Customer Service Human Resources

AILEEN CAVAZOS PFISTER

**** ****** ***** **, ****** Christi, TX 78412

512-***-**** *********@*****.***

Experienced in office administration tasks and duties with over 15 years of progressive experience. Perform work in an accurate and organized manner. Experience in gathering information for reports, provide customer service to employees and customers, coordinated Human Resources events, recruiting events, on-boarding of new employees, process and make travel arrangements.

Event Coordinator

MS Office

Human Resources

New Employee Orientation

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Recruiting Coordinator

Concur Travel

Manage team webpage

Oracle Expenses

Bilingual/Spanish

PROFESSIONAL EXPERIENCE

National Instruments, Inc., Austin, TX. [July 2003 – Present] Senior Administrative Specialist, Systems Engineering, Oct 2014-Present I support a division of fifty engineers with daily orders for computers, supplies, equipment, travel and coordinating weekly and quarterly events.

Proficient in Microsoft Word, Powerpoint, Excel, Outlook, Oracle expenses.

Schedule offsite events, receive quotes, ensure deposits, final payments, process and coordinate menu selections.

Work independently with minimal supervision. Process expense reports and reimbursements for payment of goods and services.

Assist team members with travel arrangements using Concur and travel Visa requests.

Work with company vendors to order computers and lab equipment.

Interact with internal and external customers in a professional manner.

Work in group setting to manage large events.

Update department webpage; add announcements, team events, update weekly manager meeting webpage and update weekly team training website.

Human Resources Senior HR Recruiting Specialist, 2012 – Oct 2014 I performed functions related to recruiting with an emphasis on planning and scheduling HR events. Communicate with department managers, new employees, Human Resources staff, and other department administrative assistants. Lead and coordinate the New Employee Orientation. Coordinate presenters and managers. Update presentations with new data as needed. In charge of new employee orientation and onboarding process.

Process all new employee paperwork. Use E-Verify government website for new hire eligibility

Assist in processing of immigration documents for new hires and current employees that need recertification.

Enter and track new hire relocation in NEI Global Gateway online system

Receive new hire drug screen results

Track candidates in People Fluent online system.

Perform general interview

Recruiting Coordinator, Engineering Leadership Program, July 2003 - 2012 I performed administrative functions related to recruiting with an emphasis on planning and scheduling onsite interviews. Schedule all candidate interviews and maintain the recruiting filing system. Communicated with candidates, department managers, interviewers, Human Resources staff, and other internal and external customers.

Assist candidate with registration process, travel and onsite interview.

Track candidate applications in People Fluent online application system.

Assist recruiting manager to coordinate training sessions for new interviewers. Maintain list of approved interviewers.

Scheduled and coordinated annual onsite candidate interviews and travel for approximately 350 to 550 candidates.

Performed general staff interviews.

Texas Youth Commission, Hearings Technician I, Legal Division 2001 - 2003 My position required that I work in an accurate and organized manner. Maintained the confidentiality of Texas youth and agency records. I provided telephone coverage for the hearings division and staff attorneys. Provided clerical support for seven hearing examiners.

Maintained hearing files, type, edit, distribute and track all hearing reports conducted by hearing examiners.

Made travel arrangements, flight and car rental reservations as needed for office staff.

Assisted Spanish speaking customers.

Dell Computer Corporation, Staffing Coordinator Recruiting, I/T Human Resources, 2000-2001

Provided interview and on-boarding for candidates and new hires.

Coordinated standard and college interviews, assisted in coordinating campus and onsite recruiting events, processed travel, scheduled interviews and distributed resumes to interviewers.

I supported 8 recruiters, provided customer service via phone and email to internal and external customers. Texas Library Association, 1999-2000

Administrative Assistant

Provided a variety of technical and administrative duties by supporting all meetings and conferences related to the Texas Library Association.

Performed complex administrative support work by producing lists and labels from the office database. Processed office print order request, bulk mail request, incoming/outgoing correspondence and newsletters.

Registered exhibiting representatives for annual conference and managed on-site exhibitor registration desk at conventions.

Responsible for coding and logging checks and credit card transactions. Texas Department of Housing and Community Affairs, 1996-1999 Community Services Administrative Technician III

As an Assistant Contract and Program Specialist I assisted in the review and processing of contracts (Community Service Block Grants).

Maintained tracking log of posted contracts. Maintained contract files on each contractor.

Compiled and maintained current statistical data for reference lists. Texas Dept. of Licensing and Regulation, 1992-1996 Administrative Technician III (Division transferred to TX Dept of Housing Comm Affairs) Provided customer service to management, staff, consumer, industry representatives and other parties regarding Manufactured Housing license. Performed initial review, analysis and auditing of required fees for issuance of registration. Compiled research of computer records.

Provided training prior to customer certification. Explained department policy and requirements to registrants and applicants.

Communicated procedures, policies and pertinent information to customers. Maintained and updated registrant files. Performed a variety of technical and administrative duties. Assisted in the training of department staff and new employees.

Naval Investigative Service, US Navy [1989 – 1991] U.S. Navy Civilian, Support Services Clerk/Assistant, Mayport Florida, 02/1991 to 10/19991; Fort Amador, Rep of Panama, 12/1989 to 12/1990

Type and prepare investigative reports for agents. Create and maintain investigative report case files. Monitor pending files. Print a weekly status report of active and closed cases. Translate reports from English to Spanish (or from Spanish to English whenever necessary). Communicate procedures, policies and other pertinent information to consumers and military personnel. Process all incoming and outgoing classified correspondence. EDUCATION SKILLS

St. Edward’s University, Austin, TX Fluent in Spanish. Ability to speak, read & write B.A., Business Administration Proficient use of Microsoft Word, Excel, A.A. Degree, Panama Canal College, Rep of Panama PowerPoint, Outlook, Oracle expenses

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