PERSONAL OBJECTIVE

To obtain a challenging role as Cabin Crew where I can utilize my well rounded hospitality, friendly and cheerful attributes to provide a memorable customer services. I have good communication skills and excellent at handling customer queries.

PERSONAL PROFILE

Date of Birth : 09/02/1992

Place of Birth : Sudan / Khartoum

Nationality : Belarus

Marital Status : Single

EDUCATION

Bachelor degree in Computer Information System certified by Canadian Sudanese College /

Graduated: September 2014

High School Sudan Certificate certified by Faisl Private Girls/

Graduated: March 2009.

QUALIFICATION

October 2009 – December 2009.

Certificate in Basic Cabin Crew at Training Center Sudan Airways.

October 2009 – October 2009

Certificate in First Aid at Training Center Sudan Airways from.

September 2010

20 hour cabin crew training program in Fokker 50 at Mid Airlines.

Duties:

-Responsible for the safety and comfort of passengers, doing routine safety checks before takeoff.

-Welcoming passengers and helping them find their seats.

-Helping passengers load and unload luggage from the overhead lockers.

-Making sure that the airplane is clean and tidy before passengers come on board.

-Prior to take off making sure all passengers have their seat belts on, demonstrating the safety procedures to follow in an emergency, promoting the sale of duty-free products, serving meals and drinks to the passengers throughout the flight, dealing with difficult passengers & situations politely but firmly.

July 2011

20 hour cabin crew training in Boeing 737-400 / 737-500 at Marsland Airlines.

Duties:

-Responsible for the safety and comfort of passengers, doing routine safety checks before takeoff

-Welcoming passengers and helping them find their seats,

-Helping passengers load and unload luggage from the overhead lockers.

-Making sure that the airplane is clean and tidy before passengers come on board.

-Prior to take off making sure all passengers have their seat belts on, demonstrating the safety procedures to follow in an emergency, promoting the sale of duty-free products, serving meals and drinks to the passengers throughout the flight, dealing with difficult passengers & situations politely but firmly.

EXPERIENCE

Front Desk Agent April 2013 - November 2014

Al Salam Rotana Khartoum, in Sudan/Khartoum.

Duties:

-Attend to all guest queries.

-Perform guest check in according to hotel policy.

-Provide complete guidance to the guest and advice on various concerns to ensure their utmost satisfaction and convenience during their stay.

Executive Butler July 2015 - Currently

Burj Al Arab, in UAE/Dubai

Duties:

-Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences, and anticipate guest needs and proactively action all their requests and requirements

-Ensure the privacy and security of guests

-Carry out guest registration, cashiering and other administrative tasks

-Inspect and set up arrival and occupied suites as per the guest preferences

-Maintain full control over the Private Bar inventory including replenishment and control on par stock

-Ensure that the Butler Pantry and Reception Desk are correctly stocked and operationally prepared at all times

-Maintain a full and comprehensive knowledge of the products and services available in the hotel.

PERSONAL SKILLS

Language:

Arabic: Mother Tongue

English: Fluent

Russian: Fluent

Soft skills:

-Team oriented worker

-Co-operative

-Fast learner

-Can handle work pressure

-Remarkable patience and motivational skills

-Ability to communicate with diverse groups of people

Computer skills:

-Microsoft Word

-Microsoft Excel

-Outlook Express

-Opera

REFERENCES

-Available upon request.

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