Accounts Receivable Customer Service
Resume:
Annie Brookins
South Holland, Illinois *****
************@*********.***
OBJECTIVE
To obtain a staff accountant or accounts receivable position within an organization
that would allow me to utilize my f inancial knowledge, accounting and leadership
skills in a manner that will be beneficial to the organization.
SUMMARY OF QUALIFICATIONS
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• Over 20 years management experience in the financial service industry.
• Committed team player with proven ability to meet and exceed set goals and
deadlines.
• Exceptional focus and follow through abilities with record efficiency and
productivity.
• Detail-oriented mulit-tasker with exemplary and organizational and project
management skills.
• Strategic thinker and planner.
• Skilled in design and execution of financial, administrative and business
programs.
• Proven ability to produce positive end results on the collection of receivables.
• Excellent human relations skills having dealt with a diversity of customers and
staff.
EXPERIENCE
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September 2005-October 2013
Morton Salt – Chicago, IL 60608
Deduction Analyst
Responsible for analyzing daily deductions from accounts.
Provided timely and accurate reporting and analysis of daily customer deduction
trends.
Request back-up information for verification of deductions (emails, faxes, telephone
calls).
Process charge-backs on accounts when deductions are taken in error or lack of back-
up support.
Analyze and prepare recommendations for sales.
Oversee the general management of customer accounts.
Facilitate preparation and administration of customer agreements/commitments from
information provided by customer service sales representatives.
Process wire transfers for large distributor accounts.
Request POD copies for verification of product shortages.
Monitor and assure business process compliance within the retail trade channel
Perform special projects and other duties as assigned.
EXPERIENCE (continued)
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July 1990-August 2005
Royal Crown Bottling Company of Chicago – Chicago, IL 60653
Accounts Receivable Supervisor
Supervised a staff of eight individuals for over 14 years
Developed reporting formats for monthly/quarterly forecasts and monthly staffing
analysis.
Involved in the annual budgeting of accounts receivable.
Responsible for the daily input and output of all vending machines activity.
Overseer of accounts receivable processing and assisted with cash application when
needed.
Performed other Accounts Receivable duties:
In charge of the maintenance of new customer accounts and all account term
changes.
Responsible for the distribution of monthly statements to over 2000 vendors.
Approved credit applications upon successful credit checks.
Performed follow-up tasks regarding monthly unpaid customer invoices.
Performed follow-ups tasks regarding customer short paid invoices and past
due billings.
Prepared customer/vendor credits and rebills.
Kept detail account of financial data and collections status of customer/vendor
collections from collection agencies.
Sorted and filed all related customer/vendor correspondence.
Handled external customer calls using detailed knowledge of product lines for
hundreds of distributors and vendors.
Responded to internal staff customer calls
EDUCATION
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Chicago Baptist Institute – Chicago, IL
Masters of Theology
Chicago Baptist Institute – Chicago, IL
Bachelor of Theology
June 1998
National Baptist Sunday School Publishing Board – Chicago, IL
Ccertificate of Completion -Certified Teaching Instructor
Various Cards of Completion - National Credit and Collections
COMPUTER SKILLS
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Proficient with SAP, IBM-AS400, IBM-Lotus, Simas and 10-Key
Experienced with Microsoft Software: Excel, Word, and Outlook.
EXTRA CURRICULAR ACTIVITIES
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True Foundation Transformation Church, Chicago, IL
Associate Minister
Sunday School Superintendent
Corporate Bible Study & New Members Class Instructor
Women's Group Leaders Society
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