Mohammad Sheikha

*** -** **. *** *********** B.C V3M 6B3

Experience

Over 8 years of experience working with large organizations, government Institutions and ministries. Developed strong management capabilities to lead a team to achieve the company's desired goals in a highly professional and competent manner.

A blend of operations, high skills of project management knowledge and qualification combined with global data center, IT Infrastructure Solution and architecture. Ensured correct resources, agreements and expertise are in place to provide the correct level of management that meets business objectives and commitments.

Core Competencies

Project Management plan, process and coordination

Budgetary/ Financial awareness

Mange multi staff, projects and project quality

Resources and change request management

Communication management

Milestone tracking and risk management

HW / SW Implementation deployment

Positive attitude and confident

Project planning and reporting

Managing stakeholder’s

Employment History

Sr. Tier 3 Technical support Specialist

BFG Enterprise Services / Markham, Ontario Feb 2015 to Present

(National enterprise services commence in IT / Electrical and energy - Providing 3rd party outsource consulting and services for all national President’s Choice Financial offices and retail stores, Shoppers Drug Mart and Loblaw’s).

Responsible for advising and providing consultation, installation, training and technical assistance.

Ensuring Projects and Programs are executed using agreed standards & processes.

Provided project support for all off site activities.

Generating Work Packages and Work Instructions.

Resolved any problems and issues that is unexpected (HW/ SW).

Windows Server 2003, 2008, 2008-R2, 2012 and Exchange Server 2003, 2007, 2010

Status report to clients and manage their expectations.

Perform and report on Incident case.

Team member of SAP project, Pin pad encryption project, POS SCCM win7 project, Garden Center lanes project, POG tablets.

Good knowledge of ITIL process and ITSM.

Assisted business users in the development of systems requirements and functional specifications.

Consulting and provide high level end to end services

Very good SNAP server and backup storage solution IBM DS3x00 series.

Very good IBM 3550 M2/M3/M4 Servers and Dell PowerEdge M1000e

Very good Active Directory infrastructure (Domain, users, POS lanes, workstation, logon scripts and etc.)

Very good ( Hyper-V, VMWare, Citrix XenApp) virtualized servers

Application and Hardware support End to End on-call support.

Sr. Technical support

M. H. Alshaya Co. W.L.L. / Kuwait Feb 2011 to Mar 2014

(Retail and Franchise Company - Accountable for managing and delivery critical projects, providing operational and managerial support for all the projects conducted).

Preparation of the project schedule, RFI/ RFQ and other formal project documents.

Manage projects, and drive the project team from start through to completion.

Define project scope, objectives, and milestones, deliverable and conduct assessment.

Gathering project detailed requirements, analysis, and evaluation of existing data center.

Responsible for translate requirements to specifications, and preparation of proposals for retrofit projects identified and reporting to the directors.

Ensure business requirements are suitably defined, understood.

Pro-actively manage project risks and issues and minimize their impact on the project.

Responsible for costing, estimating and planning projects.

Working closely with consultants and users to ensure the project meets business needs.

Maintaining and completing Project Key Performance Indicators.

Writing detailed and summarized project progress reports.

Identifying, costing and processing any contract variations.

Tracking activities against the project plans.

Updating project plans to include agreed changes.

Producing accurate financial reports.

Monitoring actual expenditure figures against project budgets.

Organizing and facilitating Project Steering / Operating Committees meetings.

Virtualization - VMware / Hyper-V and backup

Provision and maintain Windows-based R2/12 and Linux-based centos 6.5 virtual machines, including OS installation, system configuration and hardening.

Install IOS (SUN Solaris OS 11) M5000, T series, hardware parts, Patches and Packages

Created F-Strap file Systems, User, Group, Permission, and Format, Mount file, as RFC

Designed and implemented schedule of daily, weekly VEEAM backups (RMAN/ Cold) and Restore

Virtualization data center technologies such as Hyper-v, Oracle OVM, and VMware

Proficiency converting physical server and migration to virtualizations P2V, V2V.

