Customer Service Representative
Resume:
Mayra Hernandez
**** ********* **. *******, ** **096 Mobile: (713) 591- 4362 m .************@*****.***
● Objective
● To obtain a position allowing to demonstrate organization, customer service, communication, leadership, and cash handling skills proven by over 8 years of experience.
● Profile
● Prolific in Customer Service and problem solving. Deal in customer complaints and requests on a daily basis. Able to provide good customer service in an efficient and assertive manner. Responsible, motivated to be a leader. Responsible for others productivity. Sales Oriented. Multi-tasker.
● Skills Summary
● Exceptional cash handling
and speed
● Understanding of all
regulatory requirements and
Bank Secrecy Act.
● Through knowledge of audit
and compliance issues
● Fraud prevention
● Ability to recognize and
follow through on referral
opportunities
● Bilingual (English, Spanish)
Fluently
● Enjoy working with the
public
● Leadership skills
including regular staff
meetings and
mentoring and
training of assigned
staff
● Customer service
● Scheduling
● Proficient level of
competency including
Microsoft Office,
Word, Excel, and
Outlook
● Sales oriented
● Team player
● Proficient use of 10-key calculator
● Ability to work in fast-pastened
environment
● Handle multiple task and prioritize.
● Ability to apply knowledge and
sound judgement in
decision-making using established
guidelines
● Excellent time management and
organizational skills
● Excellent written and oral
communication skills
● Excellent research and analytical
skills
● Keeping files organized
Page 1
Mayra Hernandez
6115 Creekbend Dr. Houston, Tx 77096 Mobile: (713) 591- 4362 m .************@*****.***
● Professional Experience/ Employment
● Amegy Bank Of Texas
● Teller III/ Customer Service Representative October 2014- March 2016
● Opened/ closed banking center
● Maintained a balanced drawer at all times, Balanced man vault in dual access, balanced coin machine at end of every shift
● Dealt with daily customer complaints
● Received cash shipments from central vault/ in dual access verified amts of strapped cash, inputted in main vault
● Shipped out cash to central vault to be picked up by armed carrier
● Trained new hires
● Accomplished Sales goals on every quarter
● Assisted other tellers with overrides when needed (supervisor override)
● Cashed checks, established deposits, processed cashiers checks, mortgage payments, consumer loan payments, credit card payments and other negotiable instruments
● Assisted customers with inquiries about their accounts
● Identified fraudulent checks by check endorsements verification process
● Identify errors and corrected them in a prompt manner
● Completed end of month reports
● FIRST CONVENIENCE BANK
● Personal Banker III/ Customer Service Representative- October 2012- July 2014
● Opened & Closed Personal and Business Accounts
● Daily reports
● Processed personal loans
● Marketing/Sales
● Balanced Drawers
● Audited Commercial tellers
● Processed Money Orders, Cash Advance, Withdrawals, Deposits, Savings Bonds, Cashiers Checks And other negotiable instruments.
● Maintained files organized
● Daily follow-up with customers
● Assisted with customer inquiries & complaints
● FIRST CASH ADVANCE
● Sr.Teller/ Customer Service Representative- June 2009- September 2011
● Processed personal loans
● Verified Open and Active bank accounts, employment, and references
● Processed collections
● Scheduled customer payments
● Housekeeping
● Maintained files organized
● Cash balancing
● Market
● WELLS FARGO BANK
● Teller- July 2007- April 2009
● Process checks and cash for deposit or withdrawal according to established guidelines
● Refer potential sales to relationship bankers
● Balance all cash on hand including but not limited to ATM, TCD’s, Vaults, Cash Drawers
● Process:
● Business and personal transactions
● Change Orders
● TT&L Payments
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Mayra Hernandez
6115 Creekbend Dr. Houston, Tx 77096 Mobile: (713) 591- 4362 m .************@*****.***
● Cash Advances
● Cashiers Checks, Money Orders, Savings Bond, Travelers Cheques, and or other negotiable instruments
● Drafts
Education
PARKVIEW BAPTIST SCHOOL, HOUSTON, TX
High School Diploma
References
Eric Wilson
Assistant Branch Manager, Amegy Bank
Wendy Trevino
Lead Teller, Amegy Bank
Yancy Martinez- Carrier
Branch Manager, First Convenience Bank
Page 3
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