Manager Customer Care
Resume:
Elana van Tonder
Self driven. Gives ***%. Entrepreneur.
Somerset West, Western Cape. Cell phone 083*******
*******@****.**.**
M J P van Tonder 630-***-**** 085
Building up businesses from nothing to successful. Increase turnover. Team Player. Work with staff to set an example. Not scared to get hands dirty. Management is my forte. And love to work in open air.
WORK EXPERIENCE
Owner/Management
iL Tramonto – Somerset West, Western Cape – October 2014 to April 2016
Business closed due to lease not renewed. Checkers going to have their own coffee shop and revamp their shop.
Salary: R25 000
Responsibilities
Daily running of whole business
Creditors & Debtors
Bookkeeping
H R Related issues
Stock Take
Stock orders
F O H/B O H Work with staff
Keep hygiene up to date
Staff rosters
Staff shifts
Staff cleaning duties
Customer care
Oversee all
Owner/Management
Dulce Café - Somerset West, Western Cape – September 2005 to August 2014
Site sold to Mug & Bean
Salary: R35 000
Responsibilities
Open & Close
Stock order
Stock take
HR of personnel
Customer care
Food cost. Food Quality
B O H & F O H
Working with staff in Bar and Kitchen
Debtors & Creditors. Plan functions.
Rule with an iron fist. Everything must be 100%.
Bookkeeping till trail balance
Keep hygiene up to date
Staff rosters
Staff shifts
Staff cleaning duties
Oversee all
Accomplishments
Start the franchise from nothing and build it up as the Best branch in South Africa. Branch was used as the training branch.
Skills used
Train the best staff, from nothing to the best, People skills, Know how to teach them and feel at home.
Owner/Manager
Benoni Liquor Store – Benoni Gauteng – February 2003 to February 2005
Business sold with a 100% profit
Salary: R15 000
Responsibilities
Debtors and Creditors
Purchases and Sales
Daily running of business
Liaison between customers and suppliers
Work out costing’s on products
Bookkeeping till trail balance
Customer Care
Accomplishments
Building a 100k per month business to a 500k per month
Management
Abantu Meat Wholesalers – Olifantsfontein, Gauteng – October 1995 to January 2003
Business closed down
Salary: R15 000
Responsibilities
Bookkeeping till trail balance
Debtors and Creditors
Invoices/Sales
HR related issues
Payroll
P A to Director
Cost Accountant
Renown Fresh Meat – City Deep, Gauteng – August 1990 to September 1995
Business closed down
Salary: R10 000
Responsibilities
Costing’s
Sales
Weekly turnover
Fixed selling prices
Customer care
Pick & Pay, Woolworths, Spar, Shoprite, Mines. Daily/Weekly visits to main Customers.
Stock takes, Year ends
Stock control
Credit control
Liaison between Customers and Directors
P A to Financial Manager
Assistant to Financial Manager
Santambank – Brakpan, Gauteng – December 1981 to July 1990
Santambank was taken over by Trust Bank. Now Absa Bank
Salary: R4 400
Responsibilities
Start as switchboard operator
Head teller
Creditors & Debtors
Bookkeeping till trial balance
Credit controller
Short term insurance consultant
Mortages. Evaluation of houses
Customer Care
Training of staff
EDUCATION
Banking diploma in Banking
Johannesburg, Gauteng
1985 to 1987
Hoerskool Hoogland
SKILLS
Excel, Microsoft Office, Pastel, Pilot, Gaap (10+ years)
AWARDS
Best Dulce Café in South Africa
October 2011
Best Dulce Café in Western Cape
October 2009
Best Dulce Café in South Africa
October 2008
Best Dulce Café in Western Cape
October 2007
Best New Franchise of Dulce Café in South Africa
October 2006
Won the FASA Award from FNB for the best franchise of all the franchises in South Africa
November 2007
Santambank was taken over by Trust Bank, now Absa Bank.
Renown Fresh Meat closed down
Abantu Meat Wholesalers closed down
Benoni Liquor store was sold.
Dulce Café was sold to Mug & Bean
iL Tramonto closed down – Lease agreement was not renewed as Checkers want to go bigger.
Contact this candidate