Customer Service Microsoft Office
Resume:
Bola Falana
profile
Results-oriented, strategic sales professional, and talented with a strong background in customer service .
Qualifications
Results-oriented
Operations management
Client-focused
Proficiency in customer service.Quick learner
Computer proficient
Quick learner
Microsoft Office
File/records maintenance
Training and development
Relevant Experience
Documentation
Wrote and edited documents to keep staff informed on policies and procedures.
Marketing
Implemented marketing strategies which resulted in the growth of customer base.
Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs.
Protective Services
Applied safety procedures and policies as outlined in Department Safety Manual.
Experience
Sam’s Club MARCH 2014 to November 2015
Customer service supervisor
Houston TX
Investigate customer's problems and find solutions.
Communicate with customers via phone, email, or letter.
Hire, train, and terminate customer service agents.Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by agents.Resolve complaints and order issues
Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services.Issue refunds to customers.Oversee product exchanges and returns.
Analyze data and statistics.Compile and print reports on overall customer satisfaction.Isolate and identify areas of improvement.
Train agents on how to adequately address problem over the phone or how to write correspondence.
Work with management on customer service initiatives.
Utilize social media to respond to customer complaints and praise.Supervise customer service managerial staff.
Walmart Inc November 2008 to September 2013
Customer service associate
DUTIES;
Provide excellent customer service to improve business performance.
Greet, address and thank customers in friendly and professional manner.Provide excellent customer service to improve business performance.
Greet, address and thank customers in friendly and professional manner.
Understand customer requirements so as to provide appropriate clarifications and solutions.
Route and direct customer requests to appropriate personnel.
Contribute ideas to resolve customer problems to improve productivity.
Work within various teams to ensure outstanding customer service.
Schedule both local and long distance customer deliveries.
Understand customer requirements so as to provide appropriate clarifications and solutions.
Route and direct customer requests to appropriate personnel.
Contribute ideas to resolve customer problems to improve productivity.
Contact this candidate