Customer Service Engineer

Derek K. Nofziger

** ******* *****

Dallas, Ga **157 **************@*****.*** 678-***-****

Summary

Diverse Technical Professional with over 15 years of practical experience working within the Telecom Industry. Customer oriented problem solver with an ability to adapt to new situations who works well with minimum supervision and quick learner, with a desire for continuous personal growth. Areas of Expertise

Integration and Commissioning IT/IS Engineering Background Hardware / Software Site Management

DS1/DS3/OC3/SONET System Troubleshooting

Professional Experience

Communications Technician 2 2015 2016

IES Communications

● Responsibilities included running, termination and testing of Cat. 5e and Cat. 6 cable throughout Microsoft Data Center from PDU’s to EPMS cabinets

● Running Corning 288 and 864 Fiber Optic cables from IDF rows to Mors cabinets and between CN’s

● Furcation, Termination and Fluke testing of Fiber after run Field Technician

ATT UVerse, Atlanta Market 2014 2015

● Installation of High Speed Internet (HSI) Digital voice over IP and Video over twisted pair

● Configuring personal computers and home networks

● Cross connections of digital pair Cat5 at VRAD

● Testing of signal from Central Office to customer premises utilizing Ipad apps

● Customer service

Field Engineer

Contractor for Samsung Telecommunications, Sprint NV Project, San Francisco Market 2012 2013

● Responsibilities included upgrading Sprint’s wireless 3G network to 4G LTE

● Upgrading of radio as well as CSR and ASR Router firmware and scripts through terminal emulator

● Troubleshooting radio, antenna and environmental alarms

● Coordinating of on site repairs with local contractors

● Replacement of defective CICA, CIMA, L9 cards and fiber runs

● Acceptance testing procedure (ATP) for testing and turnover to Sprint Field Engineer

Contractor for Ericsson Communications Sprint NV project, Atlanta Market 2011 2012

● Responsible for Troubleshooting radio, antenna and environmental alarms

● Replacement of Control, CICA and L9 cards

● Acceptance testing procedure (ATP) for testing and turnover to Sprint

● Site audits to ensure quality control of work performed by contractors

● Training of new Technicians

Education

A.A. Business

Sacramento State University June, 1989

References available upon request

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