Customer Service
Resume:
AVIL NISCHAL D’SOUZA
Ph.No : 997-***-****
Email ID : *****************@*****.***
Address : #****, ***** **** *****
Janapriya Township, Kadabagere, Magadi Road
Bangalore – 562130
CAREER OBJECTIVES:
To associate myself with a professionally driven esteemed organization by pursuing a challenging dynamic responsible and rewarding career and applying my professional expertise, skills and enthusiasm in a position for career growth
KEY SKILLS :
Willingness to learn & ability to work in Team.
Having on positive attitude.
Hard work with smartness.
Self disciplined and strong will power.
Confidence.
A keen learner with a flair for adopting emerging trends and addressing industry requirements to achieve organisational objectives and profitability norms . A proactive leader and planner with expertise in planning and execution. Result driven professional with solid and verifiable career travk
SCHOLASTICS
Educational Qualification
University/Board
Institution
Percentage
Year
SSLC ( 10th Std)
Karnataka SSLC Board
St Joseph’s Indian High School
75%
2006
PUC ( 12th Std)
Karnataka PU Board
St Joseph’s PU College
58%
2008
B.COM
Bangalore University
Krupanidhi Degree College
60%
2011
COMPETENCIES OVERVIEW
Telesales : A service that generates interest, creates opportunities, provides information, factors customer feedback, makes appointments and produces leads by telephone. A service that sells your products or services directly to the customer by telephone.
Process Associate: Manage organizational activities in a way that produces value for customers and who combines process governance principles with quality engineering techniques and new software technology to improve operational performance, someone that fills out application or handles any documentation .
Quality audit : Systematic examination of a quality system carried out by an internal or external quality auditor or an audit team.
Recruitment : Screening, Sourcing, Interviewing the candidates as well as Talent Acquisition, Head hunting and Sourcing through various portals .
EMPLOYMENT SCAN
Dec ’15 – Till Date: V2 Soft Pvt Ltd as a IT Recruiter, Bangalore
About the Company :
V2Soft is a global leader in Information Technology Services and Business Solutions with world headquarters in Michigan, USA. Established in March 1998, V2Soft provides cost effective, high performance technology solutions to clients worldwide in various domains. V2Soft believes in partnering with their customers to solve their business problems using technology.
V2Soft offers a suite of services to meet customer’s business needs by providing innovative customer centric solutions and integrating technology with businesses. V2Soft has also been the recipient of many prestigious industry awards such as Inc. 500’s Fastest Growing Companies, Corp! Magazine’s Diversity Focuses Company, Crain’s Small Business award, Top Diversity owned award by DiversityBusiness.com and multiple nominations for MMSDC’s Minority Enterprise of the Year.
Accountabilities:
Screening, Sourcing and Recruiting for US IT Team
Excellent Client Interfacing Skills
Also experience in C2C, W2 Recruiting
Screening Capability in various technologies and tools.
Working on multiple requirements
Delivering the Resources
Sourcing Quality profiles
Client Coordination
Responsible for full life cycle of Recruitment
Responsible for tracking candidates via various job boards, industry contacts and internal candidate database
Proficient in recruiting techniques like Social Media Recruitment, Cold Calling, Head Hunting, Networking.
Leadership Hiring, Talent Acquisition, Mapping, Bulk Hiring, Head Hunting, Salary Negotiations, Client Relations & Service Delivery, Account Management
Feb 2013 – Jun 2015 Accenture Services Pvt Ltd as Senior Process Associate, Bangalore
About the Company :
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world’s largest delivery network . Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
Accountabilities:
Performs audit review functions on production work
Assists in the implementation of quality initiatives
Assists in the ongoing training and support of the
review of the information received
Identify missing information
Send incomplete forms back to client
Complete and forward outgoing correspondence when required
Input customer/ provider details into the client system
Maintain customer information
Maintain and track individual workflow and production
Support inventory control during peak times or as needed
Process urgent requests
June 2011 – Dec 2012: Mainstay Teleservices as Customer Service Representative, Bangalore
About the Company :
Mainstay is an International Call Centre Outsourcer with expertise in customer management and web technology.
Our call center in Southern India has access to a significant population of professional call centre staff. Since 2002 our joint UK and Indian Management have built confidence and trust through repeated successful offshore delivery.
Accountabilities:
Answer phones and respond to customer requests.
Customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.
PERSONAL DOSSIER
Date of Birth : 15th November 1989
Gender : Male
Address : No 1133, Grace, Janapriya Township,
Kadabagere, Magadi Road,
Bangalore – 562130
Father’s Name : Flavan D’souza
Contact this candidate