Data Customer Service

JOY XIANG HE

*** **** ******** *****, ******, ON. K2J 0M9

Home: 613-***-**** Cell: 613-***-****

Email: *********@*******.***

Profile

Ten years solid experience in banking, finance, Mortgage, Mathematics, Statistics and investment industry

Solid experience doing quantitative and qualitative analysis, financial analysis developing recommendations or reports based on this analysis

Solid experience gathering data from many sources, creating weekly, monthly, and yearly reports, drawing conclusions and making recommendations

Solid experience using of computer based tools including SAS,SAP, spreadsheet, MS Excel, MSWord, data visualizations, etc

In depth knowledge in developing and maintaining review procedures and reporting templates

In depth knowledge in developing tools to assist team members in carrying out their reviews

In depth knowledge of financial statements and business activities of financial institutions

In depth knowledge of statistical methods and time series analyses.

Solid experience and skills of advanced financial instrument valuation software and market information

Identify opportunities for process improvements and operational efficiencies through the analysis of data

Ability to stay highly organized and efficient in a fast-paced, rigorous work environment

Ability to work in an open team environment, with a willingness to share ideas, knowledge and feedback

Ability to generate and implement creative solutions and new ways to advance the bank’s knowledge

Ability to problem solve and think critically in dynamic environments

Ability to handle multiple deadlines and pressures

Organizational, motivation, time management, attention to detail, desire to learn

Excellent communication skills

Data Analyst

National Collection Center, Bank of Nova Scotia, Ottawa 2006 Jan– Present

Develop statistical data resources to assist mortgage, loans, bank credit cards;

Research methodology and make appropriate recommendations for reducing in bank accounts delinquency;

Analyze and prevent dollar loss to the bank by monitoring the various reports for potential fraud activity;

Conduct statistical and strategic analysis which includes preparing monthly, quarterly, annual, and on-request reports;

Develop and manage databases, data system integrity and security, electronic spreadsheets, desktop publishing, word processing and statistical applications. Manipulate, analyze and present data;

Respond to complex internal and external statistical requests;

Ensure ongoing portfolio stability and prosperity as well as a proven ability to interpret data;

Ensure the effective delivery of within quality, time and budgetary targets;

Extract and compile qualitative and quantitative data to evaluate customer service effectiveness and efficiency to support process improvements

Use SAS,SAP, data visualizations in extracting data from information systems;

Interpret data and performance metrics and transform the data into information for decision making purposes;

Make recommendations on the quality of the statistical, analytics program;

Use predictive dialing equipment to maximize customer contact ratio in recovering delinquent high risk credit cards;

Recommend appropriate changes to policy and procedures for efficiency;

Volunteer

Centre Town Community Health Centre, Ottawa 2005 July -2005 Dec

Helped newcomers and seniors who can only speak Mandarin or Cantonese as an interpreter in the community center;

Provided social services to individuals and families in Ottawa;

Qualifications and Others

B.A in Mathematics, University of Ottawa (2001 Sep-2004 Jun)

Fluent in English, Mandarin and Cantonese

Data Scientist-SAS and Excel Certification from Simplilearn

Canadian citizenship

References available upon request

Contact this candidate