Customer Service Manager

Ronald Bates

**** ***** **** *****, ****, TX ****6

951-***-**** ********@*****.***

Objective

A position in management with an interest in Operations and Sales.

Skills Summary

•Active Secret Security Clearance

•Varied but accomplished background in operations, sales, and customer service.

•Excel in operations management, especially Less than Truckload industry.

•Experienced in warehouse distribution.

•Skilled in reorganizing operations to save money.

•Proficient in Human Resource arena.

•Project Manager.

•International Relations

•Active Forklift Certification

Experience Terminal Manager, YRC Freight, Waco, TX Feb 16 – Present

Direct P&L responsibility for 2 facilities, one in Eugene, OR and one in Medford OR.

Manages 30 Linehaul drivers including dispatching, safety, and health and welfare.

Coordinated and managed all outbound/inbound freight operations with direct accountability for freight negotiations, sequencing, cost containment, customer service, load planning, routing, tracking and releasing freight (truckload, LTL).

Responsible for implementing cost control initiatives to improve overall freight delivery cost.

Involved in making sale calls to improve overall growth and direct communication between operations and the customer.

Work closely with other company groups and departments on operational and customer service issue resolutions.

Develop long range volume planning and goals.

Estes Express, Eugene, OR May 15 – Feb 16

Direct P&L responsibility for 2 facilities, one in Eugene, OR and one in Medford OR.

Manages 30 Linehaul drivers including dispatching, safety, and health and welfare.

Coordinated and managed all outbound/inbound freight operations with direct accountability for freight negotiations, sequencing, cost containment, customer service, load planning, routing, tracking and releasing freight (truckload, LTL).

Responsible for implementing cost control initiatives to improve overall freight delivery cost.

Involved in making sale calls to improve overall growth and direct communication between operations and the customer.

Work closely with other company groups and departments on operational and customer service issue resolutions.

Develop long range volume planning and goals.

Senior Operations Manager, Estes Express, Fontana, CA May 14 – May 15

• Directs, plans and manages personnel within all operational aspects through effective staffing, training, inventory and database management.

•While only in the position for less than a year, increased productivity, reduce costs while bolstering employee morale.

•Effectively manages Break Bulk facility of 140 doors, 95 dockworkers, 7 supervisors, Linehaul and administrative staff.

Regional Operations Manager, Averitt Express, Illinois, Wisconsin, Dec 96-May 2014

Ohio and Missouri

•Over 20 years of experience delivering outstanding customer service

and supervision in all aspects of the trucking industry. Includes pickup and delivery, warehouse operations and forklift certification.

•Proven track record of success in implementing new procedures and strategies to reduce costs and service issues while increasing operational efficiency, staff productivity, and bottom line growth.

•Effectively managed domestic and international transportation across load planning, truck routing software, negotiations, and execution.

•Proficient: intermodal, truck (van, flatbed, drop deck, RGN, step deck, etc.) rail, LTL, containerized, break bulk, international/domestic air freight and ocean shipment with barge moves, private fleet operations, and DOT compliance.

•Coordinated and managed all outbound freight operations with direct accountability for freight negotiations, sequencing, cost containment, customer service, load planning, routing, tracking and releasing freight (truckload, LTL).

•Monitored and supervision of drivers in a cost-effective and safe operation to exceed customer expectations, company production and safety goals.

•Establishes corrective and preventative actions from valid conclusions for defined problems.

•Implements safety programs by training personnel to maintain a safe working environment, work habits and hazmat regulations.

•Supervises maintenance on equipment, building and property to meet company preventative standards and DOT regulations.

•Recruits qualified CDL drivers and actively interviews qualified candidates.

•Manages the P&L for two facilities with a yearly Operating Ratio of 89%.

Feb 1998-Sep 14

Aviation Ordnanceman Chief Petty Officer, US Navy Reserves

•Recently deployed to Djibouti Africa as the Air Terminal Operation

Manager. Leading a joint team of 61 foreign national contractors and 22 military personnel in the safe movement of 10 million pounds of air cargo and 11,000 passengers.

•Implemented a Crash and Salvage Contingency Plan by procuring $60K worth equipment to support potential airfield emergencies and salvage operations.

•Ensured compliance of airfield standards to applicable Federal Codes in support of eight military construction projects totaling over $89 million.

•Senior Enlisted Advisor over 55 Officer and Enlisted members CNE C6F Maritime Partnership Program Det 513.

•Developed a curriculum for international foreign Naval Non Commissioned Officers that is used in the Maritime Partnership of Black Sea countries to develop junior enlisted members.

•Train new members of the unit on small arms familiarization.

Education

Grantham University, Kansas City, KS

Associates in Business Management 2010-2013

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