Kelean Carlock

***** * ******* **

Spring Hill, KS, 66083

816-***-****

acu414@r.postjobfree.com

QUALIFICATIONS

Senior manager with significant experience in I.T. infrastructure and architecture. Familiar with all phases of management from scoping, managing people, budgetary compliance, risk analysis, follow thru and executive presentation.

TECHNICAL SKILLS

Operating Systems: Windows 2000,Windows 7, Mac OSX

Software: Microsoft Office Suite, MS Project, Visio

Networking Protocols: TCP/IP, FTP, Telnet

Routing Protocols: Rip, OSPF, EGP, BGP

Networking: Netview, HP OpenView, Windows Servers, Cisco (routers, switches, protocol Frame Relay, VoIP),Riverbed WAN optimization

EDUCATION/TRAINING

Central Missouri State University, Warrensburg, MO

Bachelors of Science in Drafting, 12/1986, Major: Design/Drafting Technology

Introduction to Cisco Router configuration - Geo Train Corporation

Advanced Cisco Router Configuration - American Research Group, Inc.

Nortel Passport Training - Sprint/Nortel

Cisco Catalyst 5000- Sprint/ARG

ATM Essentials, Internetworking, and Troubleshooting - Sprint/ARG

National Management Practices –Sprint

Leading High Impact Teams - Kellogg Graduate School of Management

Leadership for Extraordinary Performance - Darden Graduate School of Bus. Admin.

Negotiation Strategies for Managers - Kellogg Graduate School of Management

Managing Innovation & Entrepreneurship for Corporate Growth –Darden Graduate School of Business Administration

Basics of Business Financials

ITIL Training

PROFESSIONAL EXPERIENCE

High 5 Games Overland Park, Ks 02/2015 - Pres

Director of IT and Live Operations

Manage a group of 20 people supporting Live Ops, network, server, desktop and help desk

Responsible for the over Architecture of the H5G Network, data center and Live operations

Oversees 1.2 million dollar telecommunications budget for all internet connections and MPLS network

Project management of any internal project

Budgets for IT and Live Ops item, this is about 1.2 to 1.8 million this year

Implemented Change management for everything going into production

Kansas City Southern Railroad Kansas City, Mo 07/2013 – 02/2015

Manager Data Network Solutions

Manage a group of 7 network and voice engineers in the US and Mexico

Responsible for the over Architecture of the KCSR network, voice and video

Responsible for a voice mail, call routing, IVR, Call Manager and any changes in design

Oversees 3.9 million dollar telecommunications budget for all internet connections and MPLS network

Project management of any internal project

Budgets for all data and voice upgrades. Next year’s budget will be 2.1 million

Installation and Design of Cisco wireless for all build and rail yard area’s advancement

UMB Kansas City, Mo 05/2011 – 6/2013

Manager of Network Architecture

Manage a group of 7 network and voice engineers and 3 Architects

Responsible for the over Architecture of the UMB network, voice, call center and video

Responsible for a voice mail, call routing, IVR, Call Manager and any changes in design

Oversees 6.9 million dollar telecommunications budget for all internet connections and MPLS network

Project management of any internal project

Budgets for all data and voice upgrades. Last year’s budget was 5.7 million

Support of Cisco Video devices, support and installation

IBM Columbia, MO 01/2011 – 05/2011

Manager of UNIX and Intel System Architecture

Manage a group of 15-30 UNIX and Intel Systems Administrators and 5Archeticts whose responsibilities range from project management to configuration and design of server platforms.

Other direct responsibilities are cost management, fiscal planning, human resource management, skill development and client relations.

The team is responsible for responding to problem, incidents, and performs steady state system maintenance such as; Basis management, Performance & Capacity analysis and incident ticket clean up.

Manage many different request, problem and change ticket systems in addition to meeting service level requirements that could have financial penalties, if not addressed in time.

Other responsibilities were Design/Re-design of server/application infrastructure.

Zen-Tel, Inc. Overland Park, KS 06/2008 – 12/2010

Zen-Tel sells Voice and Data solutions in the Kansas City area. They sell Cisco, Nortel products

Service Manager/ Design

Hired to evaluate the company’s service department to find out why it was not making money.

Mapped out a six month plan to evaluate the service technicians and make changes.

Assisted the sales department with pre-sales engineering, project planning, design and implementation.

Setup new responsibilities for the project management team

Managed the support team for project managers, the project managers were using Sales Force as their document storage. Sales Force was only setup to support our sales team. My team shortly designed and setup a SharePoint server for them that made both team happy.

