Customer Service Manager
Resume:
Edward Hill
Rocky Mount, VA *****
SUMMARY
I have 15+ years of experience & training in Warehousing, Shipping, Receiving, Stockroom & Inventory Control Parts Management having attended numerous seminars & training classes in Management & Supervision, Inventory Control procedures. I have Managed Parts Inventories up to 5 million dollars & 10,000 sku’s of parts. Throughout my career I have experience dealing with individual customers and businesses with their request & requirement search for Basic & Instrumental Hardware,Power & Hand Tools, Electrical, Hydraulic, Machined Parts, Auto & Home Improvement needs Raw Materials purchasing and ordering as well as follow up for customer order satisfaction .With this part of my managerial experience I have trained individuals to inherit the same responsibilities. I have been trained & have hands on experience in stockroom, warehouse setup & design up to 330,000 sq ft. Vendor relations, sourcing materials parts for cost reduction, quality, effiency and deliveries.
Work History
MW Manufactures Inc. Rocky Mount,Va
10/21/2013 to present: Maintenance Parts Manager/Supervisor
Duties: Storage & Issue of all machine parts to maintenance personnel (over 2000 machines)
Issue parts to inter-departments.
Inventory control consisting of stocking, receiving of all parts, cycle counts, implementing a bar code system for 6,500 sku’s 2-million-dollar inventory value.
Purchasing, vendor relations & negotiations
Complete control of 3million dollar inventory
Supervision of stockroom personnel
Implementation of Bar Code System
Stockroom reorganization for a smoother operation and space utilization for better storage.
Accounting handling of purchase order match exceptions, invoice corrections and
Vendor invoice resolutions.
4/2012 to 10/15/2013 Parts Department, Altec Industries,Daleville,Va
Receiving, stocking & issuing truck parts for large utility truck manufacturing departments, inventory control, stock replenishment, forklift operations loading & unloading freight
Large truck parts knowledge & handling. UPS, FEDEX, LTL and full trailer loads. Daily use Oracle peoples soft warehouse management software computer system.
Hired as a temp contract position.
3/2009 to 12/2010 Purchasing/facilities Agent, Advance Auto Parts Corporate HQ, Roanoke, VA (temporary 2-year contract position)
Creating work orders to requisitions to purchase orders, data entry requisition & purchase order changes with strong vendor relations, customer service. for 3300 retail parts stores general store maintenance, electrical, computer, landscape, building maintenance service, HVACs etc Sourcing, pricing cost savings, vendor, contract negotiations. Utilizing People soft oracle software. AS400 systems
09/2006 –02/2009 Owner/Manager Lugnutz Tire & Auto Moneta,Va
Complete Auto repair & tire, parts sales, & service
Auto/Truck Accessories sales & installations Golf cart parts, repairs & sales
Automotive used car sales.
06/2002- 05/2007 ETC Distributors LLC. Hardy, VA
Service Parts Manager/Owner
Responsible for all Parts management sales, purchasing, receiving, shipping, & warehousing, service tech management, Import/export customs international purchasing, shipping, receiving to Europe. Crating & packaging equipment/parts for European shipping via containers via ship delivery.
Inventory control. Vendor contact & price negotiations, customer service. Scheduling of shipments LTL, UPS & FedEx. Parts computerized inventory warehouse management systems. In complete management and supervision of 15 employees& 7 service technicians. Complete control of 12,000 sku’s 3.5 million parts inventory of large recycling equipment (Balers, conveyors, sorting decks, shredders & more)
12/1998 – 06/2002 Parts, Warehouse Manager -Van Dyke Baler, Stamford,Ct.
Responsible for all Parts management sales, purchasing, receiving, shipping, & warehousing, service tech management, Import/export customs international purchasing,shipping, receiving to Europe. Crating & packaging equipment/parts for European shipping via containers via ship delivery.
Inventory control. Vendor contact & price negotiations, customer service. Scheduling of shipments LTL, UPS & Fedex . Parts computerized inventory warehouse management systems. In complete management and supervision of 8 employees& 7 technicians. Complete control of 12,000 sku’s 3.5 million parts inventory of large recycling equipment (Balers,conveyors,sorting decks, shredders & more)
10/1996 – 12/1998 Receiving Warehouse Manager- Inline Plastics Shelton,Ct
Responsible for receiving all raw materials via tractor trailer loads. Supervise 15 employees + temps in a 330,000 sq ft warehouse manufacturing distribution center.
Shipments LTL, trailer floor loads and skid loads 24/7 operation. I performed a complete reorganization of the 330,000 sq ft warehouse inventory setup a location system implemented a warehouse inventory software computer system (ask software). Created an inventoried cycle count system. Forklift and warehouse safety training trailer loading responsibilities.
08/1986 – 03/1995 Stockroom Supervisor Parts Manager- Lorad Medical Systems Danbury,Ct
Setup & design from basic to a fully automated and computerized stockroom system. Supervised 10 employees plus temps. Consistently handle more than 80,000 individual parts to and from stockroom & mfg. Inventory control via computerized cycle counting system.
Receiving, shipping and stock in a medical manufacturing facility.
EDUCATION
High School Graduate, Seymour High,
Adult Education, GED Franklin County, Rocky Mount,Va
Warehouse Inventory Supply Technical School U.S. Air Force (14-month graduate)
Apics Inventory Control Supply Chain Warehouse Purchasing course (12-week course
Software programs experience: Ask, Mas 90, AS400, Peoples Soft Oracle, QuickBooks
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