Sales Project Manager

Tony B. Brown

** ***** ***** ****** • Oakfield, New York 14125 • 585-***-**** • *******@*****.***

• Results – oriented leader with comprehensive business and technological experience •

• SUMMARY OF QUALIFICATIONS •

Hands-on IT professional with over 20 year’s computer related success. Encompassing expertise in Desktop Analysis, Design, Sales, Implementation and Support. Completely adept at troubleshooting computer technology problems. Demonstrates a unique combination of technical savvy and leadership insight. Highly skilled in training personnel and clientele.

• ACCOMPLISHMENTS •

Significantly increased bottom line sales by continually upselling clientele due to working knowledge of the latest technology. Strong ability to meet customer expectations. Spearheaded renovation of in-store processes of customer production, increasing productivity in Service Department, creating faster, quality turn-around service and decreasing customer complaints.

• TECHNICAL EXPERIENCE •

Software: Microsoft Office Products, VMWare Symantec AV Products

Operating Systems: Microsoft (2000, XP, Vista, Windows 7, 8 and 10)

Hardware: Desktop, Laptop Sales and Service (IBM, Gateway, Dell, Lenovo, Sony, Acer), Printer (Lexmark, Epson, Hewlett Packard) Sales, Repair and Maintenance

•PROFESSIONAL EXPERIENCE •

Global Quest Staffing Solutions, Inc. July 2015 – January 2016

MIS Analyst II/Data Systems Analyst – M&T Bank

• Acting project manager for business units assigned by Central Technologies to migrate business unit from Windows XP to Windows 7 virtual environment.

• Hosted meetings with business unit managers, vice presidents and executives to explain migration, establish benchmarks, respond to initial concerns

• Performed validation of users, software, applications and business processes within business unit to ensure compatibility with Windows 7 virtual environment. If items were found not to be incompatible or non-compliant, brought issue before development team for remediation. Remediation recommendations and/or results brought back to business unit for discussion and/or implementation of resolution.

• Performed migration of users to Windows 7 virtual and/or desktop environment.

• Performed data migration for users within business unit.

• Weekly reported back to superiors with progress of assigned business groups.

The Computer Merchant, InSource, Inc. March 2016 – May 2016, February 2015 – July 2015, October 2013 – October 2014,

Site Lead/Deployment Technician – National Grid

• Deployed new Desktops and/or Laptops to customer sites located with Western NY and Southern Tier according to deployment schedule

• Set up user profile on new workstation. Transfer of user’s data from existing network workstation to new workstation. Ensured that new workstation was attached to enterprise network.

• Installed and tested connectivity to user’s local and networked printers/plotters.

• Configured and tested enterprise wireless client for all new Laptop deployments.

• Installed enterprise approved software for all deployments.

• Provided detailed records of all deployments for submission to corporate deployment group.

Marchese Computer Products, Inc. June 1990 – March 2003, November 2006 – October 2012

• Regularly built, upgraded, maintained and installed laptops and desktops.

• Maintained highly detailed records of clients, work performed and recommendations.

• Correctly diagnosed and repaired computers (Dell, Gateway, IBM, Epson, White Box, Acer, Asus), printers (Lexmark, Hewlett Packard, Dell, Samsung, Epson) for consumers and businesses.

• Performed needs analysis, recommending and implementing correct, long-term hardware and software solutions and installations.

• Regularly performed training of total system solution, both desktop and application to laypersons.

• EDUCATION •

ITT Technical Institute October 2013 – June 2015

• Associates Degree in Network Systems Administration June 2015

Roberts Wesleyan College 1986 – 1989

• REFERENCES •

Excellent professional and personal references available upon establishment of mutual interest.

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