Kimberley T. Jessup

804-***-**** mobile

acu2za@r.postjobfree.com

QUALIFICATIONS

Experience with numerous projects in planning (with and within scope), coordinating, migration, implementation, Agile and also, War room experience.

Demonstrated accurate analysis of workflow and business processes.

Managed supply chain, ordering of parts, warehouse processes and inventory control.

Ability to accept tasks and work independently providing deliver deliverables on time while meeting quality goals for the project.

I am expert Level in Microsoft word, Excel, Project, Access, Visio, PowerPoint HP Service Manager, Cisco Warranty Claims, Knowledge link, Clarity, Spro, NAM, Field Pro, SharePoint, FST, Siterra, WWT, Vlookup, Pivot tables, Sap’s and Supply chain/workflow process’.

Ran daily progress reports on Power Point slides for executive review

Produced daily graphs to show productiveness

Collected and analyzed daily reports on multiple projects/PM’s with multiple timelines.

Willing to travel/Relocate.

PROFESSIONAL EXPERIENCE

Carefusion Business: 6-2015/5-2016

Senior Implementation Analyst:

SharePoint(with in) Lead, facilitate, coordinated, and track day-to- day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract

With in SharePoint I Created and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities

Successfully managed the scope of the project, including customer priorities thru SharePoint.

Demonstrated a proactive approach to identify risks to project success; develop effective action plans for resolution

With in SharePoint Collected Developed detailed work plans, project estimates, status reports, project tracking

and analysis

Thru SharePoint managed / escalated project issues

Managed customer expectations of product and services

Provided leadership and direction for customers and BD project team

Demonstrated effective communication skills, verbal and written, with customers, project teams and leadership

Ensured customer satisfaction and expiation of project with in scope add on time with in SharePoint

Demonstrated the ability to lead project teams and acted as an effective team leader for all matrixed staff

Coordinated healthcare project management experience and demonstrates thorough knowledge and understanding of project management methodologies and relevant clinical and IT operations thru SharePoint

Understood and performed customer medication management workflow

Demonstrated an understanding of Implementation project governance expectations (scope management, tollgate, and risk & change management processes) for all assigned projects, to effectively manage all projects.

Was responsible for orders, medium or large sized projects or teams

With in SharePoint Managed project scope significant impact to customer workflow(multi-site)

Managed project scope of multiple Dispensing products

Responsible/Managed maintaining project schedule and timeline thru SharePoint

Participated in pre-sale process for medium or large size projects

Provided coaching, mentoring, and training for project team and peers

I provided wonderful communication and engagement with customer

Able to effectively work across multiple departments; e.g. Technical Support Center (TSC) Sales, Finance.

Ensured complete project closure including, customer acknowledgement, equipment reconciliation, and transition to TSC with SharePoint.

Ferguson Enterprises: 4-2014 – 5-2015

Implementation engineer:

Possess the skills thru SharePoint to assist team in all aspects of support and maintenance to include system administration, business and requirements analysis, second-tier escalation support, troubleshooting and technical support

Managed and obtained Customer Concurrence through direct and indirect

communication with Customers, Account teams and Sub-contractors as well as managing critical milestones/dependences throughout the project to ensure the best customer experience.

Developed detailed work plans, project estimates, status reports, project tracking

and analysis thru excel and within Access.

Logged/Track Key Risk/Issues/Key decisions within SharePoint also, exporting to excel and Project

Developed custom SharePoint Web parts, SharePoint Designer Workflow, and InfoPath form solutions

Know the difference thru SharePoint between sites, site collections, workspaces, web parts.

Maintained document libraries thru SharePoint.

Configured Networks.

Monitored IMO report for Status/Risk and dates and kept a log of issues using SharePoint and excel.

Managed and was responsible for Tracking the Low, Medium, High Impacts and Probability to other projects and applications. This is so projects flow together and not become a risk to another project in the works.

Kept a running log of all projects to make sure timelines and deadlines were met.

Made arrangements (meetings, special requests.etc) for Presidents, Vice Presidents, Directors and Senior Managers.

Managed and coordinated as well as provided top-level IT support for all network and equipment upgrades.

Managed all troubleshooting, analyzed issues, and implement software, networks, SharePoint was needed for workflow in field/offices. When necessary, I worked closely with third-party contractors. As well as trained employees and third-party contractors on implementation of software use. Continuing education of software upgrades and better use of keeping cost down..