Managed multiple VoIP system installs (Cisco, Nortel) largest being 22,000

Managed and design several large data installation projects.

Work with vendors to resolve multiple conflicts with software and hardware

Sprint, Overland Park, KS (took buy out) 04/1989 – 03/2008

Sr. Manager, Systems Development and Architecture 06/2003 – 03/2008

Responsible for managing the mainframe network support staff.

Managed 11 person staff (7 engineers and 4 architects) split between Kansas City and Dallas. This staff was responsible for supporting the IP stacks configuration and design on the mainframes and doing software development to support the network between the 2 locations. This team also supported DB2, CICS programming on the mainframe. They worked very closely with the network groups during new circuit turn ups, solving problems and recording changes done to the network between the Dallas and Kansas data centers.

Sr. Manager, Desktop Architect 01/2002 - 06/2003

Responsible for managing a technical support staff of 45 high level support engineers.

24 people in this staff were technical experts (engineers/architects) in voice, data, and desktop. This staff was responsible for supporting more than 700 technicians across the United States. These 700 technicians supported over 80,000 desktops, phones and data connections.

Other responsible for management of 2 mangers with 21 employees that were the technical support staff for 3 different Sprint Call Centers.

Sr. Manager Service Operations IS 06/2000 - 01/2002

Responsible for managing the installation and maintenance of the voice and data networks for the Sprint World Campus and 62 other buildings in the Kansas City area.

Managed day to day operations which consisted of software changes, installations, configurations and troubleshooting problems.

Provided leadership and guidance to further the knowledge and education of this highly qualified staff.

Worked with the Planning and Engineering groups to remain abreast of changes taking place in the voice and data networks.

Coordinated changes with the Network Monitoring groups.

Communicated with all venders (Cisco, Nortel and Lucent) regarding new equipment being deployed.

Established new Service Level Agreements with other organizations who had special requirements.

Regional Manager Network Services 09/1999 – 06/2000

Managed the installation and maintenance of the Sprint World Campus voice and data networks.

Managed day to day operations which consisted of moves, adds, and changes made on the campus.

Provided leadership and guidance to further the knowledge and education of campus network staff.

Supervisor of Integrated Data Services 09/1998 – 09/1999

Provided the management support for the voice and data networks in 34 Sprint buildings in south Kansas City.

Managed 10 to 15 employees or contractors who preformed the day to day maintenance for these locations.

Maintained Service Level Agreements (SLA) with multiple Sprint organizations in each of the 34 buildings.

Senior Sales Engineer 06/1997 - 09/1998

Provided pre-sales technical support for Sprint's data products and services (Cisco, Data Link, Frame Relay and ATM).

Responsibilities included consultative-style analysis of customers' business needs and technical requirements, designing network solutions and preparing RFI/RFP responses.

Conducted technical presentations as necessary.

Service Management Consultant 02/1996 - 06/1997

Provided technical leadership in the resolution of complex customer problems for development projects and infrastructure development activities.

Managed complex medium to large projects across multiple organizations and management levels.

Responsible for the project planning, estimating and management of complex medium to large projects.

Facility Manager 02/1995 - 02/1996

Responsible for management of office projects by directing and managing services performed by outside contractors to ensure that all projects proceeded in a cost effective and timely manner. This position was responsible for the planning, building specifications and contracting of office projects for 500,000 square feet and 2,500 employees.

Responsible for evaluating the client justification for projects and was often required to negotiate client requests when they differed from the published corporate standards.

Network Analyst 03/1993 - 02/1995

Effectively evaluated, utilized and managed office space resources and control related costs.

Made recommendations to and advised network's upper management on facilities and real estate and the need to acquire additional space.

Interacted with all network and non-network departments in planning and coordinating timely availability and scheduled occupancy.

Served as primary point of contact for Facilities, Real Estate, Internal Communications, Information Services and Administrative Services for all network (non technical) facility related issues.

Pursued implementation of office space changes and/or new space occupancy to keep within established schedules.

Improved level of uniformity in office/cubicle specifications throughout the network.

Engineering Assistant 04/1989 - 03/1993

Created pigtail stencil assignment sheets and pigtail labels for all new routes and maintained existing routes. Updated fiber attenuation readings and general reel information into the reel tracking system and maintained the reel data filing system.

Updated the database by utilizing the Regional Control Center Jeopardy Report.

Provided engineering recommendations and coordinated initial implementation for any project deliverables.

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