Built and maintain Hyper-V and VMware ESX hosts clusters, deploy failover clusters and performing cross-hypervisor migrations environments, assigned SAN storage as online and offline and share the storage volume, NIC team

Managed Systems Requirement Definition, culminating in (RFI), (RFP) document

Managed and maintain HP Blade System c7000,Dell PowerEdge M1000e chassis

Built comprehensive documentation of the currently set up virtualization environment of the company, identifying all virtualization hosts, guest VMs running on them, VM system and application.

Implemented both change management and asset management process virtualization environment

Implemented monitor and report virtualization infrastructure using SolarWinds Virtualization Manager

Experience with VMware vSphere, ESXi, and vCenter, and KVM virtualization

Managed Citrix 6.5 xen app (enterprise server), add/remove publish APP, printer, monitor session, console, add/remove security configurations.

Managed and deploy Active Directory infrastructure (Domain, users, computers objects and etc.)

Data Center Design and Site Preparation

Solid design and constructed data center by implementing project management plan and process to apply and operational.

• Space management

1.Layout and project plan design

2.Managed Data Center Facility area and service clearance

3.Raised Floor( tails)

4.Cabling (TIA standards)

• Power Design

1.N+1 UPS system ( Large Facility), PPC system

2.Power Distribution unit “Rack, Row, Rooms”

3.N+1 Power Backup Generators, ATS/ STS Switch Gear

• HVAC Mechanical design

1.Data cooling unit CRAC/ HVAC (DX system, water chiller)

2.Cold/ Hot Aisle Containment Design

• Machine layout and installation planning of foot print

1.Storage, Servers, Cabling, racks, trays

2.Motion sensors of light and emergency signs

• Access control, surveillance and Building Management Systems

1.Emergency Response 24x7

2.Security, Access card control, finger print and IP camera vision day/ night

3.Environmental monitoring and control unit (Temp, Water leaked, Humidity, GSM

4.Safety Facility Infrastructure and Construction Managements

5.Firefighting management system FM-200

• Backup site, suitable Safe

Communication Engineer- Assistant Project Manager

The Sultan Telecom / Kuwait Feb 2008 to Mar 2011

(Retail and Franchise Company - Responsible for estimating the work to be done, identify dependencies, critical path activities, and the resources needed for each project; also in charge of leading various IT enabled initiatives in a fast paced team and a changing organization).

Manage projects, and drive project team from start through to completion.

Define project scope, objectives, milestones and deliverables.

Ensure business requirements are suitably defined, understood and signed off.

Pro-actively manage project risks and issues and minimize their impact on the project.

Regularly communicate project expectations to team members and stakeholders and use their feedback to optimize progress.

Negotiate use of resources in a matrix management environment.

Coordinate and manage project reporting, project reviews and project steering meetings.

Responsible for safety of all team members

Abilities and Skills

Proficiency MS Office, MS Project and MS Visio

Successful track record of multi-site management experience plus controlling activities

Strong organizational skills, time management, resource and risk management

Strong business acumen, executive presence and ability to interact with CxO level

Excellent motivate, creating effective team environment

Ability to lead and manage complex, fast-paced, and dynamic environment.

Very good communication with high level of empathy and patience, interpersonal skills, and ability negotiating rates with local and international companies.

A proven track record of delivering success through teamwork, leadership and multi-support functions

Strong skills to focus on needs, manage risks, and creatively leverage resources expeditiously, and take advantage of potential opportunities, bring value to the business and positively impact the organization's bottom line.

Qualifications

B.Sc. Software Engineering, Philadelphia university, 2008

PMP V5 Member ship ID 4255210 / Exam in progress

ITIL V3 Training certificate

TOGAF V9.1 – Certificate ID: 74353

Microsoft version 03 MCSE/ MCSA/ MCP ID: 5956737

CCNA Cisco® Certified Network Associated - ID: CSCO11323543

CWNA Certified Wireless Network Administrator - ID: CWNP444688

First Aid level C CPR and AED / WHMIS

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