Customer Service Data Entry
Resume:
Dear Sir/Madam:
I am responding to the position that you have available. During my professional career I have acquired a broad range of experience and honed diverse skills in human resources/advance clerical that I believe will be of interest to your organization.
My past experiences have allowed me to develop a number of different skills and abilities. I learned to multi-task, be detailed orientated and to be a team player. I have learned the importance of confidentiality and excellent customer service skills. I exercise the highest judgment and discretion in performance of duties. My previous positions have taught me to communicate effectively with customers, co-workers, supervisors and upper management.
I am an enthusiastic learner with excellent interpersonal communication skills. I hold the experience required to meet the objectives of any challenge. I am highly resourceful and trainable with readily transferable skills. My resume will show that my experience would fit perfectly with this position. I am my best when working with people and excel in stressful situations.
I would be interested in discussing with you how my skills, work experiences and abilities can make a difference in your organization. If you have any questions I can be reached at the telephone number listed below.
Sincerely,
Allison A. Amend
557 Senate Court, Apt. B
Jefferson City, MO 65109
Allison A Amend
557 Senate Court, Apt. B
Jefferson City, MO 65109
Objective: To obtain a challenging position that will enable me to use my strong organizational skills with a commitment to customer service. To work as a team and complete high quality, productive work that creates a goal reaching environment.
Qualifications Summary: Microsoft Windows and Office Suite, Microsoft Word, Excel, Access, Raiser’s Edge (fundraising software), Outlook and internet. Excellent communication and data entry skills, and a solid Administrative assistant background, working with public and industry, office paper-work, correspondence, data maintenance, customer service via telephone and in person.
Work Experience: January 2016 - present
CenturyLink
319 Madison Street, Jefferson City, MO 65101
Sales & Customer Care Representative
Duties: fielding inbound calls from potential and existing customers and selling our products and services. Front line voice to the customer. Process payments. Answer questions regarding broadband, telephone, television, data and managed services.
May 2009 – January 2016
State of Missouri, Department of Social Services, Division of Youth Services
3418 Knipp Drive, Suite A1, Jefferson City, MO 65109
Personnel Clerk
Duties: Enter ESMT’s for new employees, salary advances, regular appointments and any other actions needed for over 700 employees. Determine eligibility for applicants applying for positions within the Division of Youth Services. Keep manual reports to make sure that all employees get their salary advances, reclass’ and regular appointments when they are due. Pull certificates from MAIRS. Proof and send discipline, FMLA and outside employment letters. Complete employers’ paperwork for The Standard insurance company on employees applying for Long Term Disability. Enter background checks in to database. Answer calls/questions regarding hiring, eligibility and the merit system.
February 2005 –April 2009
State of Missouri, Department of Public Safety
Harry S. Truman Building, Room 870, Jefferson City, MO 65101
Senior Office Support Assistant (Keyboarding)
Duties: Enter in, proof, mail and update all grants within the Department of Public Safety. Use SAM II HR for completing and distributing the director’s office and capitol police leave balance reports. Sort and distribute employee pay checks. Enter, proof and mail the Domestic Violence Tax Credit forms within a set timeframe. Order all office supplies. Keep car maintenance records and schedules. Divide the monthly telephone bills between the different division within the Department of Public Safety. Deposit daily all checks received by the department. Update the fiscal notes spreadsheet using Excel and distribute to the appropriate persons every Friday. Copy, post and update the internet listing all job postings within the department as well as post all the merit positions within the State of Missouri.
August 2004 – January 2005
Missouri Farm Bureau
P.O. Box 658, Jefferson City, MO 65102
Claims Specialist I
Duties: Transcription of various dictation by field personnel as well as home supervisory staff.
April 2004 – August 2004
Vitae Caring Foundation
1831 Southridge Drive, Jefferson City, MO 65101
Events Assistant/Data Entry Specialist
Duties: Worked hand in hand with the Event Coordinator to plan and successfully complete events. Worked with compiling database of donors for each event in new fundraising software, Raiser’s Edge, updating records, adding event information, sending invitations from merged files, keeping up records for each event. Called on past and potential donors to solicit prizes and sponsorship for 3 golf tournaments held statewide. Built and mastered the event database for each tournament, entering and updating as needed each player, sponsor and prize donor. Scheduled meetings, travel and appointments for Coordinator, and attended planning meetings. Assisted in bulk mailings and flyer distribution.
August 1994 – March 2004
Scholastic, Inc.
2931 East McCarty, Jefferson City, MO 65101
Customer Service Representative II
Duties: Handled client’s needs by answering their calls through an “800” number. Tracked proof of deliveries of product through internet researched and responded to correspondence about pricing. Addressing the customer’s needs and concerns while assisting their selection of printed materials to best meet their particular needs. Corrected billing errors using Scholastics specialist software.
November 1988 - August 1994
Department of Social Services/Division of Child Support Enforcement
P.O. Box 7501, Jefferson City, MO 65102
Clerk Typist II
Duties: Worked with customer service staff to assist client’s needs. Compiled daily and weekly reports, handled correspondence to public, completed monthly reports, mailed applications and necessary information and acknowledgment letters to every call received. General office duties.
References: Michelle Jacobsen, 2412 Lola, Jefferson City, MO 65109
(previous supervisor/friend over 7 years)
Regina Weber, 293 Brookstone Drive, Holts Summit, MO 65043
(previous supervisor/friend of over 5 years)
Mary Beckwith, 646 Oak Creek Court, Jefferson City, MO 65101
(previous supervisor/friend over 10 years)
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