Customer Service Office
Resume:
Susan Z. Makwinski
***************@*******.*** 951-***-****
Summary
As a dedicated and knowledgeable professional with experience in administration and customer service, I seek to bring my abilities to add value to your company. I am a self-motivated individual with skills that balance client service, communications, and clerical processes to deliver productive and efficient results.
Core Competencies
Providing exceptional customer service, determining and addressing individual needs.
Performing phone reception, answering client questions and concerns knowledgeably.
Processing client accounts and resolving billing issues accurately and efficiently.
Preparing and maintaining necessary documentation, paperwork, and official forms.
Assisting with human resources responsibilities, ensuring compliance with regulations.
Overseeing project and meeting calendars, and assisting executives with requirements.
Directing and training new administrative staff members according to company policies.
Professional Experience
AMANTE AND ASSOCIATES INSURANCE SOLUTIONS INC Temecula, CA
Customer Service / Administration, 2014 – 2016
Perform reception duties, answering phone calls and addressing client needs.
Prepare medical, dental, vision, and life insurance applications accurately and thoroughly.
Collaborate with Broker on applications with insurance applications effectively.
Provide client assistance with health care additions and terminations according to policy.
Address questions on health care knowledgeably, answering questions and concerns.
Resolve any arising billing issues with client invoices, communicating with clients and partners.
Generate medical insurance quotes for new employees, following policies and procedures.
Oversee Pitney Bowes postage meter responsibilities and order office supplies as needed.
MEDICAL PRACTICE MANAGEMENT RESOURCES Temecula, CA
Administrative Assistant, 2010 – 2013
Facilitated human resources requirements for a staff of 60 employees efficiently.
Managed processing of 401(k) plans, 8955, 5500, FSA, and state disability forms.
Oversaw medical, dental, vision, and cobra care documents and requirements.
Maintained up-to-date information on current labor and FMLA laws in the office.
Provided assistance with employee verification and referrals, as well as garnishments.
Handled the processing of Worker Compensation claims and I-9 forms successfully.
Covered receptionist responsibilities as required and trained new receptionists.
Greeted guests and provided information and assistance with a positive attitude.
Directed Accounts Payable and Receivable duties and processed daily deposits of receivables.
Kept the calendar for meetings, weekly projects, and travel plans and requirements.
Evaluated employee performance within the office and reported to the CEO.
Prepared Business License, Certificate of Liability, S1200, Environmental Fee Return forms.
Conducted research on office equipment and managed ordering of office supplies as needed.
Professional Experience (Continued)
CORNERSTONE WOMEN’S HEALTH CARE Murrieta, CA
Front Office Assistant, 2007 – 2010
Managed verification and approval of medical insurance for new and existing patients.
Conducted review of patient charts for existing balances, collaborating with medical biller.
Facilitated patient check-in and scheduling of appointments with a professional attitude.
Handled petty cash and cash balance reconciliation on a daily basis.
Prepared and maintained patient charts with accurate data and updates.
Trained and developed new administration staff according to best practices.
Performed phone reception, determining and addressing patient needs by phone.
Processed medical record transfers and coordinated required documentation.
Carried out Office Manager responsibilities, including computer needs and patient questions.
KTM PROMOTIONS Carlsbad, CA
Office Assistant, 2007
Updated client websites for product catalogs according to current needs.
Managed computer artwork and necessary items for product catalog creation.
Handled calculation of product costs accurately, maintaining documentation.
Performed web page review, evaluating and approving before catalog finalization.
Handled phone reception and telephone reception responsibilities.
PECHANGA RESORT AND CASINO Temecula, CA
Cashier / Attendant, 2006 – 2007
Provided exceptional customer service, determining and addressing client needs.
Communicated clearly and courteously with customers to meet their expectations.
Ensured highest levels of customer satisfaction, resolving any arising problems.
Additional Experience
MALCOLM PIRNIE, INC Fair Lawn, NJ
Office Assistant, 1982 – 1999
Education
HIGH SCHOOL DIPLOMA
Garfield High School, Garfield, NJ, 1978
References
Available upon request.
Contact this candidate