Manager Project

MANAGER PROJECT MANAGER

Qualifications Summary

Highly competitive entrepreneurial executive, with extensive experience in business operations, network management, sales and marketing, customer service, telecommunications, and service-related industries and environments. Culturally sensitive with effective communication, interpersonal, and negotiation skills. Capable of developing profitable rapport with all levels. Skilled in tactical planning and implementation of strategies, decisions, and initiatives to achieve established company goals. Adept at handling telecommunication services to major events, such as Super Bowl 2011, Homestead NASCAR Race Track, and Dolphin Stadium. Well-versed in English and Spanish languages.

Accomplished and commended for driving strategic vision and creating long-term value

Detail- and process-oriented with broad-based expertise in utilizing unique styles and strategies within the parameters of diverse projects

Innovative and visionary leader, with excellent technical skills and well-defined communication, organization, problem-solving, and analytical capabilities

Technical consultant; skilled at establishing strong, professional relationships with firms, clients, and executives within multiple industries

Professional Experience

Interlink Group Professional Services

Supervisor

2013-Present

Coordinate job requirements and needs with Contractors and Government Agencies

Plan and executes plan for job completion, testing, punch list and turnover to owner

Installs, connects and test all products offered by company Cellular DAS, Cellular Repeaters, First Responders, Voice and Data cabling (fiber and cooper), IP network CCTV systems, Wi-Fi access points and building automation proficient with Anritsu S362E

Sunshine Investment Holdings dba Window Genie of South Miami, Miami, FL

Owner-General Manager 2010–2013

Provide strategic oversight and direction to all phases of sales operation

Manage the promotion, estimation, and selling of all products and services through phone or in-home and in-person

Perform general office work, including hiring and managing employees; organizing schedule of work and services; conducting customer follow-up; and addressing customer needs for customer satisfaction

Serve as the driving force in having the Window Genie company acknowledged as 2012 Angie’s List Super Service Award and Window Genie Market Leader 2011

AT&T, Miami, FL

Network Manager, Installation and Maintenance 2008–2010

Spearheaded craft work force engaged in the maintenance of cable facilities and customer premises

Proactively performed field audits to ensure the completion of assigned tasks as well as the maintenance of quality and accuracy of job performance in compliance with contract administration

Coordinated personnel activities for subordinates; conducted evaluation on employee performance, provide coaching to employees regarding development opportunities

Ensured the maintenance and confidentiality of personnel files

Generated high-performance results by receiving several district awards for demonstration of exemplary performance, leadership, and dedication

Led the implementation of training course for new recruits to ensure profitability and employer/employee success

Served as company representative for external customers; and determined and resolved service problems and customer complaints

Functioned as facilities manager and project manager for special events and U-Verse plant conditioning

Successfully carried out Dolphin Stadium events

BellSouth Telecommunications, Miami, FL

Network Manager Special Services Installation and Maintenance 2005–2007

Network Manager, Installation and Maintenance 2002–2005

Maintain and restore services to cell sites and emergency services

Led and conducted operational reviews to ensure adherence to company quality standards; identified areas needing improvement; and recommended changes to enhance operations and services while reducing costs

Played a pivotal role as subject matter expert to support field administration of all products, services, and processes

Performed analysis of SQI reports to identify problems and areas of improvement

Took charge of representing organization on various company committees

Presided over the escalations and all matters required as a reliever for area manager

Collaborated with other department to resolve roadblocks (Engineering, Construction, CPG, and Central Offices)

Attained the Most Improved Customer Satisfaction Crew in 2007

Received several Top Crews and Top Manager awards from 2005 to 2007

Earned recognition for SSITP, SQI, and safety excellence

Facility Technician 1996–2002

Held full responsibility in setting up and maintaining cable facilities in aerial, buried, and underground

Carried out completion of all required conformance testing and rendered feedback to management

Ensured compliance to all company policies

Assumed network manager functions, when needed

Met and surpassed all measurement goals

Earlier Career

Southern Bell, Miami, FL

Services Technician-Customer Clerk (Phone Center)

Burger King Corp, Miami, FL

Assistant Restaurant Manager

United States Army, Fort Carson, CO

Tank Commander-Parts Clerk-Turret Mechanic

Education

Associate of Arts in Business Administration; Graduate Honor Roll

Miami Dade College, Miami, FL

Professional Training and Licenses

License Real Estate Agent

License Condominium Association Manager CAM

All Telecommunications Training: Fiber and Copper Placing and Splicing, Installation and Maintenance

911 Training, OSHA 10 Safety Course, Altec Sentry, Commend Technician

BellSouth Management Training

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