Engineer Management

Mr. Aditya Gupta

C/o Mr. Sanjeev Kumar Gupta

Flat No. I-304 Sterling Gardens,

ADITYA GUPTA Hebbal Kempapura,

Bangalore-560024

Mob. - +91-934*******

E-mail:- *******@*****.***

CAREER OBJECTIVE:

To profit the requiting organization and positively contribute my knowledge base and utilize my innovative ideas for the benefit of the organization and acquire new skills in the process.

EXPERIENCE SUMMARY:

More than 5 years of IT experience.

Summary of my experience: Currently working as Advance Support Engineer with Oracle India Pvt. Ltd. From January 2014.

Worked as an Associate Engineer with Wipro Infotech Ltd. from December 2010 to January 2014.

PROFESSIONAL EXPERIENCE:

PROJECT/CLIENT:

Advanced Monitoring & Resolution (AM&R) – [In Oracle as an Oracle DBA ]

Remote Infrastructure Management of customer Data centers.

Environment: Linux 64bit, AIX, Solaris, Database 10g, 11g & 12c[OEM], Exadata.

Team Size: 20

Project Description: Managing Oracle Engineered Systems for (Monitoring and Resolution) 1000+ Clients on technical issue related to database on production, development and test environments.

Roles & Responsibilities:

Provide 24x7 support for production database environments

Perform proactive database monitoring using OEM/12c Cloud Control

Maintain database backups using RMAN and support

Uploading logs/reports on Service Requests raised on My Oracle Support.

Starting up and shutting down the database (using srvctl and SQL*Plus)

Real time and delayed physical stand-by databases maintenance

Planning upgrades and patching of Oracle software and databases using Oracle Opatch Utility or Enterprise Manager

Exadata Performance monitoring / Fine tuning using AWR, ASH, ADDM, TFA, Exachk, Sundiag, SOS report, OS Watcher, ..

Creating and Resizing Tablespaces and Data Files

DBMS_SCHEDULER Jobs management

Proactively monitoring the database's health and taking preventive or corrective action as required

Making database backups and performing recovery when necessary

Advanced Monitoring & Resolution (AM&R) – [In Oracle as an NOC Engineer]

Remote Infrastructure Management of customer Data centers.

24/7 Monitoring customer device in Network Operations Center (NOC).

Team Size: 30

Roles & Responsibilities:

Represent the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels.

Monitor customer open cases during business hours.

Maintaining data infrastructure documentation.

Process and prioritize client requests by phone and e-mail for service related assistance applying to a variety of technologies.

Provide Hardware, operating system, database and network infrastructure support for Microsoft, Linux and Solaris operating environments and storage networks.

Working on IBM Tivoli Monitoring Tool for Monitoring and Incident Management.

Ensure that all requests and work undertaken is logged and maintained effectively throughout the lifecycle of the incident.

Help to educate the customer as needed on the various tools that are on NOW and help them understand their Oracle products better.

Acting as an SPOC for multiple customers account.

Handling Service Interruption in case and disaster at customer site.

Contacting the Support team manager in case of no response from the team.

Coordinating and prioritization of customer questions and enterprise support tickets.

Proficient in spearheading overall account operations and facilitated timely service delivery.

An effective communicator with exceptional presentation, time management and detail orientation skills.

Undertaking research for the root-causes of Incidents and thus ensures the enduring elimination of interruptions.

If possible make temporary solutions (Workarounds) available to Incident Management. Developing final solutions for Known Errors.

UCO BANK RRB [In Wipro]

UCO Bank Sponsored RRB (Rural Regional Banking), Finacle Implementation (Core Banking Solutions).

Place: Bangalore.

Duration: Jan 2011 to Jan2014

Environment: AIX 5.3 and Database 10g 64 bit

Team Size: Five

Project Description: UCO Bank had sponsored for five RRB’s where we installed and supported the BPD, UAT, Migration & Training for Finacle Version 7.0.18. We have installed 5 different databases, applications for 5 different RRB’s.

Roles & Responsibilities:

Successful Implementation of production database and its standby database (Installation of 10.2.0.1 & upgrade to 10.2.0.4 on AIX 5.3 platform).

Conducting DR Drill with 100% performance, Zero Error and Switchover/Switchback done within Time frame as per POA.

Participating in Month-end activities (Quarter End, Half-year End and Year End)

Report Server refreshing on everyday basis as per bank/customer requirement.

Monitoring of Production Databases are done in regular basis with ticket raised (CA Service Desk Ticketing Tool).

Maintaining Documentation for DR Drill (Switchover/Switchback)

Performed complete and incomplete recovery using RMAN.

Created new user accounts, profiles, roles and assigned them to different users on different test/production instances

Created and managed tablespaces monitored the datafiles space, resizing and adding new datafiles etc.

Providing Application support (in Banking Environment) to users in Finacle Application.

EDUCATIONAL QUALIFICATION:

Course

Univ./Board

College/School

Year of Passing

%age

BCA

Bangalore University

Sambhram Academy of Management Studies, Bangalore

2010

73.43%

12th

CBSE

Maharishi Vidhya Mandir, Almora (UA)

2006

53%

10th

CBSE

Beersheba Sr Sec School, Haldwani (UA)

2004

55%

STRENGTHS:

Ability to work under pressure with multitasking skills

Flexible towards working on weekends or at irregular hours

Advising the core administration in managing and planning business operations.

Able to understand new ideas and concept quickly.

CERTIFICATIONS:

Oracle 11g Database Administrator Certified Associate (OCA).

ITIL Foundation Certified in IT Service Management.

I confirm that the details and skills stated in the CV is true and correct based on my knowledge.

Date:

Place: Bangalore (ADITYA GUPTA)

Contact this candidate