Administrative Assistant Project
Resume:
Eileen Luna
Richardson, TX **080
Cell: 972-***-****
****.******@*****.***
Summary
Hard-working, office assistant/data entry/receptionist or call center agent, looking to apply my education and experience to a job in the office administration or call center fields. Areas of proficiency include word processing, spreadsheet management, report writing, concise client communications (written and verbal), accurate file maintenance and overall project organization.
Highlights
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Professional demeanor
● Microsoft Word, Excel, PowerPoint, Access,
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Excellent quantitative skills
Microsoft Project
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Detail oriented
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Spreadsheet management
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Exceptional writing skills
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Report analysis
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Time management
● Proficiency in professional office protocol
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Planning/coordinating expertise
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Strong presentation skills
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Scheduling tools
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Professional demeanor
● Quality control policy administrator
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Call Center Experience
● Project Archival methods and procedures
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Impeccable Client Relations
● Print and electronic media
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Results-oriented
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Multi-Tasker
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Self-directed
Accomplishments
Project Management
●Supervised engineering project deliverable efforts to ensure projects were completed to company standards, on time and within budget constraints. Responsible for back checking calculations, layouts and specifications for accuracy.
Client Interface
●Met with clients to help define engineering project goals, resources, time line and budget. Lead efforts to establish flawless company prototypes with respect to industry standards and local codes.
Project Coordination
●Provided meeting schedule to coordinate project partners, resource allocation, standard documentation and direct action plans. Lead efforts for regular disciplinary cross checking of system layout.
Presentations
●Created hard copy and electronic presentation materials for owners, designers, contractors for project management purposes.
Document Control
●Served as document control specialist to develop proper organizational hierarchy for required project deliverable lists. Served as final Q/C check prior to document publication.
Experience
Call Center Representative – Cinemark
March 2016 to Present
Call center support agent for all digital equipment in theatres both domestically and internationally.
Customer Retention Specialist – Torchmark, Inc.
September 2015 to December 2015
Customer Service specialist for retaining and maintaining existing client accounts, updating insurance certificates and billing accounts.
Administrative Assistant – Willis Insurance
September 2015 to October 2015
Administrative assistant for the construction division, updating insurance certificates and payroll files.
Call Center Agent – CMI Group
June 2015 to August 2015
Call center agent for 3rd party collections for both medical and business enterprises.
Fire Underwriter – State Farm Insurance Company
March 2013 to March 2014
Provided underwriting services for home owners and personal article policies.
Call Center Agent – Price Waterhouse Cooper
March 2013 to June 2013
Call center agent for privately traded partnership division,
Engineering Project Designer/Manager
February 1992 to November 2012
Provided project management and mechanical design services for health care, pharmaceutical, industrial and hospitality industries.
Clients Included:
Hilton Hotels, Marriott Hotels, Samsung, Texas Department of Corrections, ST Microelectronics, WD Partners, Texas Instruments, Baylor Health Care System, Matsushia Semiconductor, Johnson & Johnson
Education
Southern Methodist University 1991
Dallas, TX
Mechanical Engineering
Bachelor of Science
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