Customer Service Sales
Resume:
Jean Khouri, ***** Tracy Street, Montréal (Québec) H4J 2C1
È 514-***-**** 514-***-**** ****.******@*****.***
http://ca.linkedin.com/in/jeankhouri/
PROFILE
Creative bilingual manager with vast experience in the operational management field including sales, purchasing, inventory, customer service, marketing and human resources. Excellent at meeting assigned objectives, deadlines and budgets. Detail oriented with a remarkable track record; a win-win negotiator and exceptional communicator who fosters long term relationships with suppliers and customers at all levels while maintaining high quality standards
HIGHLIGHT OF QUALIFICATIONS
Strong IT background: sales and purchasing of hardware, software, peripherals, and networking devices; providing technical support and customer service; coordinating inventory management
Strength in the development and implementation of sales strategies and promotional marketing
Extensive experience in supervision and human resources management and maintaining high productivity ratio.
Business oriented, able to manage and execute multiple projects,
PROFESSIONAL EXPERIENCE
IT Purchaser June 2015 – March 2016
CDMS Inc., Montreal
Managed, organized and purchased various IT, Telecommunications products, services and managed
hosting services: network infrastructure: hardware, software, peripherals
Prepared the proposal and purchase order; follow up with representatives and technicians
Evaluated suppliers, negotiating and renewing contracts with partners such as Microsoft, Cisco, HP, Dell, SonicWALL, Barracuda, Symantec and others, Sourced new vendors
Analyzed, created, and supplied renewal quotes to customers (internal & external) for qualified opportunities in a timely and effective manner as required
Managed inventory, demo unit, ETAs and RMAs
Worked closely with the inside & outside sales and technical personnel to support customers’
requirement
Sales Coordinator / IT Purchaser 2014 – 2015
Genatec Inc.
Managed and coordinated operations, planning and execution of various professional services, internal and field technical resources
Ensured timely delivery of projects by working closely with operations and customer service
Analyzed customer needs, assigned tasks to appropriate departments, and deliver quality turnkey solutions /
Planned and purchased products and services: hardware, software and peripherals including renew, extended warranty, cloud services and provide complete follow-up
Evaluated the cost and quality of products and services and select the best pricing levels and lead-times from multiple suppliers
Sourced new vendors and seeks out appropriate resources in presales, product, service specialists, distributors to support complex deals
General Manager 2002 - 2013
GCL Services, Group LaSalle College, Montreal
-Directed operational and organisational management: sales, purchasing, technical support, customer service, inventory, marketing and human resources for 4 departments: computer centre, office supply
centre, reproduction centre, academic books centre
Managed purchasing and Inventory: plan, organize and purchase various products and services
Searched, evaluated, analysed and select suppliers. Negotiated contract and renewal
Prepared and managed software licensing agreements for products sold for internal and external
Managed several different client accounts: campus retail, SMB and educational market
Developed an annual financial budget and strategic plans for all department
Elaborated a trimestral marketing & promotions plan to promote products and increase sales
Trained and supervised personnel (between 15-20 employees: sales reps, technicians, etc.) and oversee the administrative aspects of human resources
Accomplishments:
Increased profitability by redistributing tasks and maximizing resources
Diversified and expanded the range of products offered
Decreased employee turnover
Established and negotiated strategic agreements with several IT suppliers and manufacturers
Increased profit margin by 24% by reorganizing the reproduction center in 2012
Surpassed previously established budgetary provisions in 2010: increased net income by 35.6% and sales by 10.1%. In 2009: increased net income by 38.6%
IT Manager/ Network Administrator 1998 - 2002
LaSalle College, Group LaSalle College, Montreal
Managed and administered LaSalle International, IT Center, Implemented, installed and configured LAN: Microsoft Windows, Novell, Linux, routers and switches, mail servers
Led IT support for the entire network of LaSalle, Inter-Dec, CILM Colleges & the administration
Supervised, trained and evaluated technical Assistants
Previous Experience
I also worked as a Systems Engineer for QMS Canada and as a Consultant/Technical Sales representative for C&G Consultation Informatique and as a Sales Assistant Manager for Micro-Logic Application
EDUCATION
Bachelor of Electrical Engineering - Electronics and Telecommunications
École Polytechnique, Montreal University
Certification Novell Netware CNA & CNE & Microsoft MCP & MCSE
QMS Canada / Lasalle College, Montreal
COMPUTER SKILLS
Microsoft Office Suite: Outlook, Word, Excel, Access, PowerPoint and MS-Project.
PROFESSIONAL DEVELOPMENT
Professional training in personnel management, sales, purchasing, IT, marketing and management
Leadership - Business Development – Management - Fast Learner - Fluency in French and English - Minimum of a university degree - Experience with managing people and processes - Business Development - Implement procedures to deal with clients and partners for services - Manage human resources, training and employment contracts - Oversee the Management of all facets of the Company - IT, Sales, Customer Service, Purchasing, Inventory etc. - Administration functions: accounting, payroll, financial reports etc. - Develop Budgets, monitor Costs. The focus of the organization is Customer and employee relations while developing a business that stays ahead of the technological curve.
June 6th, 2016
Attention: AEI Internet
Sir, Madam,
In response to GENERAL MANAGER position that was posted on the Glassdoor website, it is with great interest that I forward you my resume for your consideration.
Having performed almost the same function for several years now, I am certain that I will be an appropriate candidate for the position.
I have acquired and mastered a solid experience in the operational management including sales, purchasing, inventory, customer service, human resources and development and implementation of sales strategies and marketing. My work experience has allowed me to manage, establish and meet growth objectives, increase revenue and maximize profits.
My peers would describe me as a leader responsible, organized, who has a sense of priorities and is an excellent motivator who supports his team in achieving objectives.
I hope that reading my resume sparks your interest. I am eager to learn more about your needs and discuss how my experience and skills could be a benefit to your organization. I am available for an interview at your convenience.
Thank you for the time and consideration that you have placed on my resume.
Jean Khouri,
****.******@*****.***
General Manager
AEI Internet • Montreal
Reporting to the President, the General Manager will manage the human and material resources of an Internet Service company established over 22 years ago. The focus of the organization is customer and employee relations while developing a business that stays ahead of the technological curve.
Job Description
Business Development
Implement procedures to deal with clients and partners for services.
Manage human resources, training and employment contracts.
Oversee the Management of all facets of the Company - IT, Sales, Customer Service, Purchasing, Inventory etc.
Administration functions: accounting, payroll, financial reports etc.
Develop Budgets, monitor Costs.
Requirements
Minimum of a university degree
Experience with managing people and processes.
Knowledge and skills
Leadership
Business Development
Management
Fast Learner
Fluency in French and English
Company Info
Websitewww.aei.ca
HeadquartersMontreal, QC
Size1 to 50 employees
FoundedUnknown
TypeCompany - Private
IndustryUnknown
RevenueUnknown / Non-Applicable per year
CompetitorsUnknow
Contact this candidate