Customer Service Sales

Enrique Rivera Florencia

**** ****** ****** **, **** #281 469-***-****

Dallas, TX 75254 *******.****@*****.***

SUMMARY

• 8 years of retail management experience in the

sporting goods industry.

• Successful growth sales of 3 sporting goods

branches.

• Effective management of e-Commerce and social

media platforms

• Attention to detail and organized.

• Capable of managing multiple, high priority

assignments.

• Translator and Interpreter – English/Spanish

EDUCATION

Instituto de Estudios Superiores de Tamaulipas - Altamira, México 2005 – 2009

• Bachelor of Science in Accounting & Finance

• Cumulative Index: 3.65/4.00

Richland Community College - Dallas, TX 2014

• Certificate in American English & Culture Institute (English as a Second Language)

• Certificate in Time Management & Workplace Communications

• Certificate in Business & Stress Management

Richland Community College - Dallas, TX 2014 - 2016

• Associate Degree in International Business & Trade

• Diploma in Global Supply Chain Management & Global Logistics Management PROFESSIONAL EXPERIENCE

Proterra Advertising Inc. - Addison, TX October 2015 – Present Account Executive & Translator

• Translator and Interpreter – English/Spanish documents for specific clients

• Translate English to Spanish daily social media, TV, radio, and commercial ads

• Conduct internal status meetings

• Research and compile social media ideas for future posts

• Plan and execute monthly calendar posts for specific clients

• Manage social media platforms depending the client needs

• Create data metrics analysis reports on a monthly basis

• Contribute on weekly planning brainstorm meetings

• Use internet and email as research tools through the translation process

• Receive and submit translation assignments electronically with a specific due date Enrique Rivera Florencia

Proterra Advertising Inc. - Addison, TX May 2015 – Present Logistics Supervisor

• Manage e-Commerce website for actual clients

• Create shipping labels through PayPal for each received order

• Organize and allocate items in warehouse by SKU

• Locate, select, pick and pack military apparel from warehouse to fulfill customer orders

• Audit shipment orders and receipts on a daily basis

• Build monthly inventory spreadsheet reports

• Plan and organize future inbound & outbound orders

• Keep track of inventory, ordering needs, and returns on investment

• Supervise loading and unloading of distribution packages

• Update inventory at the end of the day, on physical spreadsheets and online software Proterra Advertising Inc. - Addison, TX November 2014 – May 2015 Accounts Payable - Intern

• Provide financial, administrative and clerical services to the CEO

• Create purchase orders on a daily basis

• Check company bank statements

• Organize monthly expenses by credit card accounts on General Ledger sheets

• Conduct monthly reconciliation of every bank account

• Build monthly reports for credit cards accounts

• Build and maintain the company annual budget

• Weekly allocation of invoices per customer

• Provide clerical and administrative support to management as requested

• Enter and upload invoices into Workamajig Accounting & Financial System La Sonora, Sporting Goods Business - Tampico, MX. 2004 - 2013 Retail Family Store Manager

• Research the sporting goods market to keep up with current trends

• Recruit and train new applicants based on corporate strategy

• Negotiate bulk order requests of merchandise with local and international suppliers

• Manage and monitor customer service across different stores

• Assist to international sporting goods trade shows (ICAST, U.S.A.)

• Lead an increase in revenue on a year to year basis

• Analysis of financial statements, budgets, and invoices

• Provide weekly sales reports to the CEO

• Develop, administer and evaluate staff applications

• Design marketing plans to gain market share

• Perform international vendor relationships

• Strategy & Planning social media sale techniques

• Analyze sales and manage weekly inventory

• Import high-value merchandise and allocate based on market segmentation of stores DuPont S.A. de C.V. Production Facilities Titanium Technologies - Altamira, MX. 2009 Accounting & Finance Department / Accounts Payable - Intern

• Identify price of goods or services in the same currency as the purchase order

• Negotiation of price tags with suppliers across the country

• Administration of Accounts Payable to ensure constraints

• Allocation of invoices per customer

• Coordination of vendor activities

• Verify vendor accounts by reconciling monthly statements and related transactions Enrique Rivera Florencia

VOLUNTEERING

First Baptist Church - Free U.S. Citizenship classes September 2015 – December 2015 Richardson, TX

• Translate and help people to understand the US guide to naturalization.

• Help with pronunciation and reading of the English material. Club de Regatas Corona, A.C. / Sportfishing Association Member 2013 Tampico, México

• Assist on weekly meetings to determine fishing tournament prizes

• Discuss future inshore and offshore tournaments, costs and locations

• Target specific local and international sporting goods stores to obtain fishing tackle prizes for future tournament winners

• Participate in local and international fishing tournaments Charity Foundation - Caritas de Tampico 2009-2011

Tampico, México

• Provide help on building small wood houses

• Visit people with low resources houses on a daily basis and target their urgent needs

• Create “food boxes” to feed local families

• Identify urgent needs and address specific situations with homeless people SKILLS

• Bilingual communicator with fluency in

English and Spanish

• Microsoft Office (Word/ Excel/ Outlook

eMail & Calendar/ Power Point)

• Workamajig Financial System

• SAP

• Smartsheet

• WorkFront

• DropBox

• BaseCamp

• MG Sales Retail Software

• Gravograph - Engraving Trophies and

Medals Machine

• ShopTab

• PayPal

• Inventory control

• Warehouse & Fulfillment knowledge

• Stock & Retrieve merchandise

• Spreadsheet & Accounting Reports

• Journal Entries & General Ledger

• Accounts administration

• Attention to detail

• Bookkeeping

• Budget control

• Outdoor Recreation

REFERENCES

• Available Upon Request

Contact this candidate