Customer Service Assistant / Housekeeper
Resume:
Bernice Muniz-Caraballo
Yonkers, NY 10710
***********@*****.***
SKILLS
Technical Skills: Proficient in 2007 Microsoft Word, Excel, PowerPoint, Outlook
Human Resource Skills: Familiar with all aspects of HR administrative duties such as but not limited to filing, preparing paperwork for hire and release of employment as well as arranging and organizing events, preparing insurance policies for employees, the process of interviewing for new hire and the paperwork which comes with it etc...
Hospitality Skills: Familiar with Night Audit,Housekeeping, Room Attendant, Front Desk, AYS Rep.
Bilingual: Conversational in Spanish
Customer Service: Proficient with all aspects of customer service from clerical, sales, phones,assisting customers in finding and figuring out what they need ; to closing and opening of an establishment, etc..
Medical administration Skills: Clerical duties, scheduling appointments for patients as well as retrieving lab results, sort mail and assist medical personal when needed etc..
Educational Skills: Home Schooled son’s from 3rd grade through High School,so I am
familiar with quarterly reports and educational process, as well as curriculum
Work Experience
Linnice Collectibles llc. Yonkers, NY
Photographer/Packaging Assistant February2014-Present
Helped Retired Teacher/Friend establish an online company
Take photos of items as well as package merchandise when sold
Research and find antique and vintage items for online store
The Master’s School Dobbs Ferry, NY
Book Assistant September2010-2014
Stock school merchandise
Take inventory
File, answer phones
Ring up sales etc..
Bernice Muniz-Caraballo
145 Round Hill Drive
Yonkers, NY 10710
***********@*****.***
Castle Oil Company Harrison, NY
Human Resources Assistant May 2010-July 2010
Responsible for receptionist duties: answer all calls and connect clients to their respective parties
Sort through mail and distribute accordingly
Process and enter in new employee paperwork, as well as forms for release of employment, process and enter forms for medical as well as life insurance policies
Arrange special events and functions to educate and boost morale for better productivity and happier employees
Answer questions of employees regarding their benefits, insurance, or anything corresponding to their position
Order supplies for office and other departments as needed, etc..
Custom Staffing Temp of Westchester White Plains, NY
Administrative Assistant July 2009-May 2010
Handled all aspects of temporary office assignments, including clerical duties, scheduling appointments, sorting mail and retrieving lab results
Greet clients, answer phones, handle all aspects of customer service,
The Westchester Marriott Tarrytown, NY
Front Desk Receptionist May2008-July2009
Greet clients, answer phones, handle all special request and inquiries
Checked guest in and out
Night Audit of all vendors on sight, run and review receipts and calculate totals
AYS: Reserve tickets, place food orders, get directions, arrange transportation
Bernice Muniz-Caraballo
145 Round Hill Drive
Yonkers, NY 10710
***********@*****.***
The Scholastic Store Hartsdale, NY
Sales Assistant/Key Holder April 2005-May2008
Assist customers, open and closing of establishment, deposit of safe funds, calculate numbers of daily sales, run nightly reports to corporate office
Except applications and review for new hires
Mt. Kesico Holiday Inn Mt. Kesico NY
Housekeeper/Room Attendant 2002-2003
Dust, vacuum, and mop guest rooms
Remove trash
Replenish coffees, sugars and other guest amenities
Remove dirty linens and replace with fresh linens
Clean and refresh bathroom with toiletries and fresh towels
Yonkers Board of Education Yonkers, NY
Teacher’s Assistant September 1997-1999
Grades K-6
Checked homework and classwork
Handed out class work and taught class while teacher was in meetings
Bernice Muniz-Caraballo
145 Round Hill Drive
Yonkers, NY 10710
***********@*****.***
Education
Westchester Community College Valhalla, NY
Project Transition Certificate Completed in 2009
Microsoft Word 2007
Excel
PowerPoint
Outlook
Center For Continuing Education Yonkers, NY
GED Certificate Completed in 1997
References Upon Request
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