Customer Service Medical

Mark Khaven A. Kho RN, COHN

*A Fausto Street, Manotoc Subdivision,

Brgy. Marulas, Valenzuela City, 1441, Philippines

Mobile Number: +63-977-***-****

Email Address: ***********@*****.***

***********@******.***

CAREER OBJECTIVE

To be able to work for a reputable and established company as Staff Nurse where I can significantly contribute to the realization of the organization’s goals and objectives through utilizing my leadership capabilities, expertise and demonstrate strong organizational & interpersonal communication skills, customer service and nursing care.

EDUCATIONAL BACKGROUND

Highest Educational Attainment: Bachelor’s Degree

Name of Institution: Our Lady of Fatima University – Valenzuela, October 2014

Field of Study: Bachelor of Science in Nursing

(University Graduate)

Secondary: Juliver Academy, School Year 2004 – 2008, 3rd Honorable Mention

Primary: Serrano Elementary School, 1998 – 2004, Outstanding Student Awardee

Externship/ Work Experience

APAC CUSTOMER SERVICE: (Customer Service Representative) January 2012- January 2013-Medical Account Anthem Blue Cross Offering large networks of some of the region;s best physicians, specialists and hospitals. Reminding members to have important preventive screenings. Providing programs and information to help manage chronic health conditions. Offering related services including dental coverage, life insurance and pharmacy benefits management.

AstraZeneca Pharmaceuticals: (Medical Sales Representative) 2013

often responsible for a set territory in which they may serve as either inside or outside salesrepresentatives, as well as independent representatives who serve a number of businesses andsell a variety of medical products.

MAERSK LINE: (Occupational Health Nurse) – Current

Summary: Responsible for the development and administration of efficient and professional operations of occupational health services in accordance with company policies, practices, procedures, and applicable regulations to achieve the desired goals and objectives. Assists with all aspects of health services staffing, competency, processes, customer service, and quality improvement. Essential Duties and Responsibilities Include, but are not limited to the following. Other duties may be assigned. Oversee and manage the administrative and operational activities of occupational health services

• Assure compliance with regulatory requirements related to clinical operations

• Responsible for securing and developing all records, equipment, and programs related to occupational health services

• Collaborate with outside resources for program development, such as healthcare providers, third-party administrators, legal advisors, medical director, regulatory agencies, etc.

Work with employers to develop innovative and business-compatible health and safety programs, in response to each organization's unique type of work, workforce, and work/community environments. They promote an interdisciplinary approach to health care and advocate for the employee's right to prevention-oriented, cost-effective health and safety programs.

Disease management

Environmental health

Emergency preparedness/disaster planning.

Employee treatment, follow-up and referrals.

Emergency care for job-related injuries and illnesses.

Gatekeeper for healthcare services.

Rehabilitation, return-to-work issues.

INTERNSHIP EXPERIENCES

Fatima University Medical Centre (Medical-Surgical) 2010-2011

With hands-on experiences on Drug and IVF preparation, administration, computation and drug discussions

Philippine Orthopaedic Centre (2010)

Organized Orthopaedic case presentations, demonstration of traction procedures, patient monitoring and care

Mapulang Lupa Valenzuela City Community Health Centre (October 2009 – January 2010)

Performed comprehensive health assessment, developed care plans, established realistic patient-care goals to community

Promoted and participated in District health care activities and events to raise awareness of services. Including discussion of sexually transmitted infection and organized feeding programs

Philippine Military Hospital (2013-2014)

Hands-on experience on Medical Emergency Cases

TRAININGS AND SEMINARS

Philippine National Red Cross (2014)

Basic Life Support (BLS)

Disaster Nursing

First Aid

Metropolitan Medical Center

Nursing Standard on Intravenous Practice ( IVT Licensed)

Genesis Allied Professional Corporation

Major Psychiatric Disorder and Psychiatric Mental Health

Occupational Health Nurses Association of the Philippines

Basic Occupational Safety & Health (BOSH)

-BOSH covers subjects such as safety movement, nature of safety work in industry, safety management, safety codes, standards & legislation set by government which companies must comply too, hazards analysis and safety inspections, equipment Integrity, electrical safety, fire protection and prevention, materials handling, use and storage, protective equipment, emergency & disaster preparedness and accident/Incident Investigation.

QUALIFICATIONS

Excellent in communication skills and proficient in the English verbal, listening, and written language.

Exhibit Professional and positive demeanour gained through extensive interaction with public exposure, leadership roles in college activities, domestic travel and externship experiences.

Skilled on complex medical terms and producers as well as conducting Nursing research

Unique combination of creativity and analytical skills gained through school experiences and various performing art participations, particularly having the passion in acting, music and theatre and experiences in commercial and school modelling

Computer proficient in MS Office, and internet research

Has an instinctive positive attitude including friendliness, enthusiastic, outgoing, energetic, flexible and driven to achieve goals and willingness to learn.

ACHIEVEMENTS AND AWARDS

Mr. Nursing and Mr. Beauche, Our Lady of Fatima University – Valenzuela 2013

Mr. Photogenic and other major awards

Quiz Bee (3rd Place) – Our Lady of Fatima University 2013

Nightingale Civic Action Group Student Affairs (Vice President) 2013-2014

Best Student Leader (Nursing Department) Our Lady of Fatima University – 2013-2014

Artist, GMA Network (2011-2012)

Time of my life (TV Series)

Artist, Indie Film directed by Antoinette H. Jadaone (2011)

6 Degrees Separation of Lilia Cuntapay (title; 2011 CinemaOne Originals Digital Film Festival)

PERSONAL DATA

Age: 23 years old

Date of Birth: February 9, 1992

Gender: Male

Height: 5'10"

Weight: 155 lbs.

Nationality: Filipino

Religion: Roman Catholic

CHARACTER REFERENCES

Amb. Jay-Ar Sta. ANA RN, MAN

Psychiatric Nursing Lecturer, Genesis Allied Professional Corm

Contact Number: 092********

Dr. Ernie Guevarra, MD

Pediatrician, Our Lady of Fatima University Medical Center

Contact Number: 091*-***-****

Ms. Ana Liza Yatar, CPA, CIA, CISA

Bank Examiner, Bangko Sentral ng Pilipinas

Contact Number: 099*-***-****

Contact this candidate