Customer Service Manager

Marty Clements

**** ** **** ** #***●OKC, OK ***** ● 405-***-**** (cell) ●**********@*****.***

Summary of Qualifications

Skilled in all aspects of administrative field, posting debits and credits, and ensuring accuracy and completeness of data.

Microsoft Word

Microsoft Excel

Windows XP & Vista

Outlook Express

Typing & 10 Key

Professional Experience

Westlake Mobile Home Community July 2007- August 2015

Community Manager

Daily Deposits

Peer Coach

Team Trainer

Budgeting

Rental inspections

Monthly Statements

Supervise maintenance crew

Process move ins and move outs

Research and resolve billing issues with residents

Customer service with residents

Issue violations and/or notices to residents

Maintain resident, financial and monthly files accordingly

Process new lease signing and sales documents for 21st Mortgage

Sales & Marketing

Frontier Express Inc June 2000 – January 2007

Supervisor of Transportation Systems

Compiled driver mileages, fuel surcharges, and various trip pay to be submitted to Payroll Department

Prepared management reports, fuel surcharge reports, end of the month outstanding reports for the billing department

First point of contact for customer entering the building and on the phone

Directed phone calls on a multi line phone system to appropriate destination or assisted as needed

Maintained billing, driver, rate, and fuel surcharge files

Served as liason between drivers, dispatchers and safety department

Provided customer service via telephone, email and fax for customers

Responsible for preparing freight invoices to ensure proper charges for a variety of clientele

Researched and resolved billing and collections disputes

Trained employees on freight billing software

Trained drivers to prepare freight documents for delivery, pick up and invoicing

Initiated ‘Value Added’ philosophy interdepartmentally by streamlining paperwork flow and communication

Prepared rates via contracts for individual customers

Prepared freight claims paperwork for over, short and damaged loads

Responsible for ordering office supplies and maintaining appropriate employee records

Corporate Express Air Freight Division October 1998 - July 1999

Inbond Clerk/Customer Service Rep.

Managed files for invoices, customs documents and safety

Verified and data entered freight documents into computer

Reconciled and balanced accounts

Communicated with clients to address inquires and resolve issues

Prepared documents to be submitted to United States Customs to clear freight

Responsible for inventory in the inbond area and verifying documentation to deliver or pick up freight

Answered multi-line phone system and routed calls to appropriate destinations

Dollar General Corp August 1997– May 1998

Assistant Manager

Responsible for balancing cash drawers each day

Supervision and scheduling of employees

Prepared the weekly inventory order

Unloaded trucks

References

Melissa Ward 9717 NW 10th St #71 Oklahoma City, OK 73127 405-***-****

April Lamb 9717 NW 10th St. #314 Oklahoma City, OK 73127 405-***-****

David Rollison 4300 Winchester Dr. El Reno, OK 73036 405-***-****

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