Partner Operations Specialist
Resume:
Aaron
Bauer
Fremont, CA *4555
*****.*******@*****.***
linkedin.com/in/aaronbauer2
SUMMARY
Partner Operations Specialist with three years experience supporting management, engineering, and partners in the digital video market space. Proven skills in process improvement, cross functional communication, managing sensitive materials, organization and research, working in fast paced environments, and attention to detail. Passionate about technology and the efficiencies it can enable. EXPERIENCE
Partner Operations Specialist, Vaco at Google Play Mountain View, CA June 2013 Present
● Performed quality review to catch pricing and asset errors on Play storefronts worldwide to reduce partner call outs
● Troubleshot, triaged, and escalated TV / Film tickets / bugs to proper department by urgency to resolve customer complaints, partner requests, and tool issues within SLA
● Created trackers, workflow documents, and trainings to reduce troubleshooting time for other team members by at least 50%
● Analyzed hundreds of XMLs to provide feedback to major film studios (Sony, Fox, etc), and post production houses to reduce onboarding time by half
● Prioritized 297 digital film package uploads to help launch six milestones in collaboration with management and engineering for a new ingestion pipeline
● Consistently scored above 3.5 (out of 4) in performance reviews from Vaco Receiving Manager, Barnes & Noble
Fremont, CA 2001 2011
● Managed store stockroom and staff of four
● Received and shipped 100+ boxes daily while maintaining consistent inventory accuracy
● Worked with regional management to reduce long standing shrink from 7% to 2% within a year
EDUCATION
San Jose State University, San Jose, California
Bachelor of Business Administration, Management Information Systems 2013 SKILLS & TOOLS
● Data oriented: comfortable working with data sets and database concepts
● Excel: Filtering, concatenations, vlookup, sum/count/if/and/or functions
● SQL: Basic queries using select, from, where, inner join, group by, aliases
● Other: OSX, Ubuntu, Android, iOS, Windows, MS Office (Word, Powerpoint) Google Apps (Docs, Sheets, Slides, Keep), Aspera, Common Manifest XML REFERENCES
Available upon request.
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