Customer Service Project Manager

Silvia Lou acu2yi@r.postjobfree.com

*B Biochemistry Tel: 519-***-****

Summary of Quali cation

Eight months of experience in biotechnology eld with scienti c research and business analysis skills, leadership and can-do attitude.

Pro cient in laboratory skills including data collection and analysis, instrumental operation and academic communication.

Four months of quality assurance experience with excellent co-ordination skills, time management and punctuality.

One year of customer service experience with excellent communication and team-working ability.

Experienced with SQL, Python and HTML.

Valid Standard First Aid Certi cate, IVCAS proved Garden Design and Maintenance Diploma and G2 Driver’s Licence.

Education

University of Waterloo Waterloo, ON

Candidate for Bachelor of Science in Biochemistry Co-op; Sept. 2014 { Present

{ Key Courses: Molecular biotechnology, Analytical Methods in Molecular Biology, Developmental Biology and Embryology, Applied Microbiology (lab included), Fundamental Biochemistry, Organic Chemistry 1 and 2(lab included), Analytical Chemistry (lab included), Chemical Thermodynamics. Experience

Farm Business Consultants Calgary, AB

Quality Assurance Technician Jan. 2016 { May. 2016

{ Monitored the quality of customer representatives’ work by checking data entries, legitimacy of the documents of members’ tax les.

{ Fixed errors in member’s tax les and veri ed information with members and other departments sta s.

{ Facilitated other departments with document tracking and mailing.

{ Demonstrated good coordination skills by communicating with relevant parties and scheduling important events.

Medella Health Kitchner, ON

Project Manager Jun. 2015 { Dec. 2015

{ Managed the Food Safety project and assisted In-Vitro- Diagnosis biomarker research.

{ Demonstrated excellent scienti c research and marketing skills through Point-of-Care (POC) project and Food Safety project.

{ Familiar with biosensor fabrication for testing glucose concentration and other biomarkers through proactive learning from co-workers.

{ Initiated collaboration with a non-pro t organization on Food Safety project.

{ Developed leadership skills by providing internal training to team members with outstanding presentation skill.

{ Presented can-do attitude and adaptability to the new environment and problems.

Ru alo Noel Levitz Waterloo, ON

Student Development Associate Oct. 2014 { Aug. 2015

{ Responsible for fund raising which supports di erent projects in the University of Waterloo.

{ Raised fund up to $15,000 by August 2015.

{ Developed great customer service skill by responding to potential donors.

{ Improved cooperative and problem solving skills by discussing di cult cases with coworkers.

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