Amy Jarvis
**** **** *** ** ~ Lakewood, Washington 98409
503-***-**** ***.*********@*****.***
QUALIFICATIONS SUMMARY
Five years’ experience as a Lean Six Sigma Change Agent, focused on Lean Manufacturing.
8 years of Naval Service as a Leader, Manager, Lean Facilitator, Data Analyst; Honorable discharged.
Manages multiple cross functional teams to discover root causes and implement sustainable solutions.
Develops and maintains relationships at all levels to gain organizational buy-in and support for projects and processes.
Instructor and Mentor; instructed over 640 sailors and marines on the three CPI tool sets (theory of constraints, lean, and six sigma) resulting in the qualification of 25 certified Green Belts.
Desire to learn with the ability to learn quickly; a strong self-starter that can manage multiple concurrent projects.
Excellent communication, facilitation, organizational, and presentation skills.
Willing to travel as needed.
PROFESSIONAL EXPERIENCE
Graphic Packaging International, 601 Monster Rd SW, Renton WA 98057
Continuous Improvement and Quality Manager Oct 2014- Dec-2015
Department manager over both CI and Quality departments of 110 personnel facility
As lead customer liaison for 36 customers across the US was able to respond to 35 customer complaints and reduce complaint quantity by 58% and complaint DPPM by 41% through customer relations
Offer technical expertise to company on statistics, Six Sigma methodology, tools and practices
Maintain reporting systems for internal and external complaints within SAP in accordance with GPI requirements
Responsible for Continuous Improvements activities; overseeing Lean and Six Sigma improvements and assess processes with set up continuous improvement techniques for performance optimization
Lead quality improvement teams towards resolving high profile customer complaints
Fleet Readiness Center Northwest, 950 W Essex Rd, Oak Harbor, WA 98278
Core Team Lean Six Sigma Black Belt Aug 2010-Sep2014
Mentored and coached 75 Green Belts through the successful completion of 4 DMAIC (Define Measure Analyze Improve) Six Sigma events, 18 Rapid Improvement Events, and 2 Value Stream Analyses
Managed a total of 25 Continuous Process Improvement (CPI) projects resulting in over $1,000,000 in cost avoidance
As a certified Green Belt and Yellow Belt Instructor, instructed over 640 sailors and marines on the three CPI tool sets (theory of constraints, lean, and six sigma) resulting in the qualification of 25 certified Green Belts
Managed monthly 5S (Sort, Straighten, Shine, Standardize, and Sustain) evaluations of 12 maintenance work centers in the Aviation Support Equipment Division
Managed the development of alternatives and recommendations for consideration, creates presentations, coordinates decisions and initiates implementation actions for initiatives to change organizational structures, operational concepts and process operations
Served as an analyst and advisor to management on the evaluation of the effectiveness of work center’s work process and procedures
US Navy, USS Ronald Reagan CVN76, NAS North Island, San Diego CA 92136
Aviation Support Equipment Technician Jul 2006-Sep 2014
As a Quality Assurance Collateral Duty Inspector (CDI) supervised the completion of 436 unscheduled maintenance actions and inspected 63 items as Ready For Issue(RFI), leading to the reduction of the work center’s backlog by 35% and contributing to the division’s 94% support equipment availability rate
Extensive experience in intermediate maintenance level quality control and quality assurance inspection, operation, development, planning, reviewing and maintenance actions
Universal EPA certified for Freon servicing
Eight years of experience of inventorying parts and supplies following Quality Assurance principles and, analyzing data for reporting quality levels
Performed weekly divisional training on Support Equipment maintenance procedures, I level quality assurance inspection processes, and safety standards and requirements
EDUCATION
Master in Business Administration
With emphasis in International Business (Anticipated graduation date DEC-2016)
Brandman University, 1045 W. Midway Street, Bldg. 2739, Oak Harbor WA, 98278
Masters of Art in Organizational Leadership APR-2015 Brandman University, 1045 W. Midway Street, Bldg. 2739, Oak Harbor WA, 98278
Masters of Science in Human Resources Management JUN-2014
With Graduate Certificate in Organizational Leadership
Brandman University, 1045 W. Midway Street, Bldg. 2739, Oak Harbor WA, 98278
Bachelors of Arts in Psychology MAR-2013
Brandman University, 1045 W. Midway Street, Bldg. 2739, Oak Harbor WA, 98278
Associates of Art in General Education DEC-2011
Brandman University, 1045 W. Midway Street, Bldg. 2739, Oak Harbor WA, 98278
TRAINING/ CERTIFICATIONS
Green Belt Instructor: NAS Whidbey Island, WA 11-JUN-2013
Yellow Belt Instructor: NAS Whidbey Island, WA 20-FEB-2013
Lean Six Sigma Champion: NAS Whidbey Island, WA 31-JUL-2013
Lean Six Sigma Black Belt Certified: NAS Whidbey Island, WA 20-FEB-2013
Logistic Chain Improvement Practitioner Course: NAS Whidbey Island, WA 16-NOV-2013
Lean Six Sigma Black Belt Training: NAS North Island, CA 21-SEP-2012
CPIMS Administrator Trained: NAS North Island, CA 28-FEB-2012
Lean Six Sigma Green Belt Certified: NAS Whidbey Island, WA 11-OCT-2013
Lean Six Sigma Green Belt Training: NAS Whidbey Island, WA 14-JAN-2011
Lean Six Sigma Yellow Belt Training: NAS Whidbey Island, WA 09-NOV-2010