IT Support Specialist

Leonid Lacdan

*** ********** *** **

Calgary, AB,T2Y 3T6

Mobile: 587-***-****

E-mail: ********@*****.***

SUMMARY OF QUALIFICATIONS

Knows how to use the following applications:

-SAP

-Active Directory

-Citrix

-AS400

-Microsoft Office

-MS Outlook

-MSLync

-Mozilla Firefox and Thunderbird

-Lotus Note

-Networking

-Windows 7,8 and 10 Operating System

-Linux

-Remote Access Tool

-Team Viewer

-SAP

-Sharepoint

Knows how to Setup and Troubleshoot following:

-Desktop/Laptop

-Email,

-Mobile Devices

-VOIP phone

-Network Connection

-Printers

-Imaging

-User/Domain login

Knows how to use Ticketing System such as:

-SM9

-ITSM

-Remedy

-intuitive ERP

-Tracksys

EDUCATION

Bachelor’s Degree in Computer Science

UPHR DALTA System, Las Pinas City, Philippines (2000 - 2004)

PROFESSIONAL EXPERIENCE

IT Support Specialist, Agrium Inc under Metafore

13131 Lake Fraser Drive SE, Calgary AB

T2J 7E82 (April 2014 - Present)

- Support all users via Phone, Email and Self-Serve Ticket using Tracksys

- Maintain User’s account using Active Directory and MS Exchange

- Setup user’s WiFi account

- Troubleshoot Microsoft Outlook, Mobile Devices, Desktop/Laptops, Phone, Webmail, Citrix, Network Printers, VPN and other internal Applications.

- Remote to the user’s computer using Logmein.

- Maintain user’s network drives and share folder.

- Process Hardware and Software request for each users using MarkIT Place.

AS400 Helpdesk, Wolseley Inc.

3604 8th Street SE, Calgary AB

T2G 3A7 (April 2013 – April 2014)

- Support all AS400 users via Phone, Email and Self-Serve Ticket using HP SM9

- Monitor POS Printer and Print Server in AS400.

- Maintain User’s account in AS400 and Print Server.

- Setup and Deploy POS Printer in every branch.

- Troubleshoot Network Printers, Print Server and AS400 Application.

- Assist all managers in uploading and downloading reports in AS400.

- Cover Desktop Support job when needed.

Product Support Specialist, Interalia Inc

6815 8th Street NE, Suite N275, Calgary AB

T2E 7H7 (February 2012 – December 2012)

- Support all Interalia Customers via Phone, Email and Self-Serve Ticket using Intuitive ERP.

- Training all New Users in using Interalia Products.

- Remote to all users using Logmein.

- Use VM Wares with all types of Operating System as a test case environment.

- Conduct a Product Verification to each device before deployment.

- Participate in some Projects that involves with clients of the company.

- Setup the call structure on each client’s Auto Attendant.

IT Support Analyst, IBM Canada

11th Avenue SW, Calgary AB

(September 2011 – Feb2012)

- Support all AHS Users via Phone, Email and Self-Serve Ticket using ITSM.

- Maintain User’s account using Active Directory and MS Exchange.

- Troubleshoot AHS Account, Microsoft Outlook, Mobile Devices, Desktop/Laptops, Phone, Webmail, Network Printers, VPN and other internal Applications.

- Remote to the user’s computer using Logmein.

- Maintain user’s network drives and share folder.

REFERENCE/S AVAILABLE UPON REQUEST

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