Customer Service Sales

CHRISTIAN COLLIN M. CAPONPON

current address Jasminovaya Belarus minsk 220008

#*** ******** **** ****, ********, philippines

********************@*****.***

Cell #: +375*********

SUMMARY OF QUALIFICATION

Results Driven professional,with extensive experience in Customer Service. Has more than (7) years experience in Food and BPO Industry.With relevant expertise in motivation and Team Supervision, Quick thinker and detail oriented; Pro-active in implementing effective systems, Procedures and Strategies to improve performance of the organization.

STRENGTHS AND COMPETENCIES

Expert in sales and negotation

Time Management

Operation Management

System and Procedure Implementation

Multitasking Skills

Proficient in MS Office Application

Excellent in Interpersonal skills

People Management

Motivator

PERSONAL DATA

Date of Birth December 21, 1987

Age 27 years old

Place of Birth Lipa City

Country Philippines

Gender Male

Religion : Roman Catholic

Father's Name : Nelson J. Caponpon

Mother's Name Grace M. Caponpon

In case of Emergency

Please contact Grace M. Caponpon

Contact 090********

AFFILIATES

2005-2006 Business Manager (AGES)

BSU LIPA CAMPUS

2006-2007 Business Manager (AGES)

BSU LIPA CAMPUS

Auditor ( CE & CS )

BSU LIPA CAMPUS

2007-2008 President (SSC- Supreme

Student Council) BSU LIPA CAMPUS

SEMINARS ATTENDED

TQM Total Quality Management

CONCON: CONSTITUTIONAL

CONVENTION (Amendments

of Constitution by Laws)

PACSA : Leadership Training

PROFESSIONAL EXPERIENCE

SUSHI VESLA LLC

Belarus, Minsk Eastern Europe

(Started Date : August 2014 )

-Presently working in Sushi Vesla LLC as souc chef and jr. sushi chef for Asian cuisine

-Providing High Quality of Service and providing Clean and Safe Good Looking Foods for Customers

-Making Customer orders in quick and in Timely manners.

McDonalds

Lipa City, Batangas Philippines

-Been a part of Mcdonalds for (5) years as Service Crew / Crew Chief, Provide Customer Driven to achieve high Quality of service.

-Provides QSVC-(Quality,Service,Value and Cleanliness), been a Sanitary Leader to implement Cleanliness by helping the company to have good impression from the customers that keep patronizing Mcdonalds.

Teleperformance

Paranaque City, Philippines

-Conducts Inbound Billing & General Assistance with consultive selling with Prospecting, with existing and new Customers with AT&T U-Verse

-Provides effective and Timely Resolution with customer inquiries as SME and acting as SALES CHAMP.

-Conducts best experience of customer service by answering inquiries and providing information of new products and services

-Through up selling opportunities, Ability to exceed required sales revenue and High quality of service

Convergys

Sta. Rosa Laguna, NUVALI, Philippines

-Conducts Inbound and Outbound Collection with BANK OF AMERICA.

-Been a Team Captain, establishing people personality and motivate them to provide High Quality of Service.

-QRT-Quality Review Team, been a part of this organization to check how Representatives will be able to pass scorecards and provide coaching to make sure that Representatives will apply knowledge and ownership for High Quality of Service.

-Provides effective and Timely Resolution to help customers Preventing Accounts to fall in further behind payments and helping customer to keep their credit in a good standing.

ADVANCE CONTACT SOLUTIONS

SM City Lipa, Philippines

-Conducts Inbound calls with US Airways-Flight Reservations

-Provides High Quality of Service by being effective and efficient handling customer inquiries

-Knowledgeable in navigation to provide timely resolution

EDUCATION

COLLEGE: Batangas State University

Course: Bachelor of Science in Industrial Engineering

5th Year College (Undergraduate)

References: Available Upon Request

CHRISTIAN COLLIN M.CAPONPON

Applicant

Contact this candidate