Executive Assistant Customer Service

Mobile : +971-**-***-*-***

email: *********.******@*****.***

Dubai, UAE

Marija Racic

SUMMARY

* Profile: Female, 35, Married

* Nationality: Serbian

* Current location: Dubai, UAE

* Position: Executive Assistant

* Viza: Married Viza

Skilled and dedicated Executive Assistant with more than 15 years experience coordinating, planning and supporting daily operational and administrative functions. Confident, effective and persuasive communicator with strong interpersonal and supervisory skills, able to prioritize and complete mulitple tasks and follow through to achive project goals. Recognized as a motivator and mentor, experienced in the plaining and implementing of successful corporate strategies.

Areas of expertise:

- Proposal Development - Planning Corporate Events & Meetings

- Project Manager - Managing Calendars & Travel

- Performing Accounting Functions - Preparing Correspondence & Reports

- Handling HR Responsibilities - Training & Supervising Personnel

- Managing Files, Records & Documents - Developing policies & Procedures

WORK EXPERIENCE

Apr 2003 – Apr 2016

S.R. EURO Belgrade, Serbia

Executive Assistant to CEO

*Running of the office on a day-to-day basis, provide comprehensive administrative, logistical and techincal support to the CEO, implementing new systems/procedures to improve information management and streamline operations, and slashed the company`s expenses by 30%;

*Manage mulitple projects as assigned by the SEO related to diverse lines of business, community, and personal interests with inter-related acitivities and relationships;

*Coordinates calendar, travel, meeting, and schedule arrangements for the CEO, staff, business partners, and customers. Includes initiating contacts and securing appointments, equipment, and facilites as appropriate;

*Liasing with and answering enquirers from media, individuals and other organizations, often via telephone and email;

*Writing and edditing speeches, articles and annual reports;

*Organizing events including press conferences, exibitions, open days and press tours without any flaws;

*Every year trained and managed app 15 employees on company procedures, policies, and software applications, supervised and trained app 20 junior administrative staff; motivated staff to work as a team to achieve/exceed customer and management expectations, which led to an increase in work efficiency by 20%;

*Being involved in decision-making processes; etc.

Jan 2001 – May 2003

MINOAN Belgrade, Serbia

Executive Assistant to CEO

*Assist primarly the CEO with organizational, financial and personal administration on a daily basis.

*Organizing and maintaing diaries and managaing an extremly active calendar of appointments;

*Composing and preparing correspondence that is sometimes confidental;

*Arranging complex and detailed travel plans, itineraries, and agendas; compiling documents for travel related meeting and planned presentations, conferences for director who traveled 75% of the time;

*Prioritize and manage mulitple projects simultaneously and follow thorugh on issues in a timely manner;

*Organize and attending the logistics of board meeting and other key internal meetings;

*Updating websites;

*Liaising with clients, suppliers and other staff; etc.

Dec 1999 - Dec 2000

DHL Belgrade, Serbia

Customer Service

*Providing help and advice to customers using organization's services;

*Communicating courteously with customers by telephone and email;

*Analyzing and solving customers' problems, which may be complex or long-standing problems;

*Handling customer complaints or any major incidents;

*Keeping accurate correspondence with customers.

EDUCATION

Oct 1999 - Nov 2013 B.A. Degree in Political Science

Journalist – Communicologist (BSc/BA)

Faculty of Political Science

University Belgrade, Serbia

Aug 2014 – Oct 2015 Design & Multimedia

Web programming & development

IT Academy Belgrade, Serbia

COMPUTER SKILLS

* Windows & Office tools

Word, Outlook, PowerPoint, Internet

* Web programming & development

Adobe Programs

LANGUAGES

* English Fluent

* Russian Basic

* Spanish Basic

OTHER SKILLS AND ACTIVITIES

* Excellent organizational skills and experience of arranging/coordinating meetings,confereces and events on an internationally basis;

* Sound confidental approach to work, where discretion is maintained at all times;

* A highly collaborative approach with a strong sense of teamwork and a willingness to work with colleagues and other departments in support of organizations objectives;

* Highly-developed interpersonal and communication skills.

* Highly creative thinker, with strong research skills and the ability to interpret data to develop workable solutions;

* Ability to respond quickly, positively and with flexibility to changing and often pressurized situations;

* Takes initiative and works independently – does not require supervision;

* Manage specific ad hoc project as required;

* Professionalism in Apperance & Attitude.

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