Customer Service Sales Representative

ALEASHA M. REESE

**** ******** ****** *********, ***** Carolina 28213 • 704-***-**** • Email: ***********@*****.***

Mail: P.O. Box 16912 Charlotte, North Carolina 28297

SUMMARY OF QUALIFICATIONS

Client Service Representative

Focused and organized with more than ten years of experience providing thorough and skillful customer service in the insurance and mortgage industries.

Prioritized effectively to accomplish multiple tasks and complete projects under pressure.

Established long-term, positive relationships with clients, co-workers and outside resources.

Skilled in working independently and as an enthusiastic team player.

Strong work ethic reliable, hardworking and dedicated.

Administration and Organization

Compiled and organized information, investigated claims, conducted research for clear titles and liens against properties.

Well-informed about Federal Housing Administration, Fannie Mae, Freddie Mac and other government programs.

Worked out complex approvals for loss mitigation options, including loan modifications, traditional and RAMP, bankruptcy and foreclosures.

Resolved complex financial issues to provide borrowers with pre-foreclosure lending solutions.

Well-versed in policies and financial regulations related to loss mitigation and trained on to date changes regarding these regulations.

Communication and Client Relations

Communicated with clients via inbound and outbound calls, using considerable tact, diplomacy and judgment with the utmost respect.

Advised and counseled clients to help save homes from foreclosure by offering budgeting tips and other relevant information.

Conducted workshops from coast to coast about NACA's FREE Loan Modification Program.

Communicated the Neighborhood Assistant Corporation of America's (NACA) Program through radio and TV interviews and other media outlets. Conducted workshops and spoke to thousands at the Save the Dream events across the nation to prevent foreclosures during the mortgage crisis.

PROFESSIONAL EXPERIENCE

Core Staff (JP Morgan Chase)

Clerical – Lock Box/Seasonal Charlotte, North Carolina 01/2016 – 05/2016

Assisted in processing tax returns for IRS during peak seasons

Trained new temp employees in the process of IRS/JP Morgan Chase tax return process

Greater Media

Marketing/Seasonal Charlotte, North Carolina 11/2015 – 01/2016

Assisted with the set up and break down of WBT/WLNK community events

Combined Insurance

Insurance Sales Representative Charlotte, North Carolina 03/2014 – 9/2014

Conducted door-to-door and business-to-business sales of supplemental insurance

US FINANCIAL FUNDING

Skip Tracer Charlotte, North Carolina 04/2012– 01/2013

Contacted individuals discover and recover lost, unclaimed or abandoned funds by using specialized forensic technology data bases.

Neighborhood Assistant Corporation of America

Mortgage Counselor Charlotte, North Carolina 06/2009 – 11/2011

• Provided face-to-face and telephone counseling for homeowners that may have had high

adjustable interest rates.

• Modified loans to prevent foreclosure

EDUCATION AND LICENSURE

North Carolina Health Insurance License 2014

North Carolina Notary Public 2013

Central Piedmont Community College, North Carolina

Conventional Loan Processing Certificate 2013

Central Piedmont Community College, North Carolina

Mortgage Underwriting Certificate 2012

Central Piedmont Community College, North Carolina

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