Data Entry Customer Service

Dolores Cobb

Lafayette, La.

********@*****.*** 337-***-****

Ability Summary:

I have over 22 years, of collections and billing experience with medical and non- medical accounts. During this time, I have worked A/R and A/P, handled deposits, posted payments, did skip tracing when needed to locate people. I did data entry of accounts. I was responsible for handling all attorney request for medical records and itemized statements including confidential information. WORK EPERIENCE:

Optimum Revenue Solutions- Abbeville, La – 09/2014 to 08/2015, 337-***-**** Collection Manager

Data entry of new accounts, transferred accounts from Med Receivables to collections. Contact responsible party to discuss the balances and possible payment arrangements. Took credit card information over phone and in person, handled deposits daily, posted payments to the accounts. Customer service calls were made daily on accounts.

Louisiana Physicians Corporation- Lafayette, La-07/2005 to 05/2014, 337-593- 5420

I worked large and small balanced accounts. Researched accounts to make sure all charges were filed with insurance. Refiled claims, filed appeals. Skip traced to locate patients. Handled all attorney request for itemized bills and medical records. Deposits and scanning new account information. Contacted responsible parties for balance set up payment arrangements, and if need be turned accounts over to collection agency.

Cardiovascular Institute of the South-Lafayette, La, 08/2001 to 06/2004, 337-***-****

Collections Representative

Attempted to collect balances either by payment in full or payment arrangements. Did deposits and posted payments to account balances. I handled attorney request. I was also responsible for collecting medical records and sending to insurance processor at home office.

Lafayette Bureau Credit Control-Lafayette, La- 05/1992 to 07/2001, 337-***-****

Collector

Contact person with outstanding balances. Interview person to set up financial statements. Prepared accounts for legal department to file law suits. References:

Shawn Albert H. 337-***-****

119 Avondale Dr. C. 337-***-****

Lafayette, La. 70506

Kala Duhon W. 337-***-****

7720 Hwy 167 C. 337-***-****

Abbeville, La 70510

Geri Bernard W. 337-***-****

216 Duhon Rd apt L H. 337-***-****

Lafayette, La 70506

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