Customer Service Manager
Resume:
Brian K. English
Madison, TN 37115
**********@*******.***
Objective To obtain a career job with a company that will allow me to utilize the
skills and knowledge that I have acquired through education and work
Education/Certifications
National College of Business & Technology Nashville, TN
Pursuing Diploma in Business Management Present
New Horizons - Computer Learning Center Nashville, TN
A+ 801-802 Series 2013
Certification of Completion
Ocwen Federal Bank Call Center Orlando, FL Collections/ CSR class Level 1 2001
National College of Business & Technology Nashville, TN
1 year of college 2001
Skills
Excellent oral and written communication
Management 15+ employees
Microsoft Excel, Word, PowerPoint, Outlook, Point TMS Software & Wayne Reeves Software
Problem Resolution
Customer Service & Collections
Windows XP and Windows 7
AP/AR, Bookkeeping, Quick books and Collections
Inventory, Shipping & Receiving, Repair Service, Logistics
Employment History
State Of Tennessee 2015- 2016
Clerk 2/Micrographics Dept.
Reads and utilizes equipment manual and clearly understands the operation of 5060F Hybrid Scanner, Fujitsu, Kip Wide Format Scanner
Accurately sets up new scanning DVD files in PaperFlow
Correctly indexes scanned documents per instructions on the job requisition
Checks images for readability and quality as they are being scanned and make necessary corrections
Accurately preps jobs as needed for production
Produces work at a skilled and fast paced to meet daily production goals
Performs routine daily and weekly maintenance checks, also assists with training others to prep, scan and index
Sears Outlet ORDC 2013-2015 Lead Inventory Coordinator / Operations Manager
Managing AP/AR accounts ranging from $100 - $100,000 W / Inventory up to $3 million
Recognized Ideal floorplan for day to day or weekly operations for our satellite stores
Cross trained for all departments. Shipping & Receiving, Inventory, Technician
Retrieves data from intranet site to complete daily & weekly reports called B.I.R.P.
Book Inventory Reconciliation Process purpose of report is to maintain inventory integrity by ensuring that each store is charged and credited accurately for merchandise receipts/shipments
Received inbound supplies for stocking in warehouse
Performed cycle counts of supplies and maintained inventory
Over interviewing, hiring, schedules, payroll, budget, WMS & training
Tested all appliances to make sure properly worked, fixed anything that was fixable
Cleaned all items that went thur there process of receiving it, testing it, then deluxing from inside & out
Ran all logistics inbound & outbound
Researched & analyzed all discrepancies for a final results was found
Tow motor driver
Knowledgeable of OSHO regulations
Receives daily shipments and log into computer
Confirms dollar amount of shipments and file paperwork
Checks shipment for exchange merchandise authorizations (EMA’s) and non-item numbers
Opened and closed store & warehouse & Key-holder
Looking for variances on short or over Bill of Lading
Weekly meetings with corporate to check P&L, goals, strategies
Dealt with different customers, vendors and manufactures concerns about product
Over multiple departments with employees ranging 20 or more
Acting Intern GM in his absents
Maintained great relationship with employees and customers
Liaison between our satellite stores for AP, AR and reports concerns
100% hands on when short-handed
Ordered all warehouse needs
Oversee day to day operations
Made sure that shrink was little to none able to deal with loss prevention
United Methodist Publishing House, Nashville, TN 2012
IT Customer Support Tech
Setup and checked computer systems to make single, double, or triple computer hardware systems, including servers, monitors, keyboards, scanners, printers, terminals, decoder boxes, and cash drawers
Downloaded proper software to each individual system
Packed and shipped hardware systems
Removed old servers and pulled out working parts i.e., memory, DVD/ CD players, cables and mother boards
Configured and updated software to servers
Escalated major hardware and software issues to vendors or technicians for service
AppleOne Staffing, Brentwood, TN 2012
Office Coordinator/ Shipping & Receiving
Picked and packed orders for shipping via FedEx, UPS, DHL
Set-up rooms for meetings and coordinated materials such as binders, books, documents and contracts for signatures
First Choice Inc. AKA Smart Buy Auto, Nashville, TN 1998-2010
Manager/ Investor
Checked credit and performed collections duties
Typed contracts, prepared tags, titles and lien paperwork for DMV
Performed AP/AR and bookkeeping activities
Faxed invoices to car lots, banks and credit unions detailing vehicles they owned and were selling
Marketed what product to commercial and residential buildings in the area
Team Works, Nashville, TN 1999-2000
File Clerk
Filed, scanned and prepared birth certificates for the State
Ocwen Federal Bank 2001
CSR / Collections
Took care of customer concerns, took payments, made arrangements for past dues
First American Bank 1998
Teller / Operations Specialist
Prepped work for sorter and met applicable deadlines
Balanced check ledger and processed outgoing cash letters
Sorted incoming and outgoing mail
Sort all incoming checks and cash
Ran checks and balances for credits & debits
References available upon request
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