Engineer Technical Support

Valentin Gabriel Vlad

** ****** ***** **., ***** York, M2J 1M5, ON, Toronto

E-mail: acu32h@r.postjobfree.com

Phone: 647-***-****

PROFESSIONAL OBJECTIVE

To obtain a successful career as a technical support rep or help desk in a company where I can utilize my skills and experience to benefit mutual growth and success. SUMMARY OF QUALIFICATIONS

1. I am a good team player, like challenges and have a positive attitude 2. I am detail oriented and a good listener

3. I am very helpful and focused with strong conflict resolution skills 4. Installing and maintaining ADDS

5. Java, C++ (lexical knowledge)

6. Installing, maintaining and troubleshooting on any Windows OS version 7. Troubleshooting connectivity related issues on any Windows OS version 8. Router configuring

9. Hardware computer knowledge

10. Multilingual, fluently speak Romanian and working knowledge of French EMPLOYMENT EXPERIENCE

CGS Romania, Brasov, Romania September 2015 - March 2016 Support Engineer 2nd Tier - OKTA (IdaaS Provider)

Document case by phone, email or screen share

Addressing enhancement request, providing documentation, assisting with configuring specific use case scenarios

Following up with the IT Admin (customer), escalating or submitting feature request or reported bug

Break&Fix, answering dedicated phone line, advanced troubleshooting reported configuration CGS Romania, Brasov, Romania January 2012 - August 2015 Support Engineer 1st Tier - AOL (Compuserve, Netscape ISP, WMConnect)

Documenting case by phone or remote

Solve customer inquires, explaining functionality, troubleshooting connection errors for AOL Desktop Software (Dial-up or Broadband), software misbehavior, uninstalling/reinstalling operations for other software included in client's package, data recovery 1 of 2

Valentin Gabriel Vlad

CHR Electronics, Brasov, Romania October 2008 - December 2011 Security System Engineer

Systems sizing and designing

Systems installing

Maintaining, diagnosing and repairing of security system's malfunctions of varying degrees of complexity

Project developing (written and drawn parts) and following up with the Romanian verification authority for approval

Managing relationships with equipment suppliers and ordering included equipment

Providing technical offers and consultancy

Client tracking

X Company, Brasov, Romania August 2006 - September 2008 Security Systems Projects Developer

Systems designing and sizing

Project developing (written and drawn parts)

EDUCATION

UNIVERSITY OF TRANSILVANIA, Brasov, Romania

Electrical Engineering and Computer Science

Bachelor of Science in Applied Electronics 2006

Brahms International, Brasov, Romania September 2010 - December 2010

Security Systems Engineer - training and certification 2 of 2

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