Medical Customer Service

PETINA THOMAS

**** ********* **. ******** **, ***38 470-***-**** *********@*****.***

OBJECTIVE

Seeking a challenging position in the medical field or administrative office settings to expand professional skills, while allowing myself to apply my Nursing Assistant experience and Administrative Skills to administer maximum benefits for patients and clients.

STRENGTHS

•Highly reliable and motivated self-starter

•Excellent communication skills to interact effectively with staff

&clients

•Dedicated to quality client care; sensitive to client needs

•Comprehensive skills in immediate client care

•Manage time and administrative duties efficiently and effectively

QUALIFICATIONS

•Excellent customer service skills, medical office management skills including, multi-line tasking, accounts payable/ receivable, appointment scheduling, outpatient scheduling, alpha /numeric filing, records management, inventory control, faxing, multi-lines task, and verify patient insurance.

•Proficient in Microsoft® Word, Excel and Access. Ability to use and manage medical database programs. Proficient in medical software applications in Med- iSOFT.

•Knowledge of medical terminology, medical abbreviations, and transcription .Ability to educate patient, calculate intake/output, record.

•Vital signs, holier lift techniques, and patient history. Experience in assisting with injections, and oral medications, examinations and minor surgeries. Working experience with preparing specimen collections, hematocrit testing, identifying microbes under microscope, prepare EKG reading, suture removal, CBC testing, glucose testing, cholesterol testing, sterile & non-sterile dressings, sterile field techniques and venipuncture and capillary educating patients on pre ops &post operations, dietary health, & meds

EDUCATION

Medical Assistant / Associates Degree

January 2005 Graduate, SAVANNAH RIVER COLLEGE

EXTERNSHIP

11/29/04 - 1/26/05 DR. MICHEAL J COHEN ● Augusta, GA

•Recorded vital signs

•Prepared EKG readings & Rx refills

•Assigned patient to rooms; recorded patient history

•Posted payments and scheduled inpatient/ outpatient appointments

•Responsible for Rx refills specimen collection, venipuncture, CBC blood testing, sedimentation rate, and serum testing for rheumatoid arthritis injected flu shots, and B12 shots.

EMPLOYMENT

MEDICAL ASSISTANT

3/2009 -10/2015 (INTERNAL MEDICINE) ●Augusta, GA

•Provided patient education & Record vital signs. Educating patients post & pre ops, Rx refills, assist w/ exams. Specimen collections preparation for lab, venipuncture & capillary punctures. Administered injections & Record patient history.

•Prepared EKG’s & Chart documenting

•Inventory Control Accounts payable & receivable

•Inpatient/Outpatient Scheduling & alpha/numeric filing, multi-line task, faxing, verify insurance and prior authorizations, and computer skills.

PCA

5/2005–3/2009 RESCARE HOMECARE● Augusta, GA

•Provided direct care to clients to include: hygiene, meals, dietary health & daily activities.

•Responsible for daily client assessment charts, vital signs, & Holier lift techniques/transfering

•Provided direct care to clients to include: hygiene, meals, dietary health & daily activities.

•Responsible for daily client assessment charts, vital signs, & Holier lift techniques/transfering

PCA

3/2003-5/2005 PRIVATE DUTY ● Augusta, GA

•Provide in home direct care to Alzheimer’s patient.

•Responsible for patient hygiene, meds, and dietary health & vital signs

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