Customer Service Sales

TO THE ATTN OF: Hiring Official;

This cover letter, is to introduce myself to you, Donn Alexander Middleton.

I know that with the accumulated experience I possess would be positive and beneficial to your firm.

I returned to the Oakland Bay Area a year ago, after assisting my terminally ill mother (now deceased) in N.Y.C. last year, I have returned because of the failing health of my mother-in-law to be close to her and my immediate family.

I possess several years' experience in office administration, customer service, recruiting, sales/marketing in the staffing area as well as strong telemarketing skills; I bring qualified experience to the table with the ability to start up effectively.

In my previous positions I have enthusiastically embraced challenges to assist and solve clients’ solutions from simple fixes to complex issues. I’m a good listener and I like to seek answers not only from myself, but other's as well. I do not hesitate to collaborate with my peers and superiors to achieve an objective. I’m very comfortable over the phone as well as live encounters with individuals and groups.

Ability to prioritize tasks, including the flexibility to change priorities as situations arises.

Demonstrated problem solving and analytical skills.

Experienced working with Databases, SalesForce, Crms, experienced in On-Line B2B and Social Networking, ZenDesk, Drupal.

Source, screen and present qualified candidates to hiring managers in the areas of technology and business services (Engineering, Marketing, Finance, HR, Customer Service, etc.) - am actively seeking a position that can utilize a candidate with the depth and accumulation of experience that I possess. I am available for immediate interview in regard to this candidacy. Thank you for your consideration in this matter. I have a very strong interest in this position and I know that can be a strong asset to your team! I look forward to hearing from you! Thank you and best regards!

Donn Alexander Middleton

692 SPRUCE STREET

Oakland, Ca. 94610

E-mail: ****************@*****.*** Cell – 646-***-****, Home-Tel – 510-***-****

SUMMARY: Several years of acquired experience heavy call calling, inbound and outbound,for telemarketing as well prior recruiting experience and strong customer service background. Recruited in diverse industries such as Health Care, Financial, Insurance, Pharmaceutical, among others.

HIGHLIGHTS OF QUALIFICATIONS Coordinate career fairs, off-site recruitment and networking events with community based organizations Very articulate with excellent written and oral communication skills Ability to build and maintain a network of qualified candidates Conduct phone and in-person interviews with the assistance of technical staff Lead recruitment efforts for project, programs and proposals

EXPERIENCE

09/15-02/16 MINTED.COM (Seasonal)

Oakland, Ca.

Performed duties as a Customer Service Representative for a high-end online, catalog company. Provided high quality customer service with friendly, respectful and professional to clients via high call rates incoming as well as out-calls. Utilized proprietary computerized software database including Salesforce, HipChat, Google Docs, and full MS suite. 07/14-08/ 15 Berkekely Repertory Theater/ Bay Area Arts Marketing Berkeley, Ca. Responsible for heavy volume inbound and outbound calls of clients to provide and deliver excellent customer service in the execution of subscription sales for a Non- profit theater, as well as fund raising campaigns. My ability to apply timely and efficient methodologies to achieve maximum campaign goals have been effective in meeting or exceeding my peers. I have also good experience in the ability to impart shared experience to others to maximize team efficiency.

01/12-3/14 Major Market Research Firms, Tele-Marketing and Political Polling New York, N.Y.

Worked for S.E.I.U. LOCAL 1199, promoted and lobbied for union members to government agencies on state and federal level. Worked for Health Care Facilities, retaining candidates for positions such as CNA, LPN, RN's. Performing Art Institutions,, various market research, political polling and telemarketing firms on seasonal ad hoc basis, utilizing a variety of computerized systems including automated dialing, Internet, web-sites social media. The New York Philharmonic, Carnegie Hall, the New York Ballet at Lincoln Center, The Metropolitan Opera, The Brooklyn Academy of Music. I achieved excellent results in subscription sale campaigns as well as fund raising efforts to support the Arts! I was later tasked to lead and train new employees in effective policies and procedures to achieve maximum Campaign goals.

Fully experienced in the administrative applications involved in performing tasks required for daily operation of business practices and reports.

09/06-12/11 City of Oakland Head Start Program

Oakland, CA

Chairman of Policy Counsel

Attended sessions that applied advice and consent on the behalf of the community for the implementation of various projects, procedures and day to day operations of the City-Wide Head Start Program Liaised with various local and national government officials concerning the governing of the Head Start Program Demonstrated dedication to the education, and enrichment of the City of Oakland community

01/96-08/06 Middleton IT Recruitment

New York City, New York

Independent Consultant

Heavy cold calls to clients and extending candidate database through candidate contact and referral programs

Demonstrated expert recruiting knowledge skills to source

Created strategies for difficult-to-recruit jobs and screened senior level candidates

Provided effective customer service and excellent follow through in a high-volume work environment

Responded to customer needs appropriately and inn a timely fashion

Superior writing, editing, communication and counseling skills

Developed and maintained strong relationships with University Alumni Associations

09/85-08/95 Amtech

New York, NY

Senior Technical Recruiter

Successfully recruited Data Processing Professionals for placement within the brokerage and securities industries

Heavy telephone correspondence with clients and prospective candidates

Conducted detailed interviews and evaluations of candidate’s qualifications

Maintained of all candidates and client records with proprietary database

Supervised and trained junior recruits in accordance with company’s policies and procedures

MILITARY SERVICE United States Air Force, Lakenheath Air Base, U.K. Honorable Discharge

SKILLS SalesForce, CRMs, Microsoft Office Suite, ACT, File Maker Pro, Linux, Mac,HipChat, Zen Desk, Drupal, Java, PowerPoint, B2B Sales, General Office Administration

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