sort incoming and outgoing mail, faxing, copying, scanning, and e-mailing customers and sales representatives.

Cashier

06/2010 - 02/2011 Victoria‘s Secret Downey, CA

Work responsibilities include selling, ordering, and merchandising the store while identifying and meeting customer expectations. Moreover, organizing the store, maintaining a clean work area, and striving to be a team player to raise work morale are particular qualities that I work hard at.

Excellent communication and selling skills to converse and provide exceptional customer service directed towards increasing personal productivity.

Responsible for tasks relating to the receipt and distribution of client money, as well as accurate accounting of daily transactions.

Proven ability to lead a large team by using a professional, positive, and developmental style.

Receptionist/Personal Assistant

08/2008 - 04/2010 E & E Consulting Orange, CA

Answer main reception line and direct calls as appropriate, assist with scheduling, correspondence, travel arrangements, and expense reports. Obtain daily incoming mail, sort, open, and collect and distribute faxes as appropriate.

Meet and greet visitors, offer beverages, and escort to proper office/conference rooms. Make sure conference rooms are set-up for meetings and cleaned up after each meeting. Keep all common areas neat and orderly.

Assist with ordering and delivering lunch, preparing coffee/water, and assisting management with their necessities.

Maintain office management system that communicates with the building management (repairs, security entry for guests, and other misc. items)

Assistant/Secretary

07/2007 - 08/2008 Luxor Mortgage Group, Leticia Gomez Bell Gardens, CA

Experience with various office equipment, computer, faxing, and typing. Responsible for general office oriented tasks.

Strong organizational skills, ability to multi-task, punctual, detail-oriented, energetic, personable, and a team player.

Maintaining clients’ portfolios, contacting, and reengaging for top customer satisfaction. Looked up properties for clients to there specific needs, and scheduling open houses for Ms. Gomez and clients.

Contact this candidate