Customer Service Management

MOIED KHAN

** ********* ****., *******, *******, L3S 1K1

416-***-**** ****.*****@*****.***

CAREER GOAL

Qualified and experienced Business Management professional wanting to utilize well-developed knowledge and skills in quality assurance and customer service to add value and growth to your organization PROFILE SUMMARY

Successfully graduated from the Bachelors of Commerce – Business Management Degree program from Seneca Collage

5+ years of relevant working experience working in teams, as well as independently, providing superior attention to detail and accuracy skills

Proven ability to work in highly competitive and stressed filled environments developing skills in time management and organizational skills

Excellent ability to present on various projects; well-developed skills in training new employees demonstrating extensive problem solving and strategic thinking

Strong understanding of accounting, bookkeeping and financial statements; extensive knowledge on YouTube, Facebook, Twitter and other social media marketing tools

Ability to use various computer software’s such as Microsoft Office, ERP systems, Debtmaster, DRS and Windows operating systems to complete tasks and other assignments EDUCATION

Bachelors of Commerce – Business Management Degree Seneca College, Toronto, Ontario Sept 2012-2014

Assisted a Boston Pizza restaurant location in shrinkage by evaluating and providing solutions for the client

Evaluated supply chain concerns and solutions allowing franchise owner to increase sales and reduce losses

Conducted extensive research on RFID, Speedo, and Nintendo Innovations allowing to see complete business plan

Advance Business Administration Management Diploma Seneca College, Toronto, Ontario 2010

Successfully won Industry Championship of Business Strategy Game Canadian Risk Management – CRM Designation

Seneca College, Toronto, Ontario 2016

MOIED KHAN 416-***-**** ****.*****@*****.***

RELEVANT EMPLOYMENT EXPEREINCE

Collection Agent - High Bucket

MJR Capital Dec 2015-May 2016

Researching contact numbers of current debt accounts

Verifying and Transferring clients

Knowledge of DRS & DebtMaster software

SkipTraceing, Researching contact information

Inbound & outbound customer service

Assertive and effective negotiator

Professional phone manner

Results-oriented proven success record

Excellent work ethics

Reliable, punctual, energized, positive; an ability to work with targets and deadlines Loss Prevention Officer Trainer

Total Security Management by Garda World, Toronto, Ontario July 2008-Dec 2015

In order to provide safe and fun full environment for all staff and customers we prevent any means of losses or danger to the store

Evaluated store environment to identify any possible shrinkage including investigating employees

Compile and present reports and evidence to Police for case building

Experience with various CCTV and DVR systems

Train new employees and provide character analysis Administrative Assistant (CO-OP)

Bank of Montreal Nesbit Burns, Toronto, Ontario Sept.2013-Dec. 2013

Prepared clients investment spreadsheets and portfolio

Assisted Investment Advisors in conducting research for potential clients and current clients in order to increase sales and customer satisfaction

Assisted branch staff in transferring investment accounts Scheduling Administrator

Total Security Management, Toronto, Ontario Dec. 2011-Sept 2013

Prepared weekly guard schedules accordingly

Applied employee disciplinary actions when needed

Conducted employee disciplinary meetings

Using excel and other tools I was able to create new and maintain employee files to better manage records

Organized and planned meetings for account managers

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