Business Analyst

Priyanka Jain

** ******** ***, **** #****, Mississauga, ON, L4Z0A3, Canada Phone: 647-***-**** E-mail: ********.******@*****.***

Objective

To leverage my 8+ years (North America and global) of client facing experience, business knowledge, technical skills and strong presentation skills in a challenging and responsible job position in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

Summary

An organized and detail oriented software professional, able to strategize and prioritize effectively to accomplish multiple tasks in an information systems environment with consistent record of successful implementations and deliveries based on the sound knowledge of software development and testing life cycles. Flexible and analytical with a keen eye for details and delegate tasks effectively to ensure project completion within a team environment. Known to motivate team members to perform at their best in providing excellent service. Able to adapt to changing and dynamic business needs and priorities with a positive attitude and strong work ethics.

Have previously worked with Walmart, Bentonville, USA as a Business Analyst

Work Experience

Feb, 2012 – June, 2014

Worked and volunteered with a group called ‘Blossomstohelp’ to support a school for blind and visually impaired, Vikalangua Kalyana Vedika and an orphanage for children, Aadarna

Acted as sighted guide to visually impaired, helped them in taking part in recreational activities such as gardening, playing chess, cleaning and painting

Organized events in various organizations to market and sell the products as scented candles and incense sticks made by visually impaired

Created awareness and raised funds for the group by using my strong communication and presentation skills, enabled the group to purchase paper plates making machine and candle making machines for blind school

Organized outdoor activities and collected toys, clothing and medicines for the children

Managed and updated the group website, communicated all the group visits through emails to the members, and wrote all the articles related to the group activities

May, 2010 – Feb, 2012 – HSBC Global Technologies Limited.

Business Analyst

Led requirement elicitation, gathering, documenting and controlling of business and functional requirements for an e-procurement platform, BuySmart, an adaptation of Ariba’s spend management solution

Led the identification of procurement requirements to meet the procurement targets and business needs

Resolved issues, and ensured project and environments address requirements, conform to specifications and met quality and time objectives

Ensured deliverables achieve user requirements

Delivered presentations to clients and stakeholders at major IT events

Led weekly project status meetings with project managers, test managers and other analysts

Managed change requests, created change requests documents, created new test scenarios and reviewed all the test cases created on change requests

June, 2006 – May, 2010 – Infosys Technologies Limited.

Business Analyst

Worked as a Business Analyst and Test Analyst for projects based on e-commerce applications and in HR domain

Project Level Activities:

Worked closely with client business partners and stakeholders for requirement gathering and elicitation through workshops, brainstorming sessions and interviews

Worked with stakeholders to identify and escalate business issues, risks, limitations and dependencies

Worked on “Existing Process Analysis” of the Legacy systems and compared them with proposed application, prepared As Is Document and documented existing business process flows

Developed Business Requirement Document and Functional Design Documents

Assumed overall responsibility for maintaining appropriate documentation

Created detailed work plan and ensured that execution happens as per the plan

Participated in development of organizations testing methodologies and established testing processes, matrices and templates

Prepared and delivered executive reports, notes and presentations for steering committee and stakeholders

Fostered relationships with internal and external stakeholders involved in the project through status reports, presentations and effective onsite-offshore communication

Monitored progress, created status reports and provided regular updates to Business, IT and Program Management

Managed risks and issues, identified corrective actions and followed up through successful resolution

Evaluated performance of testers and coached team members to develop working level and leadership skills

Led recurring status meetings, gathered progress information and addressed challenges, distributed status reports to team and senior management

Led and managed a team of software testers through successful completion of System Integration testing, regression testing and User Acceptance testing

Created test plans and test cases based off requirements and specifications and executed test cases

Carried out independent quantitative analysis and troubleshoot problems effectively

Experienced in executing fast paced projects with the ability to juggle multiple projects and issues simultaneously

Service oriented with the ability to manage customer expectations and needs

Developed, maintained and published monthly and quarterly scorecards

Demonstrated understanding of workflow techniques

Demonstrated business writing and presentation skills

Organization Level Activities:

Worked extensively on the preparation of mandatory trainings for effective communication and leadership skills, and recorded trainings for online training modules

Conducted quiz to enhance the knowledge on retail domain at the organization level across multiple locations, one question everyday with multiple choice and declared weekly and monthly winners

Managed online portal with an effort to make the organization a better work place, employees logged in their observations/issues on the portal under different categories, prioritized the issues and worked with each associated stakeholder to resolve the observation/issue

Conducted various skip level and brown bag meeting to ensure effective medium of communication between tea members and senior management

Managed and organized project level outings to foster team spirit and trust between the team members

Skill and Core competencies:

Good experience of working with Ariba procurement workspace, contract and supplier workspace

Good understanding and experience of working with e-commerce applications, order management, promotions and payment systems

Good understanding of process analysis and quality initiatives and improvement activities

Excellent communication and influencing abilities with the capacity to build trusting relationships

Proficiency with software testing methodologies and lifecycle and well versed with Quality Center

Proficiency in MS Office

Sound knowledge of business process analysis and methodologies, business case definition and analysis

Experience in translating business requirements into process and workflow steps

Strong critical thinking and analytical capabilities

Experience with Entity Relationship and UML diagrams

Education:

Full Time 2 years Post- Graduation in Masters of Business Administration(MBA) with a CGPA of 8.5

Full Time 4 years Bachelors of Technology (BTech) in Electronics & Communication with a CGPA of 8

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