I have instances where the systems have crashed and I would have to get on a bridge call scheduled with my team in the middle of the night. Which can last anywhere from 15 minutes to hours. Always have your client your direct boss updates every 30 minutes to every hour. Then meet in the morning to discuss practices and the how’s and why’s of what happened. I’ve had to travel and be out of town for 5 months Implantation of cap one’s phone/network system client's facility to correct system issues.

Evaluated all management information reports and ensure achievement of all team objectives and provide support to senior implementation manager.

Evaluated all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.

Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with SharePoint

Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.

Collaborated with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.

Collected Developed detailed work plans, project estimates, status reports, project tracking

and analysis thru SharePoint, Project, Excel and Access.

Managed thru excel the LIVE New Port News Trackers for the upgrades for each store, tracked milestones/dependences. This is updated daily/constantly thru excel, Access and Project for reports

Uploaded document’s to Intranet and Access for Close-Out Package/Customer Satisfaction uploads including all upgrades and instructional packet.

Responsible for the Daily Report (excel sheet) each store submits a daily report for each day they are on site detailing what was done and forecasted dates of completion. Made sure all reports were sent in and clarified and coordinated before sending to the Operation Mgr, Senior PM, Director, and all of Upper Management.

Responsible for help with uploads and coordinating training such as how to installation classes.

Maintained document libraries thru SharePoint.

.

Sprint-Network Vision Project- 2-2013 /3-2014

Project Coordinator III :

Developed custom SharePoint Web parts, SharePoint Designer Workflow, and InfoPath form solutions.

Managed and obtained Customer Concurrence through direct and indirect

communication with Customers, Account teams and Sub-contractors as well as managing critical milestones/dependences throughout the project to ensure the best customer experience.

Managed/Maintained FST uploads of Close-Out Packages. (photo’s list, Alpha, Beta, Gamma and Ground level photos folders, TTDS, Tower top ready, Sweeps.pdf and zip, Fiber results, Tailgate Safety Forms, As built pdf.)

Managed 28-35 Pm’s, techs, EMS, electricians and TTT teams, etc..

Collected data and was the stop gap for any issues with the Richmond/SOVA Market Construction Managers. (CM’s) and Sub-Contract Companies.(about11 different companies),

LIAISON FOR CROSSROADS STATES AND USDA FOR M&E CONTRACT RFP

Managed the scheduling, dispatching and confirming tech visits to include confirmation of completion of work in scope and certifications for customer satisfaction.

Admin/Management tools used for reporting. Developed detailed work plans thru SharePoint for project estimates, status reports, project tracking

and analysis thru excel and FST.

Submitted/estimated financials for the SAP’s and Quote Forms, COR, NTP’s, Exceptions and Audit Failures. These went up to several million dollars depending on the request.

Managed thru excel the LIVE Richmond Trackers for Construction, Richmond and Siterra/FST milestones/dependences. This is updated daily/constantly.

Uploaded document’s to SharePoint, Siterra and FST Close-Out Package/Customer Satisfaction uploads including Sprint Vision RAN Photo checklist.

Responsible for the Daily Report (excel sheet) each company submits daily for each day they are on site detailing what was done and forecasted dates of completion. Made sure all reports were sent in and coordinated before sending to the Operation Mgr, Senior PM, Director, and all of Upper Management.

Responsible for help with FST/Siterra uploads and coordinating training such as RAN installation classes.

Submitted the release of materials to Sub contractors from our warehouse Kane. These had to be submitted and cleared within our CEVA application.

Submitted bombs for ordering complete site material and partial site material for the CM’s and techs.

Coordinated meeting’s with Sub-contractors Cm’s and lead ALU Cm’s for on-site issues/problems.

Coordinated training, help, questions and concerns with Sub-contractors and ALU CM’s.

Managed a excel report for construction managers, sub-contractors on all work done on site for “upper management” and for safety regulations.

Capital One – 02-2011 – 10-2012

Project Coordinator III :

Member of PTI Team, ProphIT to IRIS. Is a program that updates the current application the agent uses and The Customer Experience will help the functionality interface with the customer.

Managed all projects in CLARITY and Project.

Helped in “Go LIVE” in application (IRIS). Internationally as well around the US

SharePoint Admin for processed migration issues including tracking all data, as well as technical data throughout the integration using SharePoint and Project.

Monitored Risk/Impact/Impact Assess probability thru Project and SharePoint.

Logged/Track Key Risk/Issues/Key decisions within SharePoint also exporting to excel and Project.

Analyzed/ logged technical issues with Knowledge Link using SharePoint, Project and Excel.

Tracked timelines, gaps tickets within HP Service Manager. (live folders) excel within Knowledge Link.

Tracked and sent out invites for Migration to ALL Teams involved, Outside the USA and within.

Helped agents with tips and tricks of using new system (IRIS) efficiently due to their Queue times. Which differ due to multiple time zones.

Managed Customer Experience Questions and Touch points.

Managed and Defined and capture Customer needs.

Managed “What If” brainstorming and capturing questions, ideas, scenarios in and Out Put Document.

Put together Out Put Doc. This is used to ensure Customer Experience is considered during any decisions.

Managed and tracked all Impacts to other applications within Capital One.

Monitored IMO report for Status/Risk and dates and kept a log of issues using SharePoint and excel.

Managed and was responsible for Tracking the Low, Medium, High Impacts and Probability to other projects and applications. This is so projects flow together and not cause a risk to another project in the works kept log for weekly meeting.

Made arrangements (meetings, special requests.etc) for Presidents, Vice Presidents, Directors and Senior Managers.

Capital One: 09-2010 -01-2011

Project Coordinator III:

Member of Connext Infrastructure Migration Team. The Connext program will standardize and manage the delivery of end user tools, including email services.

Collected, analyzed and processed migration data for more than 26,000 computers/users. Uploaded into Knowledge Link(live folders)

Processed migration issues including tracking all data, as well as technical data thru the Migration process.

Analyzed logged issues with Knowledge Link, tracked issue tickets within HP Service Manager. (live folders)

Walked users thru the Migration user guide, to aid in customer service.

Maintained the Migration Schedule throughout Capital One. Uploaded into knowledge link folders.

Maintained/Supported Field Services Technicians remotely to aid in technical issues during migration, as well as GO LIVE.

Maintained/ presented all Issues log in knowledge link as well as presentation slides in PowerPoint for our 4 o’clock meeting. Slides for NE, SC, OSD, DMZ, COAF, Home Loans.

Assigned to whom and where trouble tickets go (desktop, Microsoft, messing) to get resolved.

Verizon Business – 02-200*-**-**** (on-site at Capital One)

PMO Implementation Lead:

Member of PMO team recognized for largest 2-day deployments of Cisco VOIP technologies.

Completed and Submitted Advance Planning documents (APD) To USDA for Funding of PMO

Completed and Submitted Budget for PMO Operations.

Collected, analyzed and processed PBX data for migration from Nortel to Cisco.

Developed implementation issues tracking strategy and supervised implementation trough Go-Live.

Analyzed logged issues and presented recommendations for required changes.

Awarded included Exceptional Performer.

Operations Coordinator: (on site at Capital One)

Logged daily trouble tickets in Capital One Financial and Capital One Auto Finance.

Tracked employee moves throughout Capital One and Verizon in the CRE move sheet.

Updated MAC Tracker and CAPI log.

Reviewed and reported contractor labor hours for billing purposes.

Maintained AP report and AP log.

Created daily and weekly Operations meeting notes.

Created weekly project Management meeting notes.

Maintained a repository of technical training and certifications for staff.

Cavalier Telephone – 04-2005/04-2007

Business Account Support Representative:

Managed accounts for Tier II customers including escalation management.

Assigned and resolved complex customer issues.

Designed and implemented customer solutions and best practices.

Member of the Sales Group for new and existing accounts.

Trained employees on business processes, workflows, including software and customer service policies.

Dominion Virginia Power – 02/2003/01-2005

Technical Support Representative:

Managed client accounts for the e-Bill department.

Supported clients in the e-Bill registration process.

Offered technical assistance via internet, phone, and e-mail.

Performed credit checks, collections, and accreditation on client accounts.

Reviewed customer accounts on estimated power usage and monthly billing.

Participated on project teams devising solutions for the customer.

Bell Industries – 01-2000/01-2002

Parts Administrator:

Supported the technical staff

Ordered computer equipment parts.

Maintained all parts records to be shipped to and received from clients, as well as warranty claims.

Provided customer service support from enterprise to business environments.

Handled all customer parts ordering and billing through FieldPro.

Assisted in developing proficient workflow processes.

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