Customer Service Sales

Krista MacWright

****************@*****.*** 434-***-****

Education:

Liberty University: Lynchburg, Virginia December 2009-Present

(Online)

Major: Government

Specialization: Pre-Law

Ellis College of New York August 2007-December 2009

(Online)

Major: Hospitality and Tourism

Specialization: Event Planning

Liberty University: Lynchburg, VA August 2004-2006

Major: Government

Specialization: Pre-Law

Work Experience:

Sales, March 2015- Present- Ashbury International Group

Identify and analyze customer's interests and budget, understanding and anticipating customers needs and wants and recommending appropriate products and systems.

Build customer relationships based on trust; personally manage sale from beginning to end.

Consistently developing innovative approaches to sales.

Prepare and present Sales Report during each weekly meeting. Leasing Professional, June 2012-July 2013 Wertland Square and Jefferson Commons

Leased apartments for College Housing for over 300 units

Responsible for asking questions to find out the customer's needs. Once those needs are established, a leasing agent will have to match the features and benefits of various units with the customer's needs.

Assisted the Maintenance team in turning over all units prior to student move ins.

Responsible for running tenant and guarantor credit report to see if the tenant falls within the guidelines of the apartment complex. Also, responsible for doing each background check.

Personnel Coordinator, August 2010-March 2011-Maxim Healthcare Services Charlottesville

In charge of recruitment and orientation of home health nurses

Updating personnel database and contacting each employee for any evaluation or requirements they needed to complete.

Responsible for the updating and compliance of all personnel files in accordance with policies and procedures.

Assist Corporate office in organizing employee benefits and tax forms. Front Desk Receptionist, May 2009- August 2010- Farmington Country Club Charlottesville, Virginia

Check guests in and out in a timely and courteous manner.

Ensure reservations are taken correctly and courteously.

Ability to work closely and cooperatively with fellow employees and guests.

Front Desk Receptionist, June 2008- Present- Clifton Inn Relais & Châteaux, Charlottesville, Virginia

Handling all aspects of guest bookings including dinner reservations, special amenities, and travel arrangements.

Supervised and trained new Clifton Inn Staff.

Issued room keys and escorted each guest to their room.

Reviewed accounts and charges with guests during the check out process.

Posted charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers

Contacted housekeeping or maintenance staff when guests report problems.

Interned with Clifton Inn Event Coordinator and helped to ensure a perfect day for brides and grooms.

Fluent in NiteVision, Micros, and Open Table computer systems.

Resolved guest complaints in a calm and timely manner. Transcriptionist, April 2008-June 2008 Albemarle County Board of Supervisor’s Office

Charlottesville, Virginia

Presently performing transcription services for the Albemarle County Board of Supervisor’s meetings.

Turn around time per meeting was approximately two weeks, due to a solid understanding of legal terminology.

Provided assistance to the Clerk and Senior Deputy Clerk of the Albemarle County Board of Supervisors Office.

Sales Associate/ Wedding Invitation and Stationary Printer, June 2007-January 2008

Assisted couples and individuals in deciding on and making their wedding invitations or Event Invitations.

Worked closely with different Event Planners and tried to find the best fit for them.

Provided the Store Owners with Customer Service and Cashier services when needed.

Sales Associate/ Interim Manager, January 2004, August 2004 Sunglass Hut, Charlottesville, Virginia

Used personality to push new products, and bring regular customers to the store.

Training of new employees, receiving shipment, making nighttime deposits, and customer service.

Intern, August 2003- December 2003 University of Virginia Patent Foundation, Charlottesville, Virginia

Provide clerical assistance to office staff, including typing, faxing, phones

Contributed in publishing of The University of Virginia Patent Foundations Operating Manual

Skills/Qualifications:

Clear and concise written and oral communication skills.

Superior telephone, customer service, and computer skills with proficiency in Microsoft Word, Excel, Power Point, Outlook, Internet Explorer, QuickBooks, and Access.

Excellent organizational and time-management skills with the flexibility required to adjust to rapidly changing schedules and shifting priorities.

Typing above 75WPM

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