Customer Service Front Office

Apiphany Floyd

Front Desk Agent - Holiday Inn Express and Suites

Madison, AL

**************@*****.*** - 205-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Production

Alorica - Huntsville, AL - December 2015 to Present Front Desk Agent/Night Auditor

Holiday Inn Express and Suites - Irondale, AL - January 2013 to October 2015 35210

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel’s financial records. Tracks room revenue, occupancy percentages and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance of the day. Post room charges and room taxes to guests accounts including guest transactions not posted during the day by the front office cashier.

* Provided superior customer service and work quality while demonstrating attention detail, flexibility and innovation in resolving problems

* Responsible for ensuring guests are checked in and checked out properly and provide a professional and accommodating atmosphere to better meet guest expectations

* Understand principles of auditing, balancing, and closing out accounts

* Familiarity with Microsoft Operating Systems Microsoft Windows 7 and Microsoft Office Suites Cashier

Wal-Mart - Birmingham, AL - June 2013 to September 2013 35206

Provided outstanding customer support in performing the process of payments, ringing up sales on computerized cash registers, scanning coupons, applying discounts and answering customer questions.

* Performed daily task in a fast pace environment while maintaining accountability of cash register requirements

* Maintained a pleasant respectful attitude during interactions with customers

* Assisted sales and stock associates with remedial task during slow periods

* Works with customers and managers to resolve issues to meet customer satisfaction goals Host Associate

Olive Garden - Trussville, AL - February 2013 to May 2013 35235

Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons, scheduling dining reservations and arranges parties or special services for diners.

* Performed daily task in a professional courteous manner and answering patrons question with accurate up to date answers

* Performed in a fast pace customer centric environment in a diligent friendly and outgoing manner

* Supported food and beverage team. Efficiently completed team duties as assigned, managed dinning reservations and cashier & cash reconciliation duties. Hostess/Trainer

Texas Roadhouse - Huntsville, AL - April 2012 to December 2012 35806

Responsible for greeting the customers who are arriving and departing from the venue. Assisted guest to their seats in a very welcomed manner while upholding the general flow of customers arriving and leaving the restaurant, while managing the wait list and ensuring full priority to customers that are first in line.

* Answer telephones, greeting customers

* Seat guest while being aware of server sections and guest to server ratio in order to ensure a smooth and enjoyable dining experience for guest

* Answered customer questions thorough product knowledge of the menu and establishments policies and services

EDUCATION

Business Administration

San Diego City College - San Diego, CA

2010 to 2012

Medical Assistant

San Diego Concorde Career College - San Diego, CA

2007 to 2008

High School Diploma

San Diego School of Creative and Performing Arts - San Diego, CA May 2007

ADDITIONAL INFORMATION

CORE COMPETENCIES

• Professional • Customer Support • Multi-Tasking

• Reliable • Trustworthy • Ability to learn quickly

• Self-Starter • Punctual • Accountability

TECHNICAL PROFICIENCIES

Microsoft Word, Excel, PowerPoint, Outlook. Familiar with the following Microsoft Operating Systems: Windows XP, Vista, 7, and 8

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