Customer Service Manager

Jose Munoz

** ********* ***., #**, *** York City, NY **********@*****.*** 646-***-****

CAREER SUMMARY

Skillful and dynamic professional with extensive experience leading teams, planning daily operations and providing high-quality customer service across a wide variety of dynamic industries; poised to excel in a management role. Multicultural with demonstrated ability to comfortably interact with people from diverse backgrounds. Proven track record of combining business, marketing and media skills to drive company objectives and deliver on-time results. Technical proficiency in MS Office Suite.

Areas of Expertise

Team Leadership: Confident, motivated, and organized supervisor and contributor. Accustomed to overseeing workflow within dynamic environments involving heavy staff changeover. Proven success implementing effective training programs to maximize staff potential.

Operations Support: Diverse background in business, marketing and inventory management. Readily able to transition from one critical task to another to address urgent/emerging needs. Creative problem solver with a reputation for cost efficiency.

Effective Communication/Customer Service: Bilingual (English/Spanish) and bicultural with proven strengths in relationship development, active listening, composition and presentation. Outstanding capacity to assess client needs and ensure top levels of satisfaction.

Professional Experience

Morton Williams Wines and Spirits – New York City, New York

Assistant Store Manager, 2/2012 to Present

Related Skills: Team Leadership, Training, Facility Management, Budget, Inventory Control, Regulatory Compliance, Project Oversight

Support and train team of 5 employees in multiple facets of store operation, maintenance and profit optimization. Collaborate with colleagues to coordinate workflow; demonstrate team leadership on special projects, ensuring on time completion of all deliverables. Track inventory and unit costs for account purposes.

Key Contributions:

Oversee the all aspects of day-to-day store operation including managing staff, maintaining supplies, displaying products and utilizing extensive knowledge of product list to serve customers and promote sales.

Successfully manage end-to-end reorganization of inventory storage consisting of over 500 wines and spirits.

Establish relationships with product vendors to increase inventory, leading to an increase of sales.

Promoted to Assistant Store Manager in 4 years after successful demonstration of business acumen, attention-to-detail and managerial abilities.

Develop marketing strategies based on customer insights, knowledge of industry, nature of market, and cost factors to maximize company objectives.

Jamba juice – New York City, New York

Team Member, 11/2010 to 1/2012

Related Skills: Customer Service, Communication, Collaboration

Prepared ingredients and completed nutritious and appetizing smoothies for large amounts of daily consumers based on client specifications. Tracked product inventory and noted items for reordering. Maintained compliance with food allergy safety and quality regulations. Processed cash and credit card transactions quickly and efficiently.

Key Contributions:

Upheld company mission and objectives, earning reputation for quality and consistency as well as willingness to address concerns of customers to ensure complete satisfaction.

Education

Lehman College/CUNY, Bronx, New York, 2013-2015

Bachelor of Business Administration in Marketing

La Guardia Community College/CUNY, Queens, New York

Associate of Arts in Media Study

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