Customer Service Representative
Resume:
CLAIRE PIANO REGALADO
MOBILE: +639**-***-**** / +632-***-****
EMAIL: **********@*****.***.**
No.28A Hernandez St. Madonna Homes Subd.
Brgy. San Andres Cainta Rizal
OBJECTIVE:
To be able to utilize the skills I’ve learned, and to work in an environment that will enhance my knowledge and capabilities that will also help me to become a more service-oriented individual particularly in and dealing with people and their attitudes.
Experience
CUSTOMER SERVICE REPRESENTATIVE – NON VOICE ACCOUNT (Mobile Company)
Teleperformance, Philippines
2nd Floor, SM City Masinag, Antipolo City, Philippines
December 2014 to August 2015
Customer Service Representative (Back Office) Duties and responsibilities:
Interacting with customers by email, answering questions, suggesting solutions to problems, providing information and giving instructions.
Making changes to customers' accounts, arranging for product returns, discounts and charges.
Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken.
Doing research in order to find solutions to problems.
Taking orders for products or services.
Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer.
SPA STAFF/SUPERVISOR
BE RELAX MIDDLE EAST, AIRPORT DUBAI, UAE
September 2013 to July 2014
Duties and responsibilities:
Supervising over 12 staff.
Answer the telephone, take messages
Offer visitors, clients information about the companies activity, products and services which we offer to clients.
providing massage clients like Back massage foot massage basicmanicure and pedicure etc.
Handle correspondence, documents and reports
Welcome and attend visitors
Maintain office supplies
Provide services for customers
Collect and organize client information and make reports
Do meeting with staff under me.
Ensure maintenance at working place.
ALL AROUND BEAUTICIAN
FREE LANCE
JUNE 2011 – 2013
Main Responsibilities
Cut, trim and design hair.
Do manicure and pedicure to customers
Perform hair strengthening, rebonding, hair coloring and any hair beautification according to the customer’s desire. Do basic massage
Advise good products and in trend styles.
Assuring that the customer is getting a good service
ASSISTANT SECRETARY
CURDEDOA-ACTO
FEBRUARY 2007 – JANUARY 2011
Main Responsibilities:
Answer the telephone, take messages
Offer visitors, clients, partners pertinent information about the company and its activity
Handle correspondence, documents and reports
Welcome and attend visitors
Type, print and make copies of important documents
Participate at meetings and handle the agenda
Maintain office supplies
Assist the management in all business related activities
Ensure maintenance at working place
PROMODIZER
FIREFLY LIGHTNING COMPANY
BINONDO MANILA
OCTOBER 8, 2004 – NOVEMBER 2006
RESPONSIBILITIES
A sales person should assist customers in selecting products, answer their questions about the products, and about any other thing concerning the business, keep a check on the inventory, sales goods, increase sales and the profitability of the store, keep the store up to standard by keeping it clean and report to the manager of the store appropriately.
CASHIER
GROCER E SUPERMARKET
CAINTA RIZAL
NOVEMBER 2, 2003 – APRIL 5, 2004
Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks
PHARMACY ASSISTANT
JM ANTONIO DRUGSTORE
MARCOS HIGHWAY BRGY. DE LAPAZ
MAY 1, 2002 – OCTOBER 1, 2003
Main Responsibilities
Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.
Communicate with customers, employees, and, disseminate or explain information, take orders and
address complaints.
Answer telephones, direct calls and take messages.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Complete and mail bills, contracts, policies, invoices, or checks.
SECRETARY / CLERK
TAT FILLING STATION
#13 ALFONSO ST. EAST BANK ROAD
FEBRUARY 5, 2001 – MARCH 20, 2002
RESPONSIBILITIES
Answer the telephone and take messages
Welcome and attend visitors
Type, print and make copies of important documents
Participate at meetings and handle the agenda
Maintain office supplies
Provide services for customers
Collect and organize client information and make reports
Ensure maintenance at working place
CASHIER
EVER SHOPPINGS INCORPORATED
EVER GOTESCO ORTIGAS
OCTOBER 8, 2000 – JANUARY 8, 2001
RESPONSIBILITIES
Receive and disburse money in establishments other than financial institutions. Usually involves use of electronicscanners,
cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks
Education
7 MONTHS VOCATIONAL COURSE
CAREGIVING NC II GRADUATE 2012
PHILIPPINE WOMAN’S UNIVERSITY CDCEC RIZAL
4MONTHS
BEAUTY CARE COURSE GRADUATE 2011
PASIG LIVELIHOOD FOUNDATION INC.
2 YEAR DIPLOMA COURSE
PREPARATORY OF DESTINTRY GRADUATE 1998
CENTRO ESCOLAR UNIVERSITY – MENDIOLA MANILA
SIENA COLLEGE OF TAYTAY GRADUATE 1996
SIENA COLLEGE OF TAYTAY GRADUATE 1992
Skills
- Comfortable working independently, or in a group.
- Proficient at leading people and projects to obtain a specific result or outcome.
- Excellent written and oral communication skills
- Detail-oriented and self-motivated.
-Knows how to MS Word, MS Office and can operate POS (point of sale) machine
PERSONAL INFORMATION
CIVIL STATUS MARRIED
GENDER FEMALE
BIRTHPLACE QUEZON CITY
BIRTHDATE FEBRUARY 10, 1979
NATIONALITY FILIPINO
RELIGION ROMAN CATHOLIC
PASSPORT EB6568756
SSS NUMBER 33-7072995-3
TIN NUMBER 212-***-***-***
CHARACTER REFERENCE – AVAILABLE UPON REQUEST.
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