Service Representative Manager

professional summary

skills

work history

MICHAEL G PERKINS

**** ***** **** ****, *****, UT 84093 (H) 801-***-**** *************@***.*** Hard working individual with diverse work experience in the financial field seeking a challenging position where I can use my skills, abilities, and experience to benefit the company and the customer. Receptive to additional and/or advanced training.

Strong problem-solving capabilities

Exceptional sales skills

Spanish-speaking

Extremely organized

Excellent work ethic

Strong interpersonal skills

Staff training/development

Consistently meet goals

Efficient multi-tasker

Conflict resolution

Customer service-oriented

Financial reporting

Oct 2011 - May 2016

Salt Lake City, UT

Unlicensed Service Representative

WELLS FARGO ADVISORS

Provided financial service support for new and established clients. Assisted with creation and enrollment of client profiles to company website. Helped with website navigation.

Provided answers to general inquiries from clients; stock quotes, dividend and interest activity, funds available for trading, simple money movements, and assisted in delivery and completion of standard forms.

Most recently, was a quarterly top performer for the 1st and 4th quarter of 2015. Maintained or exceeded expected standards in quality and compliance. Aug 2010 - Feb 2011

Salt Lake City, UT

Training Supervisor

SECURITY FINANCE CORPORATION

Develop and train new and existing branch staff.

Develop and maintain customer relations.

Evaluate branch performance and advise Manager on corrective action, if required. Ensure account gain and loan volume for territory. Minimize delinquent debt by ensuring appropriate lending and collection procedures. Confirm compliance with Company policies, procedures, and standards. Assist in resolution of customer /employee grievances. Maintain or exceed established standards for controls and profitable branch operations. Sep 2006 - Dec 2009

Salt Lake City, UT

Loan Service Representative

SELECT PORTFOLIO SERVICING

Associate in Loss Mitigation department for large mortgage servicing company, a Credit Suisse company, a nationally recognized leader in the residential mortgage servicing industry. Served for eighteen months on Resource team determining eligibility of customers experiencing medical hardships and natural disasters that prevented them from maintaining current contractual obligations; assessed financial situation and offered temporarily reduced payment plans. Primarily responsible to assess property owners intent and ability to maintain satisfactory repayment arrangements

education

Jun 2005 - Sep 2006

Sandy, UT

Credit Manager

REMINGTON HOMES

Responsible for managing all day-to-day credit operations for a manufactured housing dealership Directed credit underwriting

Responsible for processing and investigating daily credit applications Enabled dealership to achieve all time record high in funding volume for 2005 and 2006 Supervised the repossession and foreclosure of delinquent loan notes and responsible for the recovery and collection of deficiency balances

Dec 2003 - Sep 2004

Salt Lake City, UT

Loan Consultant

WASHINGTON MUTUAL

Provided services as a home mortgage loan consultant in the retail mortgage arm of the company. Worked with call-ins, walk-ins, and referrals from realtors. Knowledgeable regarding many types of loan programs (FHA, VA, conventional and construction loans) and lending products, with an emphasis on purchases. Worked closely with the Hispanic community and with the first time home-buyer. Jun 2002 - Dec 2003

Salt Lake City, UT

Loan Originator

FIRST GREENSBORO HOME EQUITY

Provided services as a home mortgage loan originator for a national home mortgage lender, with an emphasis on sub-prime mortgages, debt consolidations, and cash out refinances. Gained clients through telemarketing leads and referrals. One of the branch's top producers, consistently achieved/exceeded sales goals. Mar 1998 - Jun 2001

Bountiful, UT

Branch Manager

UNITED AUTO CREDIT

Responsible for managing and maintaining all day-to-day branch operations for a national special finance indirect auto lender.

In charge of recruiting, hiring, and supervising personnel. Coordinated collection of high-risk auto loans, while maintaining the highest commitment to excellence through superior leadership skills.

Responsible for processing and underwriting daily credit offerings, as well as marketing special finance lending programs to dealerships across the Wasatch front. Consistently maintained monthly 30-day delinquency levels below 1%. Instrumental in branch achieving high volume funding levels, exceeding annual funding volume output by $900,000 for the year 2000.

Provo, UT

Bachelor of Arts: International Relations

BRIGHAM YOUNG UNIVERSITY

Minor in Spanish with an overall GPA of 3.2. Member of Pi Sigma Alpha, a Political Science Honors Society